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Customer Ratings & Reviews

VIZIO - 60" Class - LED - E-Series - 2160p - Smart - Home Theater Display with HDR-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 144 reviews

85%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 1 out of 5 stars

    Tv died 7 months after purchase

    Posted
    BenM

    I bought the tv in August 2017 and the tv screen stopped working in the middle of a show in March 2018. I called Vizio because the tv was still under warranty. Two weeks later I received a refurbished tv as a replacement. A couple of hours after I received the refurbished tv, I noticed several lines running down the left side of the screen. I then called vizio again. I now have to wait an additional two weeks for another replacement. This has been an extremely frustrating and drawn out process.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy this TV its junk!

    Posted
    TandC

    Dont be fooled by the low price! 1st off we had a 55" Vizio 4k and it died 2 weeks after warranty just lasted over a year. So we upgraded to this TV and the picture is so grainy and even 4K YouTube videos are low quality! We stream all content on Gig Speed service with Ethernet direct to TV so its not the signal that is the reason for low quality 4K. Not having a tuner also sucks as you have to use your smart phone and the app and not as many apps for Apple users. We returned it for LG 60" 4K much better picture!

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Thank you for your feedback. There are a few different things that affect picture quality. One thing is ambient lighting. If there are lights on in the room that can make the picture not look as bright as it would if it were in a darker room. Another thing is the type of content being watched. If content was filmed or is being broadcast in a lower resolution it can cause the picture to look grainy. Another big factor to picture quality is personal preference. Because of this our displays come with preloaded picture modes like Calibrated, Vivid, and Standard that can be customized and changed through the VIZIO SmartCast App. VIZIO

  • Rating: 1 out of 5 stars

    Do not last. Basically a throwaway

    Posted
    Rams
    • My Best Buy® Member

    I bought this TV E60 and after 2 years the screen developed dark shadows in upper right corner. Contacted Visio. They offered a couple trouble shooting ideas which didn’t work. I contacted customer service again and their solution was to offer to sell me another TV. Not much less than I could purchase in the store. I bought a Vizio because the store tech said it’s very dependable and Vizio stands behind their product. I disagree and wish now I would have purchased a Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible vizio customer service

    Posted
    Warning

    Horrible tv.. went out after 19 months.. best buy was very helpful.. Vizio horrible just wanted to sell me another model with same issues for more then what best buy had them for.. led burned out on screen.. need to stand behind their product or have a class action..going back to samsung

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product and customer service

    Posted
    gator911

    TV died after 6 months. Still under warranty, but vizio would not back their product. offered a smaller 50" tv at a discount to replace and wouldn't even offer to replace same size. Last Vizio I will ever purchase. Google 'vizio' and 'pop', you will see this is a known problem and vizio won't even acknowledge or even replace during the warranty period. Buyer beware

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If i could give this a zero i would

    Posted
    Kate

    Worst tv! Ours is broke after a year. Black lines appeared on the screen which now have formed a giant square in the left hand corner along with more lines. When connecting vizio about the problem they told me there is nothing they can do we were one month over warranty. Stay away from this brand!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Vizio 4K 60' TV lasted 2.75 years

    Posted
    JobBob

    The TV was great for 2.75 years, until something went wrong. The TV stopped being turned on properly. After communicating with Vizio, they tried to help, but finally said that it was broken. According to the customer service people, I should buy a new TV and they could help with a good deal on a new Vizio. At least they made me laugh.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful experience

    Posted
    Kelley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Ordered TV and waited for arrival. After hanging wall mont and installing TV it did not work out of the box. I had to take it off the wall and re box it and return it to the store where I exchanged it for a Samsung that turned out to be awesome.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't make a mistake

    Posted
    Nikky

    Don't buy this tv. They come with serial problem and after you buy it they're not responsible they wash their hands and you just end up loosing your money. This happened to me.

    No, I would not recommend this to a friend