Customer Ratings & Reviews

The installer was efficient, professional and patient. Unknowing to us, our router was defective and made the installation difficult. He informed us to contact our provider for possible replacement. After the new router was installed, and the echo arrived, the same installer came back and reconnected the ring to the echo. He was extremely patient with us and explained everything. He is a great asset to your team.

we got incredible service from Andersen, the Geek Squad tech who came out. He was personable, knowledgeable and had answers to any questions we posed. It was obvious that he took pride in his work and that he was intent on proving the best service possible. It was clear that he cared. He was going to do the best job possible and he did. Andersen is a true company asset, who was so impressive that we asked if he could arrange the wall mounting of one of our TVs. He is planning that out now, looking for the full-motion mount we had described to him. He is a great Best Buy ambassador who makes you want to do further business with the company.

My agent, Brian was a tremendous help in installing our smart doorbell! He tried to help us back in early March but we ordered the wrong doorbell since it was not compatible with our house. Brian wrote the exact model that we needed and what other things that we needed in order to get it installed. We got it exchanged in store back before COVID. But due to COVID and not being saavy enough to install it ourselves, we had to reschedule the service for May. Brian returned and helped us again! This time, he came prepared with all safety precautions with a mask, gloves, goggles and stayed 6ft apart. He went above and beyond and we are thankful to have the total tech support to help with our new smart home installations!

The people did a great job, were fast. They made sure i understood and was satisfied.

My appointment was quick and the Geek Squad's installation was professional and efficient! However I purchased these doorbells mainly to be able to instantly respond to someone ringing my doorbell! After several attempts to get assistance from Blink customer service, I now understand that you will not have instant response unless you have fiber optics! Without the fiber optics, there is an annoying delay that apparently can't be rectified without the fiber optic speed! Very disappointing!

The agents came over, took down my old Ring doorbell and set up my new one. It works just fine! It took less than an hour!

The technicians installed our Arlo doorbell and explained everything to me. They had been to our house previously and were very helpful and answered all of my questions.

The agent installed my ring bell camera quickly and gave great service

There have been a lot of break-ins in my neighborhood recently. I decide to purchase a Smart Ring Door Bell from Best Buy and had it installed. It works flawlessly. The only thing that I don't like about it is that you have to constantly charge it. Easy, but removing the doorbell every time to do this is a hassle. Luckily, I haven't lost the tiny screws while removing this. I also bought a Ring light and solar device and had the Geek Squad install it above my garage. Together they work great. Someone rings my doorbell and I can answer it from a remote location on my iPhone. I am at Starbucks and the person at my door doesn't know that I am not home. Very cool and so many other features too.

The agent replaced our old Ring with a new version and did a great job.

Actual Install went well. However, getting it scheduled with customer service was frustrating. Agent insisted he was required to make 2 separate appointments - 1 for delivery, and the other for install - on 2 different dates. In actuality, the guy that delivered also did the install, all during a single visit. However I still kept getting alerts for the 2nd visit even though technician had cancelled.

So I'm more than capable of installing a video doorbell but I have to tell you that not having to worry about this is such a blessing. The guys show up and do the job, they have all the various tools one might need whereas I'd be running back and forth to hardware store for some obtuse bit and a dowel etc

Ring doorbell up and running, appreciate the reliable service.

Mr. Daniels, Agent and Mr. Jose, Cadet came timely for his appointment on Thursday, May 26, 2022 at 8:30 AM. I received a text telling me what time they were arriving and they did. They were very professional. This is my second time having Mr. Daniels perform his services for customers. Mr. Daniels' knowledge, skills, and abilities continue to be outstanding. He demonstrated expert proficiency in knowing how to install a Ring Bell. He was very personable, compassionate, and helped me with my app, passwords, and how to open and install my batteries, and he trained his cadet as well. I am thankful he is an employee with your company. HE IS THE BEST!!!

The agent installed my doorbell video. He was very patient, professional and also very pleasant. He answered all questions and I was more than satisfied.

Bought ARLO to upgrade from my Ring. The video door bell is better. Geek installation was great and I got a thorough training.

Agent and assistant were super patient, knowledgeable, and polite!

Joe was our Geek Squad service tech from the Gaithersburg, Maryland store. He was terrific - helpful, knowledgeable, friendly, and responsive. He really helped us get the right Ring system for our house and making it work by recommending a better product to support it that fits with my house. Kudos and much thanks to Joe. Makes me glad that I use Best Buy and Geek Squad.

The Geek squad technician, Carlos, went above and beyond to complete the Ring doorbell installation. The purchased doorbell had a technical fault. It did not recognize our wi-fi network. He correctly identified a defective doorbell, and obtained and installed a replacement in the same visit. The installation was successful due to his extra effort.

The young technician was very patient and knowledgeable. He helped my mother understand what was being installed and how it works, walking through with her. That meant everything to us!