Customer Ratings & Reviews
- Model:
- SB36512-F6
- SKU:
- 6288824
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the soundbar's sound quality, with many describing it as excellent and loud. The Dolby Atmos feature is also well-received, with users praising its great sound. The soundbar's easy setup and reasonable price point are additional advantages that customers highlight. However, some users have experienced connectivity issues and concerns with the remote control and app.
This summary was generated by AI based on customer reviews.
Terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because a Best Buy worker tolf me it was a great set up and would be an amazing sound experience....it was not! returned it and the subwoofers didnt work out the box.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
There’s better options for less.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth will disconnect whenever. If you change sources, it takes a minute to catch up. It has good sound but don’t think it’s worth the money.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Whydoineedadisplayname, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Very disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep losing sound for about two seconds then it comes back. I tried different settings, going directly to different devices. Firmware is up to date. Then I called Vizio customer support. He was no help. He had no idea of what to do. He kept telling me to do something and then callback if it is still doing it. Very frustrating. The sound when it is playing is excellent. Which makes me even more angry. Save your money. I have Fios service and a Samsung tv. It’s not my equipment!!!!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Mike, unfortunately I cannot speak for your interaction with customer service but from what you are describing it sounds like there may be a format or connectivity issue. Sorry if this was not conveyed clearly to you or there was any misunderstandings. If you believe that the resolution provided was inaccurate please reach back out to us at support.vizio.com and select the "Contact Us" tab as we would be happy to look further into this for you.
Sound problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar sounds great in a smaller size room but when I turn my tv on, even though the soundbar comes on, there's no sound. I have to unplug the sound bar for a minute or so then plug it back up, then it'll work. I called vizio & the customer service rep is who told me about unplugging it. Very frustrating to say the least! It should not be this aggravating. If I had it to go over I would have got something else. Just very disappointing.....
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. If the sound bar continues to have issues like this, please keep us up to date. We want to exhaust all possible troubleshooting to find a resolution for you. If you have any more questions or need any more assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Returned as defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this early September and had to return for a replacement which was also defective. Man in TV area said they were having problems with this unit. We may in the near future buy another brand.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
Audio Dropping
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having audio dropping. Had my cable provider swap out cable boxes and I'm still having the same issue. I have had an older video and it has been working fine for 7 years.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Falvarez14, there is a new firmware update available for your sound bar that resolves the issue you are experiencing. You can find this update as well as steps to install it here:
https://support.vizio.com/s/article/Firmware-Information-3118?language=en_US
If you have any questions or need assistance feel free to reach out to us by going to support.vizio.com and clicking 'contact us'.
Awful interface and software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far... Over 2 hours on the phone with customer service. Bluetooth refuses to stay connected. Smart cast app does not work (it can not find the device). Stuck in findable mode. Refuses any remote commands. Even after unplugging and resetting the unit, still unresponsive. Takes longer to get the unit to work than to watch a movie. Admittedly, they offered to send another, but I don't want it. I think I'd have the same issues with another. A waste of 300 bucks. Didn't expect top-of-the-line, but did expect the thing to at least work.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jason, thank you for your feedback. It actually sounds like your sound bar might be stuck in a demo mode. Those demo modes are pretty easy to turn off, follow this link to check those steps out; https://support.vizio.com/s/article/How-to-Exit-Demo-Mode-on-VIZIO-Sound-Bars?language=en_US
Do not buy if you have a Series X or LG Nanocell90
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a good system for certain TV's. However I have a LG nanocell 90 series TV and this speaker bar just randomly decides to not put out any sound when turning on the TV. It happens ever couple times you turn the TV on. Only solution seemed to be to use the app to change the input then change it back to HDMI-Arc. The remote only works when directly in front of the system. It will not pass through video from the Xbox series X most likely due to 120hz on the xbox and the speaker bar on supporting HDMI 2 not 2.1.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work as I thought it would it keeps going up loud and then down where you can't hear it its not as it should be
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jojo6656, can you give us some additional details about the issue you are experiencing? I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
- Cons mentioned:Connectivity issues
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked for me. The rear speakers never connected with the sub unless they are placed next to one another. Returned it.
No, I would not recommend this to a friend - Cons mentioned:Connectivity issues
It's a horrible product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great when it works and it never ever works. Connectivity issues and the Vizio staff is clueless to what the issue is. I don't recommend
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Marlon, please contact our customer support again at 844-254-8087 for assistance with your sound bar.
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on with TV. I have nothing but problems with this sound bar. It's only 3weeks old. Don't buy this item
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Chopped, can you give us some additional details about the issue you are experiencing? It sounds like you are wanting to take advantage of the CEC feature to power the sound bar on with the TV? For the CEC feature to work, we need to connect the TV directly to the sound bar using the HDMI ARC ports on both devices. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Could be great but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when it works but it cuts out constantly when in use and needs to be rebooted frequently. Vizio helpline was no help at all. I was forced to return
No, I would not recommend this to a friend- Cons mentioned:Connectivity issues
I hate this soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it works, most of the time i have to power cycle it to get audio. Not atmos quality.
No, I would not recommend this to a friend - Cons mentioned:Connectivity issues
Disconnected randomly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected and took several steps to get it to connect again. After a month it would not reconnect to new LG tv.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello BP22, this behavior is not normal for this sound bar. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Do not buy this Soundbar. Has volume issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Soundbar. Spend the extra money and buy from a brand that actually makes properly functioning products. This Soundbar will work one minute and suddenly stop playing sound the next. This Soundbar turns off whenever it doesn’t receive volume input for a couple seconds so whenever you stop/start, rewind, and fast forward you miss about 5 seconds of sound. This thing seriously sucks, wish I never bought it
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Absolutely the worst purchase I have ever made.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I figured since I had a Vizio tv that this would work seamlessly with it. Wrong. The sound constantly drops, more often than not, it doesn’t detect an input signal, so I have to unplug it and reset it. Occasionally the volume will change or mute on its own as well. Prior to this I had a 15 year old Yamaha surround set that I horribly regret getting rid of now.
No, I would not recommend this to a friend- Cons mentioned:Connectivity issues
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good buy. Very frequently disconnects. And There's no way we can connect it to app.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Json, based on your description of the problem, we’d really love for you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re viewing. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Subwoofer crackles after 1 year of use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in July 2020. In August of 2021, just outside the 1 year warranty, the subwoofer started giving of a crackling sound. I’ve tried different hdmi cables, cleaning all connections and repositioning everything to fix the issue, but the subwoofer always crackles on any movie, song or tv show. If your willing to take a gamble then I hope it pays off better for you than me.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get,ever time I turn on the tv,the sound at will make a loud sharp noise,I do have eark,it does this ever time!
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Seven, there are a variety of reasons that could cause your sound bar to exhibit audio issues. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.