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Rating 3.8 out of 5 stars with 26 reviews

77%would recommend to a friend.

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would recommend to a friend
Page 1 Showing 1-20 of 26 reviews
  • Rating 5 out of 5 stars with 1 review

    Love it

    Posted .

    I've used this remote start system for over a year now, and have never had any problems with it. I've only used the included remote once or twice because I always use the iPhone app to start my car. The fact that you can see where your car is on a map in the iPhone app is also a cool feature. If your car were ever stolen, you could easily track it with your phone. Overall, it works great and I would recommend it to anyone.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    works good except doesn't work at all in one city.

    |
    Posted .

    I'm very happy with this remote. The temperatures get very cold here(below zero). I carpool for work and am able to start my car from anywhere when we are on our way home. Its nice to get into that warm defrosted car rather than sit in a frozen car waiting for it to warm up. For some reason It will not start my car in one city I've been to. I've tried it on several different occasions and I end up using the key fob starter instead.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love it!

    Posted .

    I waited to review this because I like other people had some problems at the start. Day of install servers were down. After a couple of days the system started working the way it should and continues to work 99% of the time which in my book is more than acceptable. Don't be worried about the other reviews. It is to bad that the same people who are fast to put a product down aren't on here updating when things are fixed. One thing I have noticed on reviews I have read on the web is most users that are complaining are Iphone owners. I have nothing against an Iphone but we all know the carrier that they use and I for one know that ATT cell service is poor at best. Can't blame that on this product. I've had mine installed for over a month and besides the first couple of days it has worked great.(Verizon with Droid) I start my truck from my desk which is located 5 blocks away and with the temps in the winter in Minnesota this is worth every penny. Trust me folks this thing works! I might also add that I hardly ever give reviews.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great System. Highly recommended.

    Posted .

    I had the avital remeto start system and i loved it. It was easy to use and very basic. I had it for a week and it has a good antenna range. But sometimes, i could not use it becaUse of interference. Also, the module wiped the programming of my OEM remote. I had to go to the dealer and have it reprogrammed for $89.95 ea. + tax. I went to bestbuy and spoke to the most professional installer, Jeff. I have had asked him if i could just change it to a better remote start. He said it was ok. I was eyeing on the viper 5301 and 5701. But when i check the viper vss4000, i decided to go with this. Features are ok. I have it on my iphone 4. I setup an account wIth viper for $108.25 for 3years. It is too much but i think it is worth it. Now i can start, lock and unlock my car wherever i am. The iphone app made it a 2 way remote. Which is good. But with the basic remote that came with it was only one way. Total investment. Viper VSS 4000 = $400 Immobilizer = $160 ( inclunding labor) Trunk Release = $50 3years subcription = $108 Grand Total of = $777 (incl tax) I am very happy with my purchase. Thank you Jeff of Bestbuy South Austin. Jeff should be commended for his patience and hardwork.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    SmartStart Works

    Posted .

    I initially was not too convinced this product would work after reading numerous reviews of servers not working or the remote start app on the phone was useless and being a little bit more expensive and my manufacture offering a remote start for 279$ this seemed like a bit of a risk. After 3 weeks of use I have not once had an issue with this product, I purchased it at BestBuy and it was installed in a few hours by their Geek Squad. I have used this night and day and about 30% of the time I am on a wifi network the rest is using AT&T's 3G network with the iPhone 4. Commands take at most extra 2-3 seconds to send over 3G but the second I receive a message saying the command was received to vehicle, it turns on! I would recommend this product for people planning to buy this kit. I am using an iPhone 4 w/ the SmartStart VSS4000(I dont know the difference between the VSS3000 and the VSS4000) and Subaru Legacy 2010.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great!!!!......Once you learn the trick

    Posted .

    I was a little nervous after reading about all of the trouble people were having with this system. Initially I had the same issues others were having where the command wasn't reaching the vehicle. This is when I learned the trick that fixed everything. There is a white circle in the top left of the app that rotates when you begin the app. This is the system logging into the smart start servers. Make sure you wait until this is completed. Once that stops and the circle disappears the app is logged in. You are good to go! After I learned that it doesn't matter what time I use the system, it works flawlessly!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great remote start works almost anywhere.

    |
    Posted .

    The app that you get is great! Start your car, unlock the doors, open the trunk all from your phone. Also there is a parking meter timer and a smart park map locator that will put a pin on the map of where you parked your car and help you find it later. I have it on two different cars and the app lets me switch back and forth to the car I want to start, No extra remotes on my keychain.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Perfect for my needs!

    Posted .

    This remote start unit is amazing! Now that SmartStart works with Android, I jumped in and finally got this installed last week. I can't tell you how much easier it has made my life! I work at a huge manufacturing plant and I sometimes end up parking more than 1000 feet from the entrance. Until now, there was no system that would guarantee it would work at that distance. Some say they would "probably" work but may not if there are objects which interfere. Well, I don't throw money at "probably's". This system worked perfect from the first time and hasn't failed me since. Love it! Travis, the installer at the Apple Glen branch in SW Fort Wayne, should be commended for his mechanical talents and customer skills! I've got about 3 other coworkers nearly convinced in the system already.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great, But...

    Posted .

    Works flawlessly during the day. But, just like the other reviewer said, not too well in the early morning. Between 3:00 and 4:30AM it hasn't worked yet. I've had to resort to using the key fob to start my car. For $50/year, they better get this issue figured out pretty soon. Just so you all know, the first year is not free anymore, and not $30/yr, either. It would still be worth every penny if it worked 100% of the time, though. I'm sure they'll fix the issue, which is why I still gave it 4 stars.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great product for the most part

    Posted .

    I would give it an excellent rating but I am working with Viper support now trying to figure out why the App for the SmartStart does not work in the early morning hours. Other than that the system works great.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    worth every penny

    Posted .

    This thing reinforces why I own an iphone. What a terrific product. I can start my minivan from practically anywhere and never bring my key fob. One less thing to lug around. Someday my iphone will control all my electronics in the future. Starting my minivan after sitting around in the hot sun all day only to arrive with my four kids into a cooled down van that is priceless. iphone rocks and smartstart makes it even better. Worth every penny.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Don't buy it for the iPhone app

    Posted .

    I purchased the Viper iPhone app starter based on proximity of my apartment to the parking lot. If I lived within a normal range of my vehicle I would have purchased a regular remote starter. Viper & Directed Electronics is a joke. This technology is great but the server is down CONSTANTLY and you never know from one day to another whether the application will actually be able to start your car, which is frustrating. You cannot reach anyone in their customer service or tech. dept. Just check their Facebook page-- read the constant complaints by their consumers and see their lack of communication on server issues. Avoid this if you can.

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    very good system

    Posted .

    i love the app it works as advertise but you must have 3g in your area or you will be disapointed,i live in middletown ny where there is no 3g service only edge so im limited to using it at work in nyc or over wifi in the house, it will work on the edge network when traffic is low bettween 12:00 am and 8:00 am . so to sum it up its not for everone

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Coolest iphone app ever!!!

    Posted .

    This thing works just like it says. Really simple to use - just like having a keyfob on your iphone. My boyfriend has the app on his phone so now he doesn't need to carry the fob to my car on his keychain. People totally freak when they see me start my car from my iphone! Awesome!!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Works great

    Posted .

    I have had no trouble with this product. Works every time I use it. Have unlocked my car for wife from 10 miles away.Only comes with one spare remote and is a little pricey. I use it on my Droid all the time and wife's Blackberry on occasion on Verizon Wireless network.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    A complete waste of money !!!!

    Posted .

    Had best Buy install the deluxe Smart start and I donwloaded the app to my G4 IPhone. I have to latest operating system on my Iphone. The Smart Start has only been in my car a week. It works for a few hours then I get messages such as, password is wrong, commands not recognized, car not registered, error sending command, etc. I've deleted the app several times and reloaded it it no avail. I tried to contact Viper last Wednesday but kept getting a voice mail that said to leave a message and they would callback. Of course I never received a call back.The Smart Start support pages are a nightmare to find anything. I didread where the keychain remote battery needs to be changed every THREE TO FOUR WEEKS !! How convenient. I'm going back to Best Buy and have the system removed from my car. This is a wast of $600 + dollars !!!

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    not impressed

    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    If you live in the city of Chicago where most parking lots are underground, good luck starting your car even if you're just in front of it. Extra remote on your key chain is helpful, but what's the point of iPhone smart start if you always have to use that? I wish it's two way. When I thought I just started my car, guess what...It didn't. Viper customer service told me to make a phone call every time I park to make sure that I'm in range. Well, "HELLO!" the reason I want this is for convenience. I wish AT&T has underground cellular towers!

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Im going to have a nice winter here in wisconsin

    Posted .

    Got this as an early gift from my dad, and i might said im impressed with the installation. although i had to paid another 140 for bypass stuffs i did not mind. I live in middleton Wi, but i go to school in Milwaukee wi, so im glad in the winter when i take the bus home, i will already have my car warm up for all my trips. Only thing i didnt quite like is that for such a pricey system, and software they Should have a 2 way system for it.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Rarely Works

    Posted .

    I was shown how to use it after installation and was thrilled by my new toy. Unfortunately, I would estimate that it only works about 10% of the time. I have found that whether or not the module receives service does not depend on the location as you would think, but it seems that regardless of where your vehicle is parked, service fades in and out. Now I am left with the predicament of whether to wait to see if coverage is improved as time goes on, or trying to return the item and attempting to recover the $100 I spent for three years of service.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very Impressed

    Posted .

    very good product easy to use. the installers at reston bb did a really good job installing it. my appt was on sat jan 2nd at 10 am but they didnt tuch my truck untill 6:30 pm had to leave it there but no worries got it installed works perfectly. it works on EDGE as well as WIFI n 3g. the only thing its lacking is the security like viper 5901 and 5902 has. hopefully viper may takecare of that soon.

    I would recommend this to a friend