Customer Ratings & Reviews

Geek Squad rep arrived on time and installed the doorbell cam as requested. He was polite and answered my MANY questions clearly and without making me feel tech-stupid. He made sure I understood how to manage the functions of the equipment before he left. He left the work-space "mom clean" which was greatly appreciated. Will use and recommend Geek Squad in the future.

My Geek squad installer Matt was prompt, very knowledgeable, and experienced with front door security cameras. I appreciate his manner and means of explaining the device functions and operation. I've had the Google nest 2nd generation doorbell camera about 1 month and so far it has performed as expected. Daytime images are clear and the voice function is an added plus. I may add additional outdoor nest cameras in the future to coordinate with the current camera.

Timely and efficient… couldn’t ask more! Same men as before,delifgtful.

Apparently a "third party" installer was sent to my house to install a Ring Doorbell Pro 2 that I purchased from Best Buy. He was rude and condescending. Wouldn't take the time to explain one feature. FORTUNATELY, I called BB back and Ryan and Eric from the Geek Squad were sent. I can't even begin to say enough about how professional, friendly and extremely patient these guys are. Do yourself a favor and if you ever have an install scheduled ask specifically for team Ryan and Eric you will be in the best hands possible! Ryan and Eric even came back a SECOND time for instructional purposes. THANK YOU both for your outstanding service and commitment to Best Buy!

The men who installed the Ring devices were very professional & made several very good suggestions.

Geek Squad installer was fast & efficient. When he left, everything was working perfectly & it still is.

He did a very good job connecting the two door bells and setting the two phones.

Outstanding Performance very professional and polite!

The install technicians were excellent! They explained what needed to be done and really helped in the setup!!!

Terrific expert he went beyond to make sure it all worked well. I would highly recommend.

Technician Brett was very professional and a great person on top. He came on 2 separate installations. One to put our PC and Printer together and get it up and running. Answered any and all questions. He came again to install our ring system, again answering any and all questions. Very friendly and professional. We also have a mesh google system, we had at our previoushome from Best buy, that we haven't had installed at our new home. So i had questions about it verses a regular router. He was very knowledgeable about it. I will be calling soon to schedule that installation. I'm hoping that Brett is available, as we truly appreciate everything he's installed and his polite disposition and professionalism. You've got a Great Technician there at Geek squad. High praises. Thank you

Geek Squad came at the scheduled time to install my google nest doorbell. The space was tight but they managed to squeeze it in neatly and at an angle so the wall would not block the camera's line of sight. They did a great job. My only gripe is confusion about services offered at my store. Originally, I had purchased a google floodlight with install as well. When geek squad arrived, I was informed they did not have anyone certified to replace my floodlight with existing wiring. Thankfully I had the total tech extended return policy or I would have been unable to return the item. I think more clarity on local store limitations to install would improve the service.

The Ring Video Doorbell, I Purchased was a great purchase, The Video, Sound, Clarity are all top notch!!

Excellent experience as usual with Geek Squad and Best Buy. Quick and efficient and it works perfectly.

This is a great camera with excellent picture an quality. Unfortunately, our home wifi network is not strong and the product ran the battery down in a matter of 30 minutes because it kept trying to connect. Another issue that we had was that our current doorbell was not compatible and we would have had to buy another piece of equipment that would have had to have an electrical outlet connection. The Geek Squad came out a couple of times to try and troubleshoot the issue. Both technicians were polite and seemed very knowledgeable. We had to return the product. Please do not be discouraged! This is a great video doorbell!

Outstanding installation by a professional installer. He was very proficient, on time, and very curtious. Definitely knew how to do the job and well. Loved the install.

The agent was very knowledgeable and he spent considerable time hooking up a ring doorbell and security camera. He set everything up on the app on my phone and provided me all the info on the devices, setup, charging,etc. He did a great job!

The expert geek squad techs fixed the issue quickly and efficiently.

The agent did a good job installing the ring device. However, the door bell chime was not working. Had to identify the problem myself.

I have no issues with works great color sound and the best for me was that it was wired. The only thing is that sadly I had to replace it with a battery operated one because since it connects where your original door bell is ( which location is defeating the view purpose), but the camera itself I loved it and if I could move my home doorbell to a center or better view position I would have stayed with this camera. If your house bell is in a good view position for you this is the camera to get, I strongly recommend. No need to worry about battery changing and works beautifully.