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Customer Ratings & Reviews

VIZIO - 65" Class - LED - E-Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 726 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 33 Reviews
  • Rating: 3 out of 5 stars

    Good picture, Very unhappy with Best Buy and Vizio

    Posted
    airwolf
    • My Best Buy® MemberMember

    I just bought the 65 inch E-series Vizio 3 days before the Superbowl and ended up with such a nightmare, that I didn't even get to use the TV for watching the game. First off, be very skeptical of the information provided by the "Vizio Expert" on here. Before even buying the TV, I was concerned about the width of the legs as my TV stand I just bought is exactly 51 inches wide and I needed very precise information regarding that. The Vizio expert stated the widest footprint of the legs was 50.68 inches. This is wrong! The legs are 51.68 inches wide and Vizio needs to correct that. I have looked on other websites reviews where Vizio expert's list the leg width of this TV and they list it as 51.68 which is correct, I measured myself. Needless to say my new stand was a just under an inch to short and now I had to rush and spend my whole Saturday before superbowl sunday, finding a new stand because of Vizio's incorrect information on here...so frustrating! Then just before the superbowl came on I tried getting my phone to link up with the smartcast so that we could stream the game, since I did not have cable box for this TV until by cable service came out later in the week. After no success and using several smartphones, I called Vizio support. The rep determined that the bluetooth/ wifi electronics inside the TV was defective since after we tried for 45 mins to get any phone to connect. The rep then said I could send the TV back to Vizio or return it to the store. The rep went further, and said that since it is such an inconvenience to have to return such a large TV, that I could call the store (Best Buy) and tell the manager my case number that the rep gave me and they should pick it up for me. This did not make sense, since I did not have it delivered in the first place, but I thought maybe Vizio has something worked out with Best Buy in these instances as a courtesy for defective TVs. I later found out that this rep was likely just saying this to make me happy during the duration of the call and this was, as expected, NOT TRUE. The following Monday I contacted Best Buy after 4 phones calls and a total wait of 30 mins to get a human being on the phone. Eventually I got a manager named Jeff on the phone. Jeff had a courteous tone to his voice but did not care in any way about my hassle in general and missing the game. I understood when he said he could not pick up the TV unless I had originally had it delivered. Vizio reps should not be promising that! Jeff, however, never even once apologized, never said he was sorry for the hassle or was apologetic in any manner which you would expect, which was shocking since I later found out he was the store manager. And I'm a reasonable person and realize Best Buy did not directly have any control over what happened, but nonetheless a store manager needs to have much better tact and diplomacy when dealing with a frustrated customer. In the end I was told I could just return the TV, which I did. I try to support my local Best Buy instead of ordering everything from Amazon, but Best Buy just lost a customer for life simply by the cavalier attitude of the store manager who did not appreciate my business. And I'm honestly not sure if I will buy a Vizio again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sleek look, good quality, some issues

    Posted
    JaeQ
    • My Best Buy® MemberMember

    Very sleek design, not overly impressive but nice and lite weight. The clarity is not entirely what I was expecting, not blown away, but WAY better then your average $300-$500 TV. A definite upgrade for sure on a low-to-mid range budget. What's pretty cool is the Free Vizio TV channels thru wireless connection. Not exactly something to go crazy and buy a TV over, just a pretty cool plus. 4 HDMI Ports are another sweet plus, so you don't have to switch cables as frequent or at all. Can watch all you Prime or Netflix etc. videos without ever having to use a Play Station or computer at all. Installation went smooth, not much to it besides setting up the internet. Have to have basic knowledge of internet connecting. ISSUES: First 36 hrs had a very very tiny section of pixels go out, so I brought it back for a return. HIGHLY RECOMMEND purchasing at the very least the minimum protection like I did, it came in handy. Trust me on this. Only pain was repacking and bringing it to the store. The second TV is a few weeks in now and I'm getting some sort of screen "tear" but with those static lines that show up when your TV or cable is going bad. Right now, I'm assuming it's the HDMI cable. However, there is some cause for concern whether the quality of this model is built to last or built well at all... hmm. Only other problem, not a big fan of the volume capabilities. Have to crank it up quite of bit to hear it without absolute certainty, but that might be because I'm probably going deaf--who knows. Anyways, love playing Call of Duty and Madden on it. Nice size TV for the price and quality. Vizio generally does well. Hope this helps.

    I would recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello JaeQ, if you have concerns about your television please contact our customer support at 877-878-4946 for assistance with you television. VIZIO

  • Rating: 3 out of 5 stars

    Nice picture but no parental controls

    Posted
    Lauren

    We bought this tv for the family room and the picture is fine. Sometimes the tv just randomly turns off. Nobody has set any kind of sleep timer, I don’t even know if it has that function. The apps are sluggish at times but for the most part everything works properly. My biggest complaint about this tv is that my kids grab the remote and turn on YouTube every single day, and I hate YouTube. There’s no way to delete or block apps as far as I’m aware and I’ve tried everything. With 4 kids in the house it’s not as simple as, “don’t let them get the remote”. I should be able to block or at least put a passcode on apps that I’d rather they not use. I would never recommend this tv for that sole reason.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Lauren, please give our customer service a call at 877-878-4946 so that we can assist you with your issues. VIZIO

  • Rating: 3 out of 5 stars

    Great Customer Service - But replaced twice!!

    Posted
    Javashot1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The TV exceeds my expectations for value but - less than 2 months of ownership and VIZIO has sent me two replacement units. First unit had problems loading the smart cast feature, then it's replacement had issues with white horizontal lines "flickering" across screan randomly.. To VIZIO's credit they immediatly shipped out replacements after talking with tech support. The replacement crew told me they have been replacing a lot of units due to the horizontal line issue. I give them three stars however for thier commitment to customer service!!

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Javashot1, thank you for your feedback it is appreciated. VIZIO

  • Rating: 3 out of 5 stars

    Nice Picture but SMART Software Misleading

    Posted
    TAC1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this TV for my outdoor patio. I have 3 other LED TV's in my home made by Samsung. The picture is very good and sound is decent for a LED. I am however disappointed that the apps for the SMART TV (most notably YouTube) do not work. Supposedly VIZIO TV's are not compatible with the YouTube application any longer. Funny how they advertise it on the front of the box though. So I'm curious to see which other apps and features were advertised but do not work. My first and probably my last VIZIO.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello TAC1, YouTube is supported on your new VIZIO television. If it is not working please contact our customer service at 877-878-4946 for assistance with your TV. VIZIO

  • Rating: 3 out of 5 stars

    Don't Go Cheap

    Posted
    Jag12
    • My Best Buy® MemberMember

    Great price for a big TV. But, picture quality is reflective in that budget price. Horrible black levels. Colors don't transition very well. Horrible viewing angle. Now a year into owning this TV, I want to upgrade. I can't stand to watch movies on this. We use Netflix, YouTube TV and Prime. We have a 150/150 internet connection and wired to the router. The bad quality is definitely not internet related. We have a Samsung downstairs that was 3 times the price, but no regrets!

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Jag12, Thank you for the feedback. A few things that might help you get the kind of picture quality you are looking for. First, make sure the Display is getting a hi-definition signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD, and that it's connected to your Display with an HDMI cable that can deliver the HD picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark. VIZIO

  • Rating: 3 out of 5 stars

    Ok 4k television

    Posted
    Mvitoff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was my second Vizio 4k tv purchase. The first one was 2 years ago but the M series. I returned it for my current Sony. This tv was bought for my in laws who are a lot less picky on picture quality. The problem with both Vizio TVs is the pixelization in very dark scenes. It seems worse viewing non 4k content but that is 95% of the time. It must have something to do with the upconversion that my Sony excels at. Other than that the 4k picture quality is pretty good.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Mvitoff, thank you for the feedback. A few things that might help you get the kind of picture quality you are looking for. First, make sure the Display is getting a hi-definition signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD, and that it's connected to your Display with an HDMI cable that can deliver the HD picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark. If you would like assistance finding the best setting for you please give us a call at 877-878-4946. VIZIO

  • Rating: 3 out of 5 stars

    Good price, buggy when connected to receiver

    Posted
    DanL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    On it's own, the TV looks great and comes at an affordable price. As soon as I connected it to my home theater system I began to run into some issues. Audio when using apps through the TV cuts in and out, and the TV will occasionally freeze and restart. I tested the receiver on a different TV, so know that this TV is the issue. If I don't use the TV apps, it works fine, so it's not a total loss.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello DanL, please contact our customer support at 877-878-4946 for assistance with your television. VIZIO

  • Rating: 3 out of 5 stars

    Great picture

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great pictute but the wifi does not have a 5ghz option, slower downloads. The remote is small & congested w/ exit button near arrows for typing, always exit screen and start over, frustrating. Also, has only 2 hdmi inputs. The 1st hdmi splitter I bought did not work? I would look for a more friendly tv as far as upgrades/options.

    I would recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello John, this television has a dual band wireless card and will connect to a 5 Ghz network. This television also has 4 HDMI ports available on this television. VIZIO

  • Rating: 3 out of 5 stars

    Not what I expected

    Posted
    Randy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very disappointed that I cannot just log in to an app I use. I need to have it on my phone and cast it to the TV. So far it looks like I need to have the app up on my phone or it times out on the tv. I had to call 3 times before I got some one that made sense on how to get the app up on the tv.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hi Randy! The SmartCast Mobile App is designed to be used as a secondary remote and to help discover content you already watch or might interest you. To cast different apps to our TV's you are not required to use the SmartCast Mobile App but can cast them directly from your smartphone or tablet with any of the thousands of Chromecast enabled applications. VIZIO

  • Rating: 3 out of 5 stars

    Good quality

    Posted
    Pancho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    is not the best resolution, I had a Samsung Series 8000 55 "1080P 960 Motion before and it filled my expectations, This vizion has much better sound, but the movement scenes or fast loses a little. in the rest it is excellent but not comparable with my previous Equipment 7.5 / 10

    I would recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Pancho, Thank you for the feedback. A few things that might help you get the kind of picture quality you are looking for. First, make sure the Display is getting a hi-definition signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD, and that it's connected to your Display with an HDMI cable that can deliver the HD picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark. VIZIO

  • Rating: 3 out of 5 stars

    Super fragile but great tv

    Posted
    Asia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My 2 year old has a spoon and thought she was a drummer so she hit the tv once and it had what looked like a crack but from the inside , a couple days later the tv was completely done for. Worked great before my daughter destroyed it sadly

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    seems made cheap

    Posted
    Panja
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Cable connect to HDMI loose or something cable goes on off have to move get cable connection. This hdmi cord worked perfect in in last tv. Remote made real cheap. You would think heavy for this big of tv thin and cover falls off a lot.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Panja, please contact our customer support at 877-878-4946 for assistance with your television. VIZIO

  • Rating: 3 out of 5 stars

    Nice size tv but not so good picture quality

    Posted
    Acer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The tv is a nice size. But the picture quality isnt good. Its pixelated especially when you first turn it on. I wanted to return it, but I threw the box away. Now, im stuck to deal with a tv I've only had for 3wks.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Acer, Thank you for the feedback. A few things that might help you get the kind of picture quality you are looking for. First, make sure the Display is getting a hi-definition or 4K signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD or 4K, and that it's connected to your Display with an HDMI cable that can deliver the HD or 4K picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark. If still not working please contact our customer support at 877-878-4946 for assistance with your television. VIZIO

  • Rating: 3 out of 5 stars

    Works well

    Posted
    DarcyJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bright vivid colors and great picture unless the movie/show has a lot of scenes where it's dark, then it's not the best.. enjoying all the smart TV apps that are on the Vizio... happy with our purchase.

    I would recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello DarcyJ, we greatly appreciate your feedback. There is multiple loaded picture setting such as Calibrated or Vivid on this TV to adjust the display for a variety of viewing experiences. There are also many manual adjustments to settings that you can make. Try adjusting the Black detail or manual brightness controls as making some adjustments here may improve your viewing experience overall, especially on dark scenes. VIZIO

  • Rating: 3 out of 5 stars

    Having some proplems

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This tv at least 2 times a day shuts down a nd then restarts. I was told to unplug and plug back in, like cold starting. This has not solved the problem. Love the picture and size, but not the off/on

    I would recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Mike, please contact our customer support at 877-878-4946 for assistance with your television. VIZIO

  • Rating: 3 out of 5 stars

    Good tv

    Posted
    Juan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I always been a Samsung fan and seen the vizio on sale so I gave it a shot. It’s ok. In the future I’ll probably go back to the Samsung

    I would recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Juan, thank you for your feedback. if you are having any issues with your television please contact our customer support at 877-878-4946 for assistance. VIZIO

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Pelon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really like the tv and the picture quality but I kept having issues with keeping it connected to the built in cast.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Pelon, please contact our customer support at 877-878-4946 for assistance with your television. VIZIO

  • Rating: 3 out of 5 stars

    Sound isn't great

    Posted
    Stopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sound is not very clear. Bought a 4K dvd player and a 4k DVD didn't see any difference in picture from a bluray.

    No, I would not recommend this to a friend

    • Brand response

      VIZIOEntertainmentExpert

      Hello Stopper, Thank you for the feedback. A few things that might help you get the kind of picture quality you are looking for. First, make sure the Display is getting a hi-definition or 4K signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD or 4K, and that it's connected to your Display with an HDMI cable that can deliver the HD or 4K picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark. VIZIO

  • Rating: 3 out of 5 stars

    It was ok

    Posted
    Stayce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this tv as a gift and had to return it because the viewing angle somehow switched and Geeksquas didn't have the parts for it.

    No, I would not recommend this to a friend