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  • Remote Service

Virus Removal & Operating System Repair

SKU:
3652501
See Details

Customer reviews

Rating 3.6 out of 5 stars with 35 reviews

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Pros mentioned filter

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63%
would recommend
to a friend

Customers are saying

Customers often highlight that the "Virus Removal & Operating System Repair" tool efficiently fixes their computer problems. On the other hand, some customers have noted concerns regarding computer speed. One customer mentioned that the computer scan did not detect any viruses.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews

  • Remote-Laptop repairs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two attempts with remote service to my laptop- it's still working slow. Fairly expensive considering the results.

    No, I would not recommend this to a friend

  • The Geek Squad went over my laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent went over my laptop checking for malware, viruses, and emptied the caches all done while on the phone with me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Agent did not take too long in completing the job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent scan my computer for viruses successfully

    I would recommend this to a friend
  • Cons mentioned:
    Computer speed

    SORRY, IT DID NOT WORK FOR ME!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY COMPUTER DOES NOT WORK ANY FASTER OR BETTER THAN IT DID BEFORE THE SERVICE. i REALLY DON'T THINK ANYTHING CHANGED, IT IS STILL SOO SLOW AND PAGES I DID NOT ASK FOR POP UP ALL THE TIME! MAYBE TIME FOR A NEW MACHINE!! BUT THIS REMOTE SERVICE DID NOTHING TO MAKE IT BETTER, AND FOR THE PRICE I EXPECTED IT TO MAKE IT WORK BETTER AND QUICKER.

    No, I would not recommend this to a friend

  • Not Worth the Money – Wouldn't Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for a two-year subscription with Geek Squad, but when I needed their help, they asked me to pay extra just to remove a jammed piece of paper. I do not recommend their service—it's a waste of money.

    No, I would not recommend this to a friend

  • bleh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me no statement of procedures used or proof that anything had been done. I still get 'gremlins' occurring with no idea of the source/reason.

    No, I would not recommend this to a friend

  • Won't extend Warranty for refurbished computers!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB won't extend my warranty beyond 1 yr bc it's "refurbished" I did NOT LIKE THIS!

    No, I would not recommend this to a friend

  • Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt efficient service. Did everything I needed.

    I would recommend this to a friend

  • Clean sweep

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well and found no problems with computer.

    I would recommend this to a friend

  • Magnificent Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so incredibly thankful and happy that the Geek Squad was able to fix my hack. I had been working on it all day and finally called them and they were understanding and fast at fixing every problem that occurred. Awesome!

    I would recommend this to a friend

  • Geek squad online service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nobody helped me I did miss my apt because after i spent hours online with someone who charged me hundreds of dollars nothing got fixed my computer had to be thrown out it was no good anymore it was not fixed by guy online

    No, I would not recommend this to a friend

  • This was alright

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did what was supposed to b7e done. And I think it was quite all right, quite.

    I would recommend this to a friend

  • Malware removal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, very helpful and considerate. Thanks

    I would recommend this to a friend

  • NOT SATISFIED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had your WEBROOT protection for several years and have paid the price...............I purchased a new HP printer (not at Best Buy). I was having trouble and HP found I had 1,500 Virus"....NO THANK YOU I WILL NOT RENEW!

    No, I would not recommend this to a friend

  • Great service: fast and accurate!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item explains the service well so thank you!.

    I would recommend this to a friend
Page 2, Showing 21-35 of 35 reviews
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