Customer Ratings & Reviews
- Model:
- M51ax-J6
- SKU:
- 6459736
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, Dolby Atmos capabilities, and ease of use of the 5.1-Channel M-Series Premium Sound Bar. Many also appreciate the strong bass from the subwoofer and the straightforward setup process. Positive feedback also includes the value for the price and the user-friendly remote control. However, some users mention challenges with connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Vizio 5.1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 5.1 sound system. It sounds really great. Totally recommended.
I would recommend this to a friend It wasn't as great as I expected, disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hdmi is better than optical but port didn't work so I returned it.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Martha, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
- Pros mentioned:Dolby atmos
Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar! Would highly recommend. Dolby Atmos is a great plus.
I would recommend this to a friend - Pros mentioned:Sound quality
TV Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent soundbar. Has good quality. Good price. Reliable brand.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing sound!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing beautiful sound and easy to set up
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, really great sound. Would recommend buying.
I would recommend this to a friend Unreliable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software / firmware is absolute garbage. If it would work all the time this thing would be fine. But it fails to communicate with my TV constantly. The HDMI handshake or whatever it does is so unreliable that my entire AV system just needs the power strip yanked out of the wall. Usually that fixes it, but not always. Wasn’t the case before this sensitive prima Donna. Just don’t get this unless you want a fragile unreliable piece of garbage. Btw — I update the firmware as often as I can. Vizio apparently doesn’t really want to fix the underlying issues.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Osborne, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Pros mentioned:Sound quality
Open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is great… But the open box experience was absolutely terrible. I bought the Excellent condition one and it was missing several essential cords. Best Buy offered to replace the cords with their own. After I repacked the device and lugged it back to the store.
I would recommend this to a friendBrand response from VIZIO
Posted .We appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our product and the user experience in the future.
Buy The V51 Series Don't Waste Your Money On This
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, folks do not waste your money on this unit. The V51 blows this new M series trash out the water. M series has no bass, and all the other options just seem to not really work and the sound is just sickening. I would've been happy still use my V51 BUT VIZIO DOESN'T SELL A REPLACEMENT REMOTE THAT ACTUALLY WORKS ALL OPTIONS IT ONLY ADJUST BASS,TREBLE!!!! All these reviews giving 5 stars are either folks that work for Vizio or just a bunch of folks who don't take the volume to house shaking levels because any positive review is just a lie.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello WilliamC, thank you for taking time to leave us your feedback today. I would like to hear more about your issues with your sound bar remote. Depending on the sound bar model, we help determine the remote model that would need to be used for full features and access to it's settings. We’d also really appreciate the opportunity to review what devices you're listening to on your sound bar, and ensure they’re not having any issues. Please head over the support.VIZIO.com and click on 'Contact Us', we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Vizio Soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this soundbar isnt that great. Was hoping it would improve on my 2016 Vizio sounbar but its kind of a step below sadly
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
- Cons mentioned:Connectivity
Buy something else. Vizio is awful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects and reconnects every couple minutes. It’s a complete waste of money. It’s an audio version of motion sickness.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Bonzer, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Not the Vizio brand quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is low and consistently disconnects from rear wireless speakers randomly. I was forced to buy a new Vizio sound bar setup after my prior Vizio soundbar stopped working. I thought I would stick with the same brand since the last one lasted 4 years. I only had this for a couple months and it is too late to return. Find something else.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jaxon, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Malfunctioned System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this as a birthday gift for my husband & it turned out to be a nightmare. Supposedly the soundbar was outdated but even after updating to newest version the subwoofer would work on & off & the (2) small speakers never worked. Vizio has decided to send me a new system after spending hours with customer service on (2) separate occasions they couldn't figure out what was wrong with it. Keeping my fingers crossed for the new one to work like a charm.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Unsatisfied, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.
Not a very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this Sound Bar. I can't ever go from a streaming service to a cable channel (or even channel to channel) without losing the sound. I have to power everything off to get the sound back. Even on one channel, I don't hear some of the commercials, or even all of the sounds. Watching football, rarely do I hear the officials announcing penalties. I bought this based on past experiences, but never again.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello MikeB, sorry to hear you are not having a smooth experience with the audio when changing inputs. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar only lasted two months. This is the second unit I’ve bought that just quit. At least I had bought the warranty coverage after the first one.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
We just leave it off. Sad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money or the effort explaining how cheap all these little tiny speakers sound. No bass. Flat rear channel. Serious Bluetooth delay on movies… go for a better brand. This setup isn’t what you’re looking for. I’ve heard better standalone sound bars from better companies. Just don’t.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello ChristopherG, VIZIO’s Sound Bars are designed to provide premium, room filling audio. If your Sound Bar isn’t as loud as you expected, please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to review what devices you're listening to on your sound bar and ensure they’re not having any issues.
Don’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a year and a half ago so outside warranty period. The subwoofer is blown, making loud rattling, crackling sounds. I never used this on high volume. It was just mediocre sound bar to begin with, now can’t even use with subwoofer. Don’t waste your money.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our award-winning technical support team by going to support.vizio.com and clicking ‘contact us’.
- Cons mentioned:Connectivity
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped connecting to bass and doesn't play sound unless u switch input back and forth
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jeyaman, there are a variety of issues that could cause your sound bar to lose audio. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Vizio cheap quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received item and it sounded terrible. The speakers on my lg have better sound and base.
I would recommend this to a friendBrand response from VIZIO
Posted .Hello Laslos, VIZIO’s Sound Bars are designed to provide premium, room filling audio. If your Sound Bar isn’t as loud as you expected, please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone to adjust settings and help optimize your sound bar.
Was happy but now disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent even had it a full 2 months and the subwoofer and small speakers are going in and out crackling. All ready did all that i could to fix and it still does it. Currently using just the center bar. Can i not get a replacement? I mean i paid alot of money for the M serious.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello JacobM, sorry to hear that you're having crackling. Have you tried connecting the sound bar with a different cable? While it's possible that there's a problem with the sound bar, cords/cables with frayed ends can also cause audio crackling. If you'd like any assistance, you can reach out to our customer service team by visiting support.vizio.com and clicking on 'Contact Us'.