Customer Ratings & Reviews
- Model:
- RM5764-2HD
- SKU:
- 6473805
Rating by feature
- Value
Rating 3.0 out of 5 stars
- Quality
Rating 2.8 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers highly value the user-friendly design and night vision capabilities of the 2 Camera 5” Smart Wi-Fi 1080p Pan & Tilt Video Monitor. Many appreciate how easy it is to set up and use the cameras, and they are impressed with the quality of the night vision. However, customers have significant concerns about the product's reliability, with many reporting issues such as frequent disconnections, camera failures, and the system completely stopping working after a short period of time.
This summary was generated by AI based on customer reviews.
no connectivity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product doesnt work. constantly disconnects. unreliable is not something you want out of a baby monitor!!!
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are sorry to hear that you are having issues with the RM5764-2HD. The connectivity issue can be resolved by rebooting the unit. Turn off both the baby and parent units and disconnect the AC power. Wait for 1 minute before re-installing the AC adapters then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
Great all around
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hand-held device is nice. The movement on the cameras is good. It doesnt have a lot of vertical movement, but it is enough to view a room when placed properly.
I would recommend this to a friendGreat monitor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, i purchased this for my buddy and his wife. They have 2 kids and can see either of them at anytime.
I would recommend this to a friendBaby cams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a family member and they absolutely love them!! Great quality and picture!
I would recommend this to a friend- Cons mentioned:Connection
Used to be awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned these for over a year. When I first got them, they were easy to set up and worked amazingly. I have 2 kids and being able to check in on the app is a fantastic feature when your 2 year old knocks the antennae loose on the main monitor... I thought our connectivity issues over the last few weeks was a result of what sort of condition the monitor was in. But, after reading the other one star reviews and seeing that they were all mostly posted within the last few weeks, I instead think that there has been some sort of software issue with an update maybe...? Long review short: a year ago, these were awesome... 4-5 star awesome. In the last couple of weeks, I am hunting for a replacement. This review may be tainted by the aggravation of dropped or intermittent signal over the last few weeks, because they used to be Awesome.
No, I would not recommend this to a friend Buy them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had these cameras for about 5 years now. They've been through 4 kids and some rough falls and they still work like new! The only issue we had was with the initial set up but once we figured it out all was smooth sailing.
I would recommend this to a friend- Cons mentioned:Camera quality, Connection
DO NOT BUY. $170 PAPERWEIGHT.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste. I bought these ONE MONTH ago. In that time, the app was down for several days once and then about a week ago, I lost connection to both cameras. To reestablish connection, I had to pull the cameras off the wall and come near the router to reconfigure everything. I was able to get one camera reset and working again, but the second camera will not connect. The “Pair” button on the camera does nothing. My fingers are numb from trying for so long to hold this stupid little button down and NOTHING. I’ve reset everything countless times. The power light is on, I’m right next to the router. Support will only replace with my receipt, which I don’t have because I didn’t expect a $170 to be such JUNK. I am LIVID. They know how poor their quality is and continue selling it and playing dumb. DO NOT BUY.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to info@vtechphones.com.
Regards,
VTech Support Team
Baby safely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best baby monitors out there! You will not regret this purchase.
I would recommend this to a friend- Cons mentioned:Connection
Unreliable connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to agree with other reviews. This product is unreliable. Do not buy. I so badly wanted it to work, because when it is working, it is great (good picture and sound). I tried 2 different units but ultimately had to return each one because the 2nd camera would disconnect for no apparent reason. I then spent well over an hour each time trying to reconnect (total reset to factory settings; with and without wifi; etc...) to no avail. Do NOT purchase this unit.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to info@vtechphones.com.
Regards,
VTech Support Team
- Cons mentioned:Connection
Dont Waste your time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible system, stopped working after 5 months. Latest software update caused an issue with being able to pair cameras, and continuous loss of connectivity between parent unit and baby units. Many other options out there such as Euphy for non-wifi, or Nanit for wi-fi
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to info@vtechphones.com in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Don’t waste your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money! It stopped working after 2 weeks and had to return it!
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team