Customer Ratings & Reviews
- Model:
- SB36512-F6
- SKU:
- 6288824
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the soundbar's sound quality, with many describing it as excellent and loud. The Dolby Atmos feature is also well-received, with users praising its great sound. The soundbar's easy setup and reasonable price point are additional advantages that customers highlight. However, some users have experienced connectivity issues and concerns with the remote control and app.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS SOUND BAR!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful sound bar. Sound constantly cut in and out. Received a replacement from Vizio and it had the exact same problem. Customer service was awful. I would not recommend this product or company. I couldn't be happier to move on and buy a better sound bar. DO NOT BUY THIS SOUND BAR! WORST BUY!!!
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello VIZOISTRASH, defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. If you continue to experience issues, please contact our technical support team again to let us know. We want to make sure to exhaust all trouble shooting and options to find a resolution for you.
Cheap Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arguably the worst product I have ever made the mistake of being swindled into buying. Never works correctly. Extremely buggy. All around literally the worst product I've ever bought. If you buy this product, may god have mercy on your soul bc you're making a huge mistake. You've been warned.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello NAXX, can you give us some additional details about the issue you are experiencing? I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Save yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid a horrible experience. Do not purchase this soundbar. Google the model number. You'll find dozens of people unable to get these to work in the most straightforward configurations. Vizio recently pushed a firmware update and it BROKE the optical input. I can't get ANY audio from my TV through it. ABSOLUTELY HORRIBLE EXPERIENCE AVOID THIS PRODUCT.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello sadpanda, please contact our customer support at 844-254-8087 for assistance with your sound bar.
Good quality but worst reliability
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the times, the speakers doesn't sync up properly. If I pause something and TV is idle for 10+ mins, sound switchs back to TV speakers. Sound bar automatically switch off for no reason. Pay more and get better reliable sound system.
No, I would not recommend this to a friend- Pros mentioned:Bass, Easy setup, Sound quality
Great Surround Sound for Gamers!! and Movie(ers)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off... Im a gamer, and married. I don't use headsets because I don't want to completely zone out when im at home ( and ignore my wife). So this Vizio set up solved all my problems. I can hear footsteps behind me, above me underneath and the sides. Clean Crisp sound. ( and it doesn't even have to be turned up loud! I recommend the bass be turned down a good bit as it is extremely deep. Im been missing out on that aspect of "hearing enemies" relying only on my vision. Great Sound! BASS is amazing. The sound bar works seamlessly with my Q8LED SAMSUNG tv and xbox one X setup. I have the xbox connected directly to the sound bar (its the only way im able to get the dobly ATMOS option on my xbox settings) AND I don't lose my 4k experience by not hooking HDMI(ing) directly to the TV. I recommend when you first set up your system you do the sound/speaker test option. I had a defect LR satellite speaker and tried forever to get it working. Thus I returned it and my second sound bar and speakers work great. did I mention the bass is off the wall good especially for the price? The sound is crisp and clear coming from all the speakers and soundbar. I will be purchasing the stands for the Rear Satellite speakers so they can be at ear level. This is a great system for someone looking for a good quality surround sound not having the money to drop thousands on a system. (which I do, but im new to this surround sound scene) the wires that hook up to the satellite speakers are very very long, but I bet they would come in handy for some peoples set up. just needed something to try and im glad I picked this set! Vizio, congrats my friends. Well done. ALSO, set up was extremely easy. Satellite speakers are color coordinated with the wires they use and so it the Sub Woofer. Remote does everything you need it to. black is sleek.
I would recommend this to a friend Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Sound bar build quality is too poor.!
No, I would not recommend this to a friendReturned it... it worked less than half the time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage. We had it for about a week and it worked less than half the time. The power wouldn’t even turn on the last couple days before we returned it. I’m glad Best Buy has an easy return policy. I you buy an “open box” one to save money, I hope you don’t get the crappy one we returned.
No, I would not recommend this to a friendGreat bar, connection issues suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome soundbar and sub but it keeps losing connection to the tv and sub
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Vince, the subwoofer and sound bar should hold a connection as long as they are within a normal distance from each other. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Slightly jaded
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy, after it was all set up they should have paid me to buy this.First TV manufacturers should put some sound in these tvs and not force us to buy multiple sound systems because they failed to do it right in the first place we are not audio people.
No, I would not recommend this to a friendVery Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself $350 and buy the theater system below this one that’s priced at $200... I’ve owned both and the cheaper system is 100x better/louder than this system. Although this system has Dolby Atmos, it doesn’t sound like it does.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi JayF. Whan you say it doesn't sound like it has Dolby Atmos, it may be because you're content. Atmos is intended to give a cinema like experience with rear surround sound, and overhead action. If your TV is set to broadcast in a 'stereo' audio format, you aren't getting the full experience. It's also important to keep in mind that some audio (like action movies, or shows with a lot of background noise) take more advantage of the format than other. Watching a movie in atmos will provide more audio from those additional speakers, than in you're watching the nightly news. We'd love to hear more about how your using the sound bar and see what we can do to help. Just give us a call at 1 (855) 833-3221.
Dont waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was a good purchase for the first month. It has had continuous connection, sound, and power issues for the last six month. I contacted Vizio at the first sign of issues, and they offered to replace with a refurbished unit, which I found unacceptable. It now sits in the trash.
No, I would not recommend this to a friendNeat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but after i did the update no sound was playing and no way to reset
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Neptune, please contact our customer support at 844-254-8087 for assistance with your sound bar.
Sound cuts off all the time!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great when it works!!!! just don't stop a show your watching or rewind, because the sound cuts off. Pretty much of your time will be spent trying to get the sound to come back on! Horrible I hate to return items but this thing has changed my mind.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Rubz31, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Absolute garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 3 different units in less then 3 months time. All do the same thing. Randomly shut off, no sound or stuck in a boot loop. Hard resets & disconnecting the power cord have 0 effect. Vizio nor Best Buy will refund my money. I am stuck with a defective product. 340 dollars wasted.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Brokensounds, with the multiple issues you are describing this behavior does not seem normal. Your product would have came with a manufacturers warranty and in general we will replace your unit if issues arise that cannot be resolved. If you could contact our customer support again we would love to look into your case and situation further to see how we can assist you with your sound bar.
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had returned this. Sound just was not that good.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Sherri, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass didn’t work at first and when it finally did it sound bad. The Atmos speakers were not even distinguishable. Disappointed. Went ahead and returned product and bought Denon Atmos AVR and Jamos Home theater speakers with woofer and sub. Now I’m satisfied
No, I would not recommend this to a friendUnhappy with the music system
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as open box excellent condition product was working very well for the first few months with my TV and now suddenly it keeps turning off by itself when watching TV. I'm not sure how to get help as its past the return period.
No, I would not recommend this to a friendBad quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine for a weekend. and suddenly it went out and did not turn on again. I don't know what happened to it, it just turned off and no longer gave any sign of life, so I had to return it and change it for a better quality one.
No, I would not recommend this to a friendFair
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive. Did not meet my expectations.......
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Jinks. Thanks for taking the time to review our product. We're always looking for ways to improve, and if you have an specific ways that you'd like to see the product changed, we'd love to hear it. You can update the review, or reach out to our team at 1 (855) 833-3221.
HDR passthrough not working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.7 days ago I upgraded my tv to 4K HDR Samsung TV. So I found out my sound bar’s HDR passthrough not working properly. Can’t passthrough HDR signal. I tried 4 premium hdmi cables. Nothing changed.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Aagii, This soundbar should be able to pass that signal through no problem. If you connect the device directly to the TV does it play in HDR? I'd recomend checking the device to make sure it's capable of broadcasting or 'sending' HDR, it's a newer technology and not all devices and content will play in HDR. I'd recomend contacting the devices manufacturer to determine how to 'enable' the HDR content. Once you do that- the sound bar should be able to pass it through.