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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2233 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the CS5119-2 DECT 6.0 Expandable Cordless Phone System's ease of use, sound quality, and price. Many also highlighted the phone's good range, decent battery life, and useful features. While some users wished for a louder volume and clearer display, the positive feedback on ease of use and sound quality outweighs these minor concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,233 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my VTECH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new VTECH phones cordless easy to talk and convenient for daily house calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cordless phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone before and instead of replacing the batteries we decided to get new ones instead. Very happy with our purchase and the fast delivery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs backlight hard to read unless you are in lighted room. Works good though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Exactly what we wanted in a landline telephone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Easy to program, easy to dial, the sound (listening to a caller on the other end) is clear and sharp. And, the red color is a nice touch... it looks good sitting on the end table in the living room. The phone doesn't weigh much, that makes it easy to hold. We are pleased, we would buy it again.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 4 out of 5 stars

    Wrong instructions

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this phone today. I chose it because we have another one just like it with 2 handsets. This model has one which is fine for us. BUT the instructions inside the box were for a VTech Baby Monitor. Clearly a different product with different installation instructions. This was not an “open box” purchase so the problem came from the factory. I found the correct instructions online.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    GREAT PRICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new phone. Simple and easy to use. Reasonable price. Goes perfectly with my office set-up. Don't take up space excellent for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range, Sound quality

    Rated 5 out of 5 stars

    Does more than needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionally sufficient digital home phone. Decent battery life. Good sound quality and range.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 5 out of 5 stars

    VTech - CS5119-2 DECT 6.0 Cordless Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the VTech CS5119‑2, and I’m genuinely impressed. Right out of the box, the setup was effortless just plug in, pair the additional handset, and you’re ready to go. The DECT 6.0 technology ensures crystal-clear, interference-free calls throughout the house, even outside. What I appreciate most is the combination of reliability and simplicity. The handsets are slim, easy to hold, and feature backlit screens and big, responsive buttons, making them user-friendly for all ages . The battery life and sound clarity are excellent even during long calls, the speakerphone remains robust and audible. Additional features include a 50-entry phonebook, caller ID/call waiting, and expandable support for up to five handsets, perfect if you want coverage in different rooms or need multiple handsets around the house. Plus, the ECO power-saving mode is a nice bonus that shows attention to energy efficiency. In my experience, this phone has handled everything from VOIP and Spectrum Voice to basic landline use with no dropped calls or glitches

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Sound quality

    Rated 5 out of 5 stars

    Cordless Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to set up. It contains quality sound and provides options for voicemail and messaging. I am very pleased with this product and the price was very reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Ms. PatMcCleney

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new phones. It was easy putting them together and connecting to my computer. Since I am hearing impaired, I can hit the button to hear a voice on the other end, loud and clear, I can hit the CID button to check missed calls. I highly recommend these vTech phones to anyone looking to buy home phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    A really great phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, sounds great and the color is amazing!!! The controls are easy to understand.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Desk phone: Easy, convenient, low cost!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget-friendly cordless phone: Impressed with clear sound quality and long battery life, perfect for my home office needs and I like the color.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the this product. The features it have is awesome, I would recommend it to anybody in need of a house phone like I was in need of. It’s very affordable and easy to get use to using. I looked all over for a house phone and came across this and liked it and the price. Thanks Best Buy for having this Awesome product. I reall do appreciate it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Vtech phone set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very nice vtech phone set. Easy set up, clear sound and lighter weight . Delivery was the next day .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great cordless phones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've owned t=VTech cordless phones for years and compared to other brands we tried sometimes, they're simply the best. Logical controls, long battery life (when not in charger), super extra features, excellent sound quality. Since we still use a landline (wife hates using a cell phone) it's important to have high quality phones in the house. We expanded the set to three phones and that's an added bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Landline colorful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the quality & color. Light weight use to use & hold

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a cordless phone. Modern nice looking. Very easy machine

    I would recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 5 out of 5 stars

    Home cordless landline phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these before and I think they are the best phones around for the money. They are clear speaking and have a good range. My last pair of these were the same and lasted about 12 yrs.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been searching all over for a decent affordable home phone. During my search I realized how freaking expensive home phones were and I didn't bother to go to Best Buy until I had to go in to get some printer ink. I found this product that for some reason no other store carried in stores. It's been great so far! The only down side is the volume. I wish the volume was way louder. The max volume should be a bit too much on every home phone, but in this case its definitely not. Also, they should keep in mind when making these home phones that they are being used at home with more than likely screaming kids. Overall, the product gets the job done at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    vtech cordless phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it is lightweight and easy to use. Great battery life.

    I would recommend this to a friend
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