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VTech - Audio Baby Monitor (2-Unit) - White-Front_Standard

VTech - Audio Baby Monitor (2-Unit) - White

Model: VT DM221-2SKU: 5710059

Customer rating

Rating 4.6 out of 5 stars with 128 reviews

would recommend to a friend



Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
  • Rating: 1 out of 5 stars

    Battery won't hold a charge

    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this in 2017. I contacted customer service shortly after I bought this monitor. When I turn off the unit with a fully charged battery, the battery goes dead after 3 days. This is with no use of the monitor in that time period. I called VTech and they sent me a new battery and told me that if that didn't fix the problem, they would send me another unit. The new battery didn't fix the problem. When I called back, the next customer service agent said that they would not send me another unit because it's NORMAL for all batteries to go dead like that. I asked him if his cell phone battery or car battery goes dead after 3 days without use. He had no answer for that and told me he was done with my request and promise made by the earlier customer service rep. He then he ended the phone call. That was the last VTech product I ever bought.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DM221 unit battery won't hold a charge


    First of all I think that Best Buy is a great place to shop and their customer service is excellent. I can't say the same for Vtech however. I bought this DM221 monitor for $30 on 3/14/2017. From the onset I had problems with the battery going dead when the unit was totally shut off for 4 - 5 days. I made the mistake of dealing with Vtech customer service instead of Best Buy. On my first phone call to Vtech customer service, Vtech told me that the battery should not discharge when the monitor is shut off for prolonged periods of time. I use this monitor about once a week. Vtech customer service sent me a replacement battery and said that if the battery didn't fix the problem, they would send me a replacement DM221 unit. Well the battery didn't fix the issue and I called Vtech again today 5/30/2017. Today Vtech's story changed and I was told that it is NORMAL for a fully charged battery to go dead in 4-5 days with the unit totally shut off. The unit obviously has an internal current draw. I'm sure that a diode in the battery circuit would solve the issue, but that diode costs a couple of pennies. If it is NORMAL for the battery to go dead with the unit shut off, then why did they send me a replacement battery to begin with to attempt to fix a NORMAL condition? Now that the 30 day return period for Best Buy is over, I suppose that I'm stuck with this defective unit. Bottom line: If you don't mind charging the battery every few days even when the unit is totally shut off, then this DM221 is for you. As for me, I'm buying another brand monitor from Best Buy.

    No, I would not recommend this to a friend