Customer Ratings & Reviews
- Model:
- DFILLSIM-CDBP30-A
- SKU:
- 6642659
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the $25/mo plan + eSIM/pSIM Kit, particularly the unlimited 5G data included. The overall performance of the service has been reliable, according to customer feedback. There were no cons mentioned about the product.
This summary was generated by AI based on customer reviews.
Not Compatible with Tracphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Tracphone and this sim card kit. It was not compatible with the Tracphone. It was opened and could not be returned.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .We understand your frustration regarding the Tracfone compatibility issue. Please be aware that Visible service typically requires a device to be unlocked to function correctly. While SIM kits are generally non-refundable once the seal is broken, we are happy to explore other solutions with you. You can also use our IMEI checker to see if you have another device that is compatible. If you would like us to investigate your situation further or assist with a different device, please contact us 24/7 on social media, @VisibleMobile on Facebook & Instagram, @Visible on TikTok & X, and r/Visible on Reddit. We're here to help you get connected.
Plan and cost is good but unable to activate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not working, unable to activate, product and plan is good
I would recommend this to a friendBrand response from Visible Team
Posted .We sincerely apologize that you were unable to activate your service successfully. We recognize how critical it is for you to have a fully operational phone, especially given the advanced communication needs in today's world. Your ability to connect reliably and effortlessly is paramount, and your satisfaction is not just a goal, but our highest priority. We want to assure you that we are committed to making this right. To that end, we would like to offer our full assistance in completing the activation process. Please let us know what specific steps you have already taken and where you encountered difficulty. Don't hesitate to get in touch with us for any future support through our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit.
Didn't sell me the right SIM card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold the wrong SIM card. Still haven't gotten it replaced.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .I sincerely apologize for the runaround you’ve experienced regarding your SIM card. I know how important it is to stay connected, and being sent the wrong equipment and then waiting for a resolution is definitely not the experience we want for you.
We want to take a look at your account, just shoot us a message on our social media channels—we’re only a click away!
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
- Cons mentioned:Setup process
Not very fast to activate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just go through visible directly. It's not best buy's fault, but visible was way harder to set up this way than just going directly through their website.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .I’m sorry your experience wasn’t as smooth as we aim for, as we truly want every activation to be a breeze. That said, you made the perfect move by going directly to our website! That is the best place to finalize your activation and get your service running. We truly appreciate you choosing us as your provider!
For future help, you can always catch us on social media: @VisibleMobile (FB/IG), @Visible (TikTok/X), or the r/visible Reddit community. We're here whenever you need us!
False Advertising
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't let you use the physical sim. Will only allow an Esim. I have a Samsung Galaxy s25 ultra with a straight talk physical sim in it. They tried to tell me that my phone wasn't physical sim compatible. Customer service doesn't know what they are doing. I got ripped off for 2 sim kits that I couldn't use.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .I hear you, and I'm sorry for the conflicting information you were given. While your S25 Ultra is physically compatible with a SIM card, our system occasionally defaults certain high-end devices to eSIM only during the compatibility check to ensure a faster activation.
We want to help bridge that gap! Feel free to reach out to us @VisibleMobile (FB/IG) or @Visible (TikTok/X), or join our Reddit community at r/Visible. We look forward to helping you out and turning this experience around!