Customer Ratings & Reviews

i have no confidence in best buy every use of Total Tech i’ve paid for has required multiple visits. Agents are not trained or prepared to perform work per industry standards. Best buy has no accountability for damages/repairs to my home

The installation from Best Buy was through a third party contractor and it is awful. You can see in the picture it’s not even straight. They didn’t even install the piece that gets connected to the chime to give it a little more power (not the transformer.). When I asked him if he was going to he said “no they don’t need it.” After he left I checked and it says specifically for the door bell pro 2 it needs it. So I went back and installed it myself. Would not recommend getting a door bell installed by them.

If you’re doing electric wired, do not hire Best Buy. They totally screwed up my old doorbell. I have a giant hole in my wall where my doorbell was and paid $130 for an electrician and still was not working they never sent a technician and therefore I could not hook up my floodlight camera either. What a disaster. Sales person Rome was very helpful

HORRIBLE! Didn't have the proper tools didn't have a clue of what to do. Unnecessary Holes in our brick and it didn't last. We ended up having to repair what he messed up and install it ourselves. We should be compensated instead of him. The pics were taken right after he left. A rating of 1 star is too high.

Tech showed up at my door without calling or texting in advance; and left when there was an obvious problem with the product (see photo).

Ring doorbell installed incorrect and incomplete with screws. I had to have redone. Definitely I want to request a refund. I did go into the store with photos of the job.

Terrible install. Bell does not ring inside and wires were left exposed. So much for security! Very obvious that our installer was not qualified. Now we have to hire an electrician to get it done correctly.

Door ring still not installed, the contractor, after waiting 2 weeks said we needed an electrician, the geeks were first that we wanted, they sent a contractor

The technician installed my wired Ring Doorbell correctly and quickly! He answered all my questions and helped me understand the Ring app functionally in an easy to understand way. He was very helpful, knowledgeable and friendly. I highly recommend the Best Buy Geek Squad for installation help when you need it.

Recently purchased Ring Camera, Geek Squad installed camera, went through each step of set up and directions on how to use. Agent was very personable, accommodating, and patient with my many questions. I would definitely hire Geek Squad in the future for any technical assistance.

The technician got busy right away to install my new ring doorbell. I asked several questions which he answered quickly and which helped me figure out the features of the new install. I rate my experience as a 10.

The agents Ankers and Troy were very professional, courteous and caring. They are very knowledgeable and definitely represented Best Buy very well.

Jose installed my ringtone door bell. Definitely did an amazing job. Very professional. Explained everything.

My Best Buy Agent Tre is the best. If you are lucky enough to have him service your need, you are getting the best of Best Buy!

It works for what it does. The camera could be better

The agent helped with connecting the devices to my phone. Thanks.

He did an awesome job! while the first doorbell was damaged in the package he and the store worked quickly to resolve the issue and install a new do0r bell. Happy Camper

the team was super professional and helpful with setup and using the system.

Ring Doorbell installation was a complete professional and speedy service I just loved the customer support...

Quality product great service will recommend a friends