Customer Ratings & Reviews
- Model:
- SB36512-F6
- SKU:
- 6288824
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the soundbar's sound quality, with many describing it as excellent and loud. The Dolby Atmos feature is also well-received, with users praising its great sound. The soundbar's easy setup and reasonable price point are additional advantages that customers highlight. However, some users have experienced connectivity issues and concerns with the remote control and app.
This summary was generated by AI based on customer reviews.
Worst open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy sold me a broken sound system. It only came with the soundbar. No subwoofer, no satellite speaker, no remote, and none of the cords.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello ShaneT,
Sorry to hear you did not have a good purchasing experience, this never a situation we want our customers to face. If you have not already, I encourage you to return to the store to have this resolved. If you have any questions we can help you with please reach out to us by going to support.vizio.com and clicking 'contact us'.
Vizio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This atom sound bar really bad service..the atom sound bar didn’t work properly with my tv remote..I’m really angry with this product..
No, I would not recommend this to a friendPoor qualify
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Function was good, but the quality is poor. Could lost power or sound randomly. Could not power on randomly.
No, I would not recommend this to a friendStoped working after 9 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like many others on here, the speaker stopped working after about a year. It was good while it lasted but the product should last much longer.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Kyle, Our support team would appreciate the opportunity to see if they can get your device up and running. When have a free moment to call us at 1-855-833-3221
Doesn't stay on
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay on. Every time we pause or fast forward the tv we have to reset the sound. I wish we had no purchased this.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit would short outs and finally stopped working all together just 3 months after buying it. I would not reccomend it.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello FrustratedNColorado, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy this sound bar again. It is junk. The sound is good when it works just don’t hook it up using the eARC inputs.
No, I would not recommend this to a friendNot a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read a lot of reviews on this sound bar set and when I got home I was very disappointed. I don’t recommend this at all
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello mijopest, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Vizio NO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio does not always come on when TV is turned on. Have spent much time trying to initiate audio. Plan on returning
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello ragil55, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Junk.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Doesn’t work right, stops working, turns off, and now has quit altogether. Buy something else.
No, I would not recommend this to a friendBad subwoofer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed the subwoofer on the second day without much use was making and keeps making like broken noises
No, I would not recommend this to a friendStay away
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away if you have a high end tv. Sound quality paled in comparison to the internal speakers of my LG cx.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Tony, VIZIO’s Sound Bars are designed to provide premium, room filling audio. If you’re Sound Bar isn’t as loud as you expected, please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to review what devices you're listening to on your sound bar, and ensure they’re not having any issues.
Horrible Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, not worth it. Its limited collection. Would not even use it if free. Bad bad bad product
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI port stopped connecting to Apple TV, cutting out multiple times before ceasing to work all together.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality glitches freezes up and shorted out within a month Sound quality was good though
No, I would not recommend this to a friendHad to return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return , product quit working. Best buy was very great and helpful with the return
I would recommend this to a friendBrand response from VIZIO
Posted .Hello Mikki, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lol...I ordered an open box product and it didn’t come with a remote, any cords, or the speakers.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Ninsupreme, open box items are more likely customer returns that cannot be sold as 'brand new' anymore. These items are inspected, cleaned, and sold at a discount by the seller. Open box items have varying conditions that will state whether the item is 'like new' all the way down to 'functional but missing necessary components', think a laptop missing a charger as an example. Most open box items can be inspected in-store by you before purchasing and sometimes include information as to which parts are missing, if any. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Customer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth subwoofer and speakers always go in and out in a large room
No, I would not recommend this to a friendbad sound bar you get what you pay for.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible the sound bar turns off randomly. i cant go a day without it turning off on me
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity issues
Great Sounding but Atmos falls short
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older discrete 5.1 speaker surround system but my receiver was out of date and wouldn’t pass 4k material so I decided to get a new system. I really wanted atmos but not willing to invest a lot $$$ . I read the reviews of this soundbar and found it at best buy during prime week and got a great deal. The Good - The sound is really good for this price point and probably a good value at twice the price. This is my first soundbar and am blown away at how it fills the room. The center channel is excellent at delivering dialogue. For my size room I really couldn’t ask for more. The “OK” - Setup could have been easier. It did take a long time. I’m not sure if its a hardware or software issue but after a lot attempts I was finally able to get the app to connect to the speaker. The ATMOS is also just “ok”. It does give you a fuller/higher “front bubble” and 360 wall of sound than a standard 5.1 would and there are couple instances where I could discern sounds from above but not really like I expected/hoped. I’m not sure any soundbar could deliver on this promise without discreet ceiling speakers. The not so great... - “Three’s a Charm” The first soundbar died after about a day of using it. After spending quite a bit of time with Vizio support we couldn’t revive it. I returned it to Best Buy and got a second unit. After 2 days it died as well. Vizio sent me a third unit and so far after about a month I haven’t had any problems. I still am giving the speaker 4 stars because a product is only as good as the customer support when something goes wrong. Vizio’s customer support is exceptional. They did everything possible to make sure I was happy. Their online website for uploading your receipt could use some work... but on the phone and via email they are friendly and helpful. Overall, I highly recommend this product just keep your ATMOS expectations realistic. Hopefully overtime it will get better. But I love this soundbar and Vizio has earned a loyal customer though their support. As a side, I wasn’t thrilled with my experience at Best Buy when I had to return the first unit. The service guy made me wait until he fully “inspected” the returned unit. I was frustrated enough having to return it and he made feel like I was trying to pull something over on them. Not a good way to keep customers.
I would recommend this to a friend