Customer Ratings & Reviews

This was a Christmas gift for my son in New Hampshire he absolutely loves it it was the best movie I spent all year I highly recommend it he put it on a 2023 Toyota Camry and it works flawlessly through the walls and a great distance I highly recommend this and to get it installed at Best buy that was painless and everything was online

Simple to use and very efficient. With two clicks on the remote, I can start my car and be nice and warm ( winter season). If you are looking for a simple and effective remote car starter….this is it. As a mother of a toddler, I can say this statter is amazing. I highly recommend it.

The Viper SmartStart works as advertised. The install was excellent and workmanlike by Mark, the tech at BestBuy. The documentation was substandard requiring me to have Viper send additional information and to have to call and or go back to BestBuy. Viper's packaging claims to be able to start car from 'virtually anywhere' but this is not the whole truth because it implies that unit will work over the cellular telephone network. However, in order to do so, you have to spend another $200 nearly doubling the cost.

This is an excellent remote starter with a fairly low price compared to other similar products. I purchased this from Best Buy and they installed it for free (as a TotalTech member). What I love about this the most is its simplicity. If you want just the ability to turn your car on and off, you can get this basic module. If you want to add some additional features later like a long range starter, you can simply buy the module and add it to this system. Another pleasant surprise was the ability to use my car’s factory smart keys to start the car, making the use of the additional fob optional (and quite frankly unnecessary). With my current set up which is just this basic model I can start my car by using the included fob, the mobile app (within Bluetooth range), or by using either of my two factory keys.

Definitely worth the price I got it on Black Friday does come with free install so I had Best Buy do it and they know what they are doing I haven’t had any issues with it, installed on my 02 Silverado diesel good for those winter days

This is the second car I have gotten the Viper system installed in, and it again is one of the best accessories i have gotten. Living in the midwest, we see both extremes of the temperature spectrum. Having the ability to cool off or heat up my car with the press of a button is something I would find hard to live wothout now.

Have 4 viper remote starts going back 15 years. Fob on this broken within a week where the key ring corner is. Disappointed, but it’s replaceable. Still happy with purchase.

It's a great product, especially at the Black Friday price of $199. The mobile app is a nice feature but the 150 feet range listed isn't even close. My guess is 50-80 feet. The key fob works good, but is only a 1-way, meaning you don't get noticed of a successful start. Also, the range is fairly limited when trying to remote start while in a certain buildings. I am considering upgrading the 7616v (1-way, 1/2 mile range) that came with this to the 7816v (2-way, 1 mile range) which I heard is amazing. Only problem is, that upgrade sets you back an additional $79. It's worth the buy for the price and the Best Buy installers are very professional and do an outstanding job.

My new car did not have remote start so i did my research and decided on this device. I am not disappointed at all! Convenient and easy to use! I would definitely recommend to anyone. And the installation was awesome!

I purchased three of these remote starts for my kids for Christmas. My issues aren't with the remote start itself but the service performed by Best Buy. Car #1 Best Buy messed up the key fob and the car had to be taken to the dealership to get it fixed. Car #2 - installation went well and product works as it should. Car #3 - was on hold on the phone so long while sitting in the Best Buy parking lot trying to find out where I go with the car that the 15 minute time window elasped and Best Buy canceled the appointment. Then went inside and was told the appointment would have to be resechedule and then was told the remote purchased wasn't compatible with a Kia Optima and that it would be another $100 for a compatible one. When purchsing the original remote we used the guide in the Best Buy app and it said the Kia Optima was compatible. Ended up speaking to the store Manager and he adjusted the additional cost to $2.50 and set a new appointment. These are not the issues you want to encounter when you take a day off of work to get this done.

This is the second car I’ve installed this system in for a teen driver. The fob is easy to use, the increased safety is helpful as both cars are leaving for college, and the auto start is reliable for cars stored outside in crowded student lots.

It works very well! The range is pretty awesome! My wife can start her car from her office, doesn't need to go to a door or anything. I would give it 5 stars, but there is a problem and it could just be user error. From time to time, the horn sounds at random intervals while the vehicle is running. That is a shade annoying, especially when no one is around it. The person that did the install, was done in less time than expected. However, he went through the operations so fast, I got dizzy. He was however professional and courteous!

I think this is pretty good. That’s all I can say. I had another brand put in my other car because this wasn’t comparable and for the money it (competitor) seems to have more options for push button start. Viper has to shut off and be restarted. The other brand has a takeover. Not a huge deal but if I would have known? Other than that it works great. Best Buy did a great job of installing it. I had a small issue and they fixed it right away. I bought a two way remote to replace the one that cane with it and I’m very happy I did. It works great too and I can tell thy it is running. The app and Bluetooth functionality is awful. Not good at all. Do not get this thinking that will be cool or that you will be using it because you can’t unless you are right by the car. I knew this going in or I would have been disappointed. It does have an Apple Watch app and it’s cool to show people, but it’s not very useable at all. Overall for the price I think this is a good choice and I have always liked Viper. I feel like you know it will last. Good job!

Added this Viper remote start to a new car. Great to have in the cold Chicago weather. Had a battery issue right at first but that seems to be resolved. Very easy to use and makes going out in the cold and snow much better.

Bought the Viper once, was replace for free due to draining my battery (so we think) The new one, thankfully, with total tech, saved a lot of money, and time, was installed three months ago (it’s been a mild winter.). I did have to buy a new battery earlier in the year to be sure I did not get stuck after an ice storm last winter. So far, so good… thank you very much, the guys were great and helpful and had empathy for me which was very kind. Hope it never happens again! WMN

I enjoy using this, especially in the winter when I can warm up my car without having to go outside. Just make sure you set your desired temperature before turning off the vehicle during the last trip. Also, a helpful hint is to purchase the upgrade version of the remote.

Loving my remote start. Very easy to use and makes going out to a warm or cool car is fabulous.

I’ve had it for a week and works good. I’m not sure if it has to do with the installation or car, but my car turns off once I open the door. I’m still able to start it from indoors. Chris from the Brookpark Cleveland location was the one who installed it. Took much longer than I was told(about 2 1/2 hrs, ended up being almost 6hrs but I think he was by himself and was working on multiple cars every time I checked in: about 3 times). I was given a remote start device/key itself and Chris linked the remote start to my original key and somehow my copy key even though the copy key was at home: total of 3 devices. Overall, everything was great except for the installation time and the minor inconvenience that I have to start my car again once the doors open. Just make sure you don’t have anything to do on the day you get them installed or that someone else can pick you up and drop you off in case the place is understaffed.

The remote start works well enough just as the tech showed us. Installation guy was Mike, he was friendly and did a great job thank you Mike. My problem is that I had to pay 30 something dollars after the fact due to some wiring that I needed. No one said anything about this when I purchased this product which says includes installation. At least let the customer know that they need to pay for something else. Not when I arrive for installation. I felt ripped off.

I've had this installed for almost a year and so far it's done well. I'm impressed with how far it away it start the car. However, I will say if your in a large building you have to get closer to the parking for it to work. Overall, I'm satisfied with my purchase and would recommend. Especially to anyone living where it's very hot or gets very cold. It's made winter start ups a breeze and my car is warm when I get to it. Thanks!