Customer Ratings & Reviews

The agent installed my doorbell video. He was very patient, professional and also very pleasant. He answered all questions and I was more than satisfied.

The agent replaced our old Ring with a new version and did a great job.

Bought ARLO to upgrade from my Ring. The video door bell is better. Geek installation was great and I got a thorough training.

Hello -- I wanted to leave the tech who showed up a good review and I thought that I had already done so. We consumers are drowning in a pummel of review requests! So I am not able to be as fresh and crisp in my review but the technician showed up and worked through the problems that I had in my DIY attempt to install the darned thing and he showed me a tip for removing the top plate. I would not have known to look for it, so I appreciated that a lot.

The Geek Squad Technicians arrived on time and installed my new Wired Ring Doorbell. They tested everything and made sure the apps on both my phone and my wife’s phone were working properly and installed the new piece that goes into the doorbell chime box inside the home. They were very knowledgeable and professional…we always use the Geek Squad to be sure that our new electronic devices and systems are installed properly. We have never been disappointed!

Ring doorbell up and running, appreciate the reliable service.

The young technician was very patient and knowledgeable. He helped my mother understand what was being installed and how it works, walking through with her. That meant everything to us!

Agent and assistant were super patient, knowledgeable, and polite!

My install was for a Ring Video Doorbell. The install guy set up the physical video doorbell pretty quickly and fully explained how to use it (it has a special screwdriver that comes with it that is necessary to unlock the covering when you need to change batteries etc)...unfortunately the entire Ring website was down on the day that we were trying to install, so we couldn't connect & complete or test the install that day & had to reschedule to complete the install another week but it was very clear to me (talking on phone with the Ring customer service people) that this was a truly unusual and serious Ring problem (nothing to do with Best Buy)...and although a different guy came out from Best Buy to complete the installation/get everything connected & test for function, he was also very helpful and explained in detail when answering my many questions.

Love my new ring bell!!! Scott M and Roger installed it and did a great job! I always ask for Scott M and Roger whenever I need installation. They spend the time explaining how everything works and never rushing me if I need extra time to understand. I’m an older woman and sometimes it takes me a little longer to understand all this technology!!! I’m very happy with all my purchases from Best Buy and the services I have received! I plan to make all my future purchases from Best Buy! Thank You!!!

The couple arrived on time. They weren't specifically aware of what needed to be installed. They were pleasant. The husband wanted to know why we chose the wireless battery ring doorbell & rear camera. He said he was an electrician & could have easily run the wires to connect. (We ordered what was recommended by Best Buy after an in home visit. (note : there was a screwup in that the items did not get delivered by the installation date, so we had to go to 2 different Best Buy stores to pick up the items. Managers at both Vernon Hills & Gurnee were very helpful.) They did not know how to customize the viewing or it would have been 5.

Our agents showed up on time and completed the work quickly and with excellent quality. They were helpful and friendly.

Friendly and knowledgeable. Explains everything to my satisfaction

Justin did a fantastic job installing a ring doorbell pro for my parents. This service is really nice when you have parents who can leverage technology well enough but can’t install things well anymore

The agent installed my Ring security doorbell but the power transformer needs to be replaced. Service Call for repair will be next week.

Installation completed quickly and neatly by Kevin.

When these guys first arrived, they just seemed like they were aggravated from the start ( Especially the older guy- Clint or Curtis or something similar to that was his name) didnt want to problem solve or fool with any issues. And I was thinking " isnt this why the two of you are here? Isnt this why I bought this service, because I couldnt figure this out, so I needed to pay ro have you help me??". As soon as the older man figured out that setting up my RING wasnt going to be a quick,5 minute rush through it quickly type thing, he was trying to find the quickest way to say why it wasnt going to work, or maybe my ceras were defective, so he could bail. He said that Best Buy overbooks them with appointments and they dont have enough time to do them all. Well, probably true, but I still needed them to focus on how to gelp me get it working. Since, after all, that was their job and the reason they were there lol. I suggested we call the RING customer service to help us all figure this out, and neither of them wanted to do that. But I did it anyway, because I figured if I didnt, they were about to leave and then id be stuck with still not having my RING set up after waiting for 6 weeks to get an appointment. Once we talked to RING, we figured out the issue, and then the younger guy was able to set up my cameras with Wifi. It worked out ok in the end, but just overall not the professsiinalism and service that I was expecting from Best Buy Geek Squad.

The doorbell was fine. BUt, they didn't connect it to the App and they took away the box it came in with the QR code on it to activate.

The Geek Squad representative was very knowledgeable and efficient while installing my new Ring Doorbell. He helped me with the Ring App on my phone, as well.

The agent installed my door bell in a short time, excellent service