Customer Ratings & Reviews
- Model:
- RM5754HD
- SKU:
- 6474198
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the video quality, app, night vision, clear picture, and ease of use of the Smart Wi-Fi Video Baby Monitor. They appreciate the excellent video quality, easy-to-install app, great night vision, clear picture and reception, and user-friendly interface. However, customers are negative about the battery life and connection issues. They complain about the short battery life of the parent base and the frequent disconnections between the handheld monitor and the camera.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
It’s Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute pic eve of junk, spend more money and get aiming better. Picture quality is terrible, battery life is terrible, Field of view is terrible, it’s just terrible.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Good device
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great devide when tou jave baby iits great for kids..
I would recommend this to a friendGreat for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this camera. I like the option of not having to sign up on an app.
I would recommend this to a friendGarbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, returned it. Connects to WiFi but cannot move camera at all remotely. My $20 amazon camera has more capacity.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, no issues so far. Battery life is great. Love the big display
I would recommend this to a friendGets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Don’t have any issues with connection.
I would recommend this to a friendGood Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple installation and connection to app on Iphone.
I would recommend this to a friendSmart monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my soon to be granddaughter so she could be safe
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good...............................................
I would recommend this to a friendGreat product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Wide viewing area. Just plug and play.
I would recommend this to a friend- Cons mentioned:Connection
Worst baby monitor ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage never connects and when it does it randomly stops the connection. Super disappointed….
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Wont rotate
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped rotating and we are gonna have to take it back for an exchange
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good . Speaker broke on us and I’ve only had it about 2 months . Dont even waste your time .
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
VTech camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My camera came broken and does not rotate at any angle!
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Pros mentioned:Picture qualityCons mentioned:Battery life
Good quality , Inexpensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great video quality, easy to install. Down side battery does not last long with monitor but overall a great product.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Thank you for your kind words and positive feedback! We are delighted to hear that you are enjoying our app and its features. We appreciate your support and trust in V-tech. Thank you for choosing us!
- Cons mentioned:Battery life
Read before you buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera hooks up easy. Monitor is mediocre at best Ive git 250mbps wireless internet (500mbps hard line). With my gaming router, i get closer to 450 wireless, but as a rule of thumb I always cut wireless speed in half for reality sake. The app and the monitor are constantly blurry and need to be reloaded before its clear. Lets talk hardware. The monitor use to have a spring loaded kick stand that held it upright on my nightstand. Within 2 months, that spring loaded broke. Vtech did NOT warranty it and was not even willing to listen to me. They said since i didnt buy it (it was a multi-gift from a few family members that joined their money together to get it for us as a baby shower gift). Eithin 8 months of buying (2 months of use), that kickstand broke. They told me they dont stand behind their product and it mist have been broken by abuse. It wasnt. It never moves off my nightstand. Now comes the battery. 9 months in and the battery will hold maybe 3 or 4 hours before it dies. This product is great in thought. And the 1st 30 days are great. But it doesnt last and their customer support is absolute garbage. Wish i could share screenshots of their response. Will NOT replace this with another VTech product. I do not trust them.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Woks Great .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to connect to cell phone for dummies / but it can be done by knowledgeable person . Photo/ video is very small on cell phone . actually works as promised ,clear picture/reception
I would recommend this to a friend Cámaras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Muy buenos productos , de gran utilidad muy necesarios. Rapidos y con buena imagen
I would recommend this to a friend- Cons mentioned:Battery life
Battery life on screen is weak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the clarity on the little screen but the battery life on the screen is maddening! Our battery depletes within an hour of charging it. We do not leave the screen on when we are not using the montior and the screen battery still dies!
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Connection
Trash or defective?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this monitor for our new born. We tried it out, and at day 40 it stopped connecting! The montior kept saying it qas unable to connect to the camera. I tried s soft reset, then a hard reset, then factory default...and sitll nothing. Luckily i purchased geek squad protection. However bestbuy did not prorate my cost and only gave me back the cost of the camera. I really liked the quality, but this happened...not sure if i want to try it again.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. Please try cycling the power on your camera (unplug for ~10 seconds, the plug in again). If your connectivity trouble continues, please contact customer support at 1.800.595.9511 or by email at [email protected] with a picture of the system settings screen from your parent unit so we can help to troubleshoot and get this resolved for you quickly. (Menu/Select > Zoom key > Product info & support) If the product is deemed faulty, we can arrange a warranty replacement right away.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
