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Customer Ratings & Reviews

Your price for this item is $459.99

Customer reviews

Rating 4.4 out of 5 stars with 69 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the fireplace's warmth and beauty, and many find it easy to assemble. However, some customers have experienced issues with assembly time and missing or damaged parts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-69 of 69 reviews
  • Rated 4 out of 5 stars

    Heat is nice, but only is on/off.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice and fireplace adds nice atmosphere in the room. Wish the heat setting was more than just on or off and had at least a high/low setting. That would be my only complaint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my Grandma for Christmas. She loves it and fits perfectly in the corner!

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 3 out of 5 stars

    Works great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was expecting but don’t think it was worth the money paid. Did not like the amount of time it took to put together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fireplace tv stand

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous and extremely easy to put together. Fireplace looks great and produces decent ammount of heat for our living room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good looking tv stand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very time-consuming to put together way too many parts a lot of peace to this unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this so much. Especially around the fall and winter time.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 1 out of 5 stars

    Wish I could give negative Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is total garbage. The instructions aren't will thought out for something that requires major assembly. While putting it together it started breaking apart. Wouldn't buy this for my worst enemy. Total waste of money

    No, I would not recommend this to a friend
    • Brand response from Walker Edison
      Posted .

      Hi! Thank you for reaching out here. Thank you for helping us improve our products. I've passed this over to our product development team. Thank you!

  • Rated 1 out of 5 stars

    Fire place

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To this date I haven’t received it yet. I’m so mad.

    No, I would not recommend this to a friend
    • Brand response from Walker Edison
      Posted .

      Hi Strella17,

      We are so sorry to hear that. Will you please contact our customer service team at [email protected] or 877-203-2917? We want to make it right.

  • Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    Product 10, customer service 1.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great, assembly is time consuming but not bad is directions are followed closely, recommend checking that all parts are there before assembling. Only problem was with Best buy, placed this order via the website chat feature, was promised it would be assembled at the store, store said this was not possible so the chat folks lied. Disappointed with Best Buy.

    I would recommend this to a friend
    • Brand response from Brand Expert
      Posted .

      Hi, thank you for leaving us a review, we greatly appreciate it.

      We are glad to hear that you love your item.

      Please don’t hesitate to reach out if you need any future assistance.

      Thanks!

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