Customer Ratings & Reviews

The tech knew the product and installed the security video system and he left it working and easy to view the video cameras on my mobile. Unfortunately, I changed settings on the Alexa app ( as I didn't know how to setup the Amazon devices) and the video security system required my knowing the devices serial numbers. As I'm disabled, unable to climb ladder, or fearful of damaging doorbell, I've not been able to access this info. I saved all the shipment boxes for each device, and serial numbers not printed on devices boxes. The serial numbers are inside installed devices. I wish the tech would have written serial numbers for my safe keeping, but he didn't. I guess I pay again.

This young man and his co woker were very nice they came from Delaware. Showed up on time and told me everything he was doing. When he was finish . He showed me how to work it. Was very good with my dog. Very good service.

Tech team able to install doorbell and chime much more efficiently than I could have. Worth the money.

Jane called in advance notifying me of arrival. And then installed showed the family how to use the system within a matter of minutes.

John was incredibly well-versed and helpful. He even taught how to use the gadgetry in record time! He's a good communicator.

Two Geek Squad Techs arrived on time for the install. They went right to work. They were very efficient & knowledgeable. They installed & had the Ring Doorbell Pro working with our existing chime, cleaned up the area & were gone in just over an hour.

Excellent and knowledgeable installer who was extremely professional

On time, and did a great job. Everything works as it should!

Installed quick with no issues. Friendly courtesy.

The 2 men were very friendly. They worked effectively connecting the doorbell even with wire issues.

And on time.......................................

We recently purchased a Ring doorbell and two motion detectors/cameras. The installers did a great job! It is really dark around our home, and these make me feel more secure. One of the camera lights malfunctioned. We called Best Buy. They had someone come out and remove that system. We returned it to the store and they replaced it. Then scheduled to have the new one installed. It works great. We have purchased numerous items from Best Buy and have never been disappointed. The Geek Squad is so knowledgeable and helpful.

I was mislead thinking that the actual "Geek Squad" was sending out their team to install however not the case - a contract agent arrived and he immediately let me know he was behind schedule and could not take extra time with answering questions. I later got the questions that I had answered ( after install ) by a Geek Squad employee.

Doorbell went off line 2 to 3 weeks after being replaced. Call rep. that installed it but never returned my call. Will be calling best buy in near future to have it corrected but want another rep. other than original guy. Dissatisfied with work and lack of reply

Timely and efficient… couldn’t ask more! Same men as before,delifgtful.

Geek squad came out and changed out my doorbell from our previous Ring that barely passed warranty. Purchasing the annual membership made this very cost-effective to replace. Furthermore was familiar with all the different settings and improved on the specifications that I needed for more coverage in the front yard. I do not remember what they would have charged show me if I did not have the membership, but there’s definitely a value there since they are knowledgeable, and they warrantee their own work.

Geek Squad rep arrived on time and installed the doorbell cam as requested. He was polite and answered my MANY questions clearly and without making me feel tech-stupid. He made sure I understood how to manage the functions of the equipment before he left. He left the work-space "mom clean" which was greatly appreciated. Will use and recommend Geek Squad in the future.

My Geek squad installer Matt was prompt, very knowledgeable, and experienced with front door security cameras. I appreciate his manner and means of explaining the device functions and operation. I've had the Google nest 2nd generation doorbell camera about 1 month and so far it has performed as expected. Daytime images are clear and the voice function is an added plus. I may add additional outdoor nest cameras in the future to coordinate with the current camera.

The men who installed the Ring devices were very professional & made several very good suggestions.

Apparently a "third party" installer was sent to my house to install a Ring Doorbell Pro 2 that I purchased from Best Buy. He was rude and condescending. Wouldn't take the time to explain one feature. FORTUNATELY, I called BB back and Ryan and Eric from the Geek Squad were sent. I can't even begin to say enough about how professional, friendly and extremely patient these guys are. Do yourself a favor and if you ever have an install scheduled ask specifically for team Ryan and Eric you will be in the best hands possible! Ryan and Eric even came back a SECOND time for instructional purposes. THANK YOU both for your outstanding service and commitment to Best Buy!