Customer Ratings & Reviews

The product itself is great though not intuitive to use. Once you get used to the click order though it does what you want it to without fail.

Simple to use and very efficient. With two clicks on the remote, I can start my car and be nice and warm ( winter season). If you are looking for a simple and effective remote car starter….this is it. As a mother of a toddler, I can say this statter is amazing. I highly recommend it.

1st off, had no idea Best Buy had this offer of not only selling remote car starts, but installing them! It's been 3 months and so far so good! Works great!

It's not as easy to use and I don't like how it makes the flashes on my car keep flashing until I get in and close the door. Other than that it's better than not having a remote control starter.Also I had a hard tome finding a best buy store that would install it. I had to go 2hours away when there is a bestbuy an halh hour from me also one an hour away. NOT COOL. I hated that long of a busy drive.

I bought the viper remote car start for my daughter for Christmas and she absolutely loves it.

My new car did not have remote start so i did my research and decided on this device. I am not disappointed at all! Convenient and easy to use! I would definitely recommend to anyone. And the installation was awesome!

I think this is pretty good. That’s all I can say. I had another brand put in my other car because this wasn’t comparable and for the money it (competitor) seems to have more options for push button start. Viper has to shut off and be restarted. The other brand has a takeover. Not a huge deal but if I would have known? Other than that it works great. Best Buy did a great job of installing it. I had a small issue and they fixed it right away. I bought a two way remote to replace the one that cane with it and I’m very happy I did. It works great too and I can tell thy it is running. The app and Bluetooth functionality is awful. Not good at all. Do not get this thinking that will be cool or that you will be using it because you can’t unless you are right by the car. I knew this going in or I would have been disappointed. It does have an Apple Watch app and it’s cool to show people, but it’s not very useable at all. Overall for the price I think this is a good choice and I have always liked Viper. I feel like you know it will last. Good job!

Added this Viper remote start to a new car. Great to have in the cold Chicago weather. Had a battery issue right at first but that seems to be resolved. Very easy to use and makes going out in the cold and snow much better.

I purchased three of these remote starts for my kids for Christmas. My issues aren't with the remote start itself but the service performed by Best Buy. Car #1 Best Buy messed up the key fob and the car had to be taken to the dealership to get it fixed. Car #2 - installation went well and product works as it should. Car #3 - was on hold on the phone so long while sitting in the Best Buy parking lot trying to find out where I go with the car that the 15 minute time window elasped and Best Buy canceled the appointment. Then went inside and was told the appointment would have to be resechedule and then was told the remote purchased wasn't compatible with a Kia Optima and that it would be another $100 for a compatible one. When purchsing the original remote we used the guide in the Best Buy app and it said the Kia Optima was compatible. Ended up speaking to the store Manager and he adjusted the additional cost to $2.50 and set a new appointment. These are not the issues you want to encounter when you take a day off of work to get this done.

I really like the product and it is very good and works very well. I am using the same product for my other vehicles.

Bought the Viper once, was replace for free due to draining my battery (so we think) The new one, thankfully, with total tech, saved a lot of money, and time, was installed three months ago (it’s been a mild winter.). I did have to buy a new battery earlier in the year to be sure I did not get stuck after an ice storm last winter. So far, so good… thank you very much, the guys were great and helpful and had empathy for me which was very kind. Hope it never happens again! WMN

Have 4 viper remote starts going back 15 years. Fob on this broken within a week where the key ring corner is. Disappointed, but it’s replaceable. Still happy with purchase.

Works good. Affordable able price. Nice quality. Good features. Only the negative is, it doesn’t have a long range.

They upsell and say in stock but then didn’t have it. Cash register locked up and took 20 mins to make the purchase and it cancelled my $10 reward/ they had to manually add it back in. Just very unorganized. Guys were nice tho. Told us 3 years of ink but is only 2. We do like the printer and was a good upsell

Approaching 5 months of use and it works well. It's convenient and I've had no major issues. Installation was fast and convenient - less than 40 minutes. Customer service was great; from the time I called to inquire to the time of installation (which was about a month later). The only issue I had was, once activated, it unlocked the doors. I don't recall it doing that initially, however. I looked into how to reverse that and following the directions worked out. Other than that, no major issues. If you don't want all the doors to unlock upon single factory remote button key press to unlock (as opposed to double key button press), be sure to inquire at installation how to disable that.

I’ve had it for a week and works good. I’m not sure if it has to do with the installation or car, but my car turns off once I open the door. I’m still able to start it from indoors. Chris from the Brookpark Cleveland location was the one who installed it. Took much longer than I was told(about 2 1/2 hrs, ended up being almost 6hrs but I think he was by himself and was working on multiple cars every time I checked in: about 3 times). I was given a remote start device/key itself and Chris linked the remote start to my original key and somehow my copy key even though the copy key was at home: total of 3 devices. Overall, everything was great except for the installation time and the minor inconvenience that I have to start my car again once the doors open. Just make sure you don’t have anything to do on the day you get them installed or that someone else can pick you up and drop you off in case the place is understaffed.

I've had this installed for almost a year and so far it's done well. I'm impressed with how far it away it start the car. However, I will say if your in a large building you have to get closer to the parking for it to work. Overall, I'm satisfied with my purchase and would recommend. Especially to anyone living where it's very hot or gets very cold. It's made winter start ups a breeze and my car is warm when I get to it. Thanks!

Works perfectly! The remote starter is very reliable and starts my car smoothly every time, even in very cold weather.

this is my 2nd system. I first put in my wife's sequoia and had great results with it. then I put a compustar in my camry which my son drives now, but I like the viper better. This system was put in my youngest son's accord and he couldn't be happier. I also added the cellular modules and the smartstart subscription for start from anywhere.

Works good from inside building, iI don’t neef to get so close to it to start my car. I like it