Customer Ratings & Reviews

John was great explaining what I needed to hook my phone up and how to use it. He also helped me with my Alexa equipment. He was knowledgeable and experienced, efficient and friendly.

The agent taught me how to use my new lively cell phone. He went step by step and taught me many features that I did not realize were on the phone. Some of the features I did not intend to use like sending photos. By not using some of these I saved on the monthly charges.

My Geek Squad Agent not only delivered and installed my new Nest 2nd Generation Google Mini, she checked out my system with my other Google Mini's. She was extremely knowledgeable and provide a few extra tips on improving my system. My Agent was right on time and was very professional.

Geek Squad, customer service and technicians are knowledgeable and helpful. My television and Google nest hub set up was done quickly and easily. All items are working correctly. I recommend this service.

Geek Squad is the absolute best! The agents came to our house and installed our Nest internet, hub and extra speakers. So nice to know it was installed and working properly! I feel like Geek Squad is the very best investment for me!

The agents (Kevin and unknown name of other agent) installed our outdoor cameras and made sure everything was working properly. They were so nice and professional

On time explained everything clearly. Professional and friendly.

We were some what intimidated by the new smart electronics and had abTivo unit to connect up as well. The technicians studied our needs and finished the session explaining all the hook-ups and expectations

. First visit was in April. project was concluded last week. All agents were professional. Alexa controlled my living room lights After instillation of tv instructions, every time I told alexa to turn on or off the lights, she also did the same for the tv.

Excellent service provided by Chad. Chad is a very dedicated employee, Best Buy is lucky to have him.

Jeff was (is) a great tech. Set everything up, explained how to get started, and how/where to find additional information. Made suggestions about accessories that made sense to us and have proven very useful.

During the Ring kit installation process, the agent, Fred, did an outstanding job of explaining what he we doing and then installing it. He was very helpful and patient with my wife and I during all of this. He was on time and most courteous. Thanks so much,

GEEK SQUAD setup for my HARMONY HUB went smoothly. GS asked what I would like besides everything that GS programmed. Now I can tell my SMART TV to change channels, mute/unmute audio ( handy during loud commercial breaks ), switch to smart apps ( NETFLIX, CBS ALL ACCESS,etc ) pause stream, play stream plus so much more with my voice and Google Mini!!!

The geek squad technicians are the very best. I Highly recommend them and their services. They have the client in mind and always are polite and helpful. They installed our items very fast.

The agents confirmed that the camera system was installed and made sure that the devices were connected to the smartphones. The customer service was excellent!

Geek Squad was here on time - Was very knowledgeable about what it took to setup our Alexa. We did not know how to set it up with our WI FI. Setup took about 20 minutes, then we asked about other electronic items we had and were given very good advice. The tech also said to call him if we had any further problems or questions. Very professional.

My experience with Best Buy has always been very exceptional with each team member has been absolutely excellent…I love their customer service!

Voice control of my new Echo Show with Alexa voice control was set up by a Geek Squad member, and is working perfectly. Via my Ring doorbell, it will also show live motion of whoever/whatever approached my front door with the simple command: Alexa, show my front door.

Othervtgen beingvshort handed tzey have almost akways come thru fir me. Would recommend the geek in h9mw help.

I had my mother’s house set up for voice control throughout her house with Amazon Echo dot to call for help in case she should fall and require assistance. The product works perfectly and was professionally and courteously installed by the Geek Squad. I highly recommend Best Buy and the Geek Squad for great customer service!