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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1342 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,342 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    They Helped.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job for me. Would use them again. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    PC Double Agent on the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe Skiff cleared a virus from my computer and left me with "Mac Keeboard short cuts"

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad cleaned my computer of persistent virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad successfully has removed a toxic virus from my PC. It took more than one visit, but it is now gone. I will be more judicial in avoiding URLs that Webroot deems to be dangerous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek Squad Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was ok however he stated he couldnt finish what he was here to do cause my computer was to old I told him I knew my computer is old I bought it in 2009 but it still works--after that we parted ways I would still recommend the Greek Squad for quick and easy help with ones computer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad removed the virus for my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael is very good and efficient at what he does. He came in got the job done in a timely manner. he arrived at the time he told me he would arrive.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Making a go of what I couldn't get to perform.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I needed was a hook-up allowing my purchase of a computer (a replacement of a years old one of my deceased wife)...something I just couldn't do. The person who came did a wonderful (easy for him) job for me. I know it wasn't a challenge to what he would do...but it was something I couldn't do..

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    The agent gave the best service possible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent check my computer for the message I received. I couldn't use my computer. He couldn't find anything wrong. He check the computer for virus and remove what he found. Don't know what he did but I'm grateful that I can now open files that I couldn't

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent got my computer running smoothly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Chris Hopper, made some adjustments and corrections and corrected the problem. He was very knowledgeable, efficient, and took time to explain why the computer had not been working effectively. I was very pleased with Chris Hopper's service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of malware by "scrubbing" the hard drive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my house in a timely fashion and told me I had to have my hard drive "scrubbed" because a hacker installed malware that was password protected and could not be removed. The only drawback was that I needed help getting the computer up and running again. Geek Squad was available to come help the next week or so, but I was able to get a friend to come and answer my questions so I canceled the 2nd appt. I am confident I will get a quick response if I need to call again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justin/Geek Squad - great representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin did an excellent job of getting my computer up and running again. He answered all my questions and gave me advice about updating my equipment. MUCH APPRECIATED!

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Desktop Computer Enhanced Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! My system was sluggish and needed a clean-up. Geek Squad helped immensely. Now all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did me right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were straightforward. Easy to understand, and instead of upselling me they didnt charge me for a service that I didnt need. That means honest and forthright, attributes which often get lost in the business world.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Outstanding home service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came into my home and resolved my connectivity issues within 30 minutes. They were so professional, knowledgeable and courteous. This is one of the main reasons I have a Geek Squad membership. Personal help desk!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus Removal Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service in removing virus. Technician was knowledgeable, friendly and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    geek squad antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice service as i expected its help me from scammers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek is always reliable. They are busy...and not cheap. But you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always feel safe and secure with them checking my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek agent was very proficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly, knowledgeable, and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Marco (tech) repaired our computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marco (tech) did an excellent service on our computer .He removed the virus and explained what he was doing so that we could understand it.would we use the Geek Squad agaib ?? Yes we would.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Technician removed virus from computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Mauricio is one of the most knowledgeable and efficient technician we have had the good luck to be sent to us.

    I would recommend this to a friend
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