Customer Ratings & Reviews

The service was great. Completed the installation ahead of time and it works excellent. Got it installed just in time for some very cold night and recent snowfall in the morning hours. Great to have a auto starter and get into a warm van heading to work!

Good range distance, I like how the signal light tells if car still running, I have encountered some issues of locking all doors even when trying to unlock different ways — I hope that changes because my hands r always carrying bags, not able to get the key out of my pocket/purse.

I had my new purchase Viper car starter installed today and they did a fantastic job. Showed me how to use it and started right away they did a clean install and working fantastic.

The overall product is absolutely amazing!. The product does exactly what as described!. The technicians were professional, knowledgeable, friendly, polite, and very helpful.

This has changed my life drastically. The ease of just starting your vehicle to warm up during these winters in Chicago makes it that much better. Best Buy installed even better.

Works great so far. Installed on a 2024 Honda Odyssey, along with the SmartSmart module. Best Buy installer took about 45 to install it.

Purchased this remote starter on sale for my sons car. The installer was very quick and professional. He took the time to show my son howto use the starter.

Install was good. Appears to be working as expected.

It was very quick, tech person was very helpful, he explained everything in details.

Caught it on Sale. Seamless installation, Very good experience. Product performes as described.

Order on line set appointment they installed it works great it was sale saved 250 and they installed it

Having a hard time locking/unlocking with remote...remote start is fine!

Good item really good for the winter mornings love it

I purchased and installed the Viper Remote Start System for my 2012 Hyundai Elantra at the Best Buy in Boardman, Youngstown, OH. Everything seemed fine at first, but after 4 days, my car started showing a voltage drop in the battery. When I disconnected the remote start system, the battery returned to normal — confirming that the issue came from the product, not my car. When I went back for assistance, the installer Josh was rude and unprofessional. He blamed my car, removed the keyless start connection without my permission, and didn’t even set back the module near the fuse box after removing it. He also said, “You can go outside and get it installed by some third party — I’m not going to do it.” I was told I would not receive any credit for the installation, even though I was willing to switch to another product and mentioned that the online price was cheaper than the store price. Despite having a Total Membership at Best Buy, I was not treated with respect or professionalism. The manager didn’t respond or try to resolve the issue, and the overall experience was extremely disappointing. The worst experience I’ve ever had at Best Buy — poor product compatibility, careless handling of my car, and unacceptable customer service.

Excellent product, professional staff, done in a timely manner

Not sure on the product yet because I needed to order an extra part I didn’t know I needed for the install.

Is so hard to make the car turn on with the remote starter.

Bought product.. installed and hasn't worked since getting it home. Now im waiting for the service department to have a opening to try and fix ir or return it.

The 3rd time we had failure to this product. Brought it in to correct the problem 3 times. If it happens again, we will request for a different remote starter.

Not very satisfied. IT DOESN'T WORK! I called to talk to store, but got call center. They WILL NOT let you talk to the store. They have ZERO clue how to troubleshoot. I can't afford to continue to make appointments when they can't install the product correctly in the first place. They hung up on me. Great Customer Service. Now I have to pay someone else to fix (probably uninstall and install a unit that will actually work).