Customer Ratings & Reviews
- Model:
- RM5764HD
- SKU:
- 6414529
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, ease of use, night vision, and range of this baby monitoring system. Many appreciate the camera's ability to move remotely. However, some customers report issues with connectivity, battery life, and signal strength. The monitor's battery life is a frequent point of concern.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality, Range
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the device worked perfectly. We got this for my elderly Mom who's in her late 90's and having difficulty getting up from bed these days. The camera quality is excellent, range is as well. The device even can automatically follow movement and the listen and talk back and forth feature works fine. I'd highly recommend this device. You don't even need to use WiFi but if you do, you can view the camera from your cell phone too.
I would recommend this to a friend - Cons mentioned:Connection
Great while it lasted…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor screen is HD and the screen can be turned off at night while still being able to listen. After 12 months the camera and monitor will not connect. The monitor connects to my wifi but the camera goes on and offline. Really disappointing having to buy another monitor now.
No, I would not recommend this to a friend - Cons mentioned:Connection
Inconsistent and unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have two cameras connected to our unit, and both constantly disconnect randomly. We’ve used different internet service providers and routers, and yet they still seem to disconnect all the time. It’s almost a gamble to see if the monitor will connect to the cameras anytime you turn it on (via WiFi or directly) and even when it does connect, the cameras still go out randomly. You’d be better off buying another brand or unit if you don’t want to lose sleep over fear of not having a working monitor like my wife and I have with our baby.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to info@vtechphones.com.
Regards,
VTech Support Team
- Cons mentioned:Connection
Absolutely Terrible !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor because of the size of the screen and the features As well as the name brand recognition.. Well its absolutely terrible. The room thermometer is completely off, constantly disconnecting. The app itself is constantly unusable. And this happens very often, you would think something to monitor your child would be much more reliable but it’s not. The sad thing is they aren’t very many alternatives. I wish VTEC would up their game and fix all the bugs that’s wrong with this monitor and their system.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
- Pros mentioned:Picture quality
Baby Register Must Have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality picture. Has separate parent monitor so you aren’t dependent on watching baby from your phone like other monitors. Has wall mount for clear view of baby in crib.
I would recommend this to a friend Solid, works as required
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased, no issues so far. Connects relatively quickly and the alert settings are great. Works as expected.
I would recommend this to a friendOk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with camera not working on other side of house
No, I would not recommend this to a friend- Cons mentioned:Connection
Connection issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A friend bought this for my baby, it was working great but after a few months, the until won't connect. We lose connection frequently and after several tries, finally it works until the connection drops again. I updated the software and no change. I recently reached out to Vtech support ([email protected]) and waiting for their response.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to info@vtechphones.com.
Regards,
VTech Support Team
Poor Choice for Video Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've never had problems with radio VTech monitors. This version of their video monitors is terrible. It disconnects all the time - multiple times a night. Not just from WiFi connection but the RF connection too. Only way to reconnect is to power cycle the camera unit. Really convenient at 10PM with your kid that is a light sleeper ... It's not just my unit either. I've tried 3 exact same model from 3 retailers. Each was exactly the same. The one before this lost connection with the camera entirely. After trying all troubleshooting on VTech site, I emailed them. I received a response 40 day's later linking me to the instructions I told them I already tried. Pathetic. I recommend looking at Eufy brand. They are fantastic.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
- Cons mentioned:Battery life
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit at night while on infrared has many false alarms. In addition to this it has poor battery life.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are sorry to hear that the VTech RM5764HD does not work as expected. You may need to adjust the sensitivity at a lower level so it will not give you an alarm notification for the background or slight noise. The rechargeable battery of the parent unit is built in. We recommend that you contact our Customer Support at 1-800-222-3111 for troubleshooting and assistance. Our team will help you identify what the issue may be and replace the unit under warranty. We are open from 9:00 AM to 4:00 PM, Mondays through Fridays.
Thank you,
-VTech Support
Buy something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this!! After a couple months suddenly the monitor could not connect to the camera. Tried doing everything possible to connect it but nothing worked. Looked online and apparenlty it happens a lot. What a waste of money.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Not really good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is always out of connection, I would not recommend it
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team