Main Content

Customer Ratings & Reviews

Walker Edison - Tall Fireplace Cabinet TV Stand for Most Flat-Panel TVs Up to 65" - Driftwood-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 15 reviews

67%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-15 of 15 Reviews
  • Rating: 5 out of 5 stars

    Beautiful!

    Posted
    Jeffrey
    • My Best Buy® MemberMember

    The piece is beautiful. Took me a total of 6 hours from unwarapping to sitting back and saying Wow! (dinner break included) All the pieces were there and everything was perfecto! Putting together takes patience and a bit of skill. 1. Watch the video on Youtube for advice although the unit he puts together is a different model 2. Use LITTLE wood glue for the wood dowels 3. Double Check where wood dowels go. If you stick in where metal rivots go, you will have to drill out(goes in all the way) 4. When installing the 6 little screws for fireplace, you will need to drill holes.....Place fireplace in....use marker where holes go....use very thin drill bit. Holes are not there for screws(only mess up company made) 5. When putting hinges on doors, keep them loose as final adjustments are made in final step. 6. Take your time...plan 5 hours minimum...not joking but worth it :) Assembly not for rookies!! Enjoy!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The worst quality customer service ever. STAY AWAY

    Posted
    FloridaBeachBoy
    • My Best Buy® MemberMember

    all I can say is stay away. As others have mentioned, this product can look nice, but it's a pain to put together. The pieces just didn't fit right. On top of this, others have mentioned on the reviews the manufacture Walker Edison ( if he's related to Thomas Edison, Tom is flipping out in his grave) only supports their products for 30 days! That's right. You know the quality is garbage when they will only back it up for 30 days. Honestly I think the 400 dollar price tag probably goes more towards the fireplace. Yet as others have said, no remote or level option. It's the worst experience I've ever seen or had when it comes to tv stands/ office furniture. I'm shocked Best Buy sells this and it makes me wonder if they even look at the feedback.

    No, I would not recommend this to a friend

    • Brand response

      Walker Edison

      Hi FloridaBeachBoy,

      We're sorry to hear that! Please let us know if it says anywhere in the listing that this product comes with a remote or other setting than on/off so we can work with Best Buy to get that changed, we want our products to be straightforward. Our warranty with Best Buy is 90 days, so if any of the parts or hardware you received was broken or damaged, please contact our Customer Service department so we can help. service@walkeredison.com or 877-203-2917.

  • Rating: 1 out of 5 stars

    Frustrated

    Posted
    Frustrated

    This is easy to put together but doesn't stay together. The cam locks kept falling out so contacted company and got new ones and they too fell out while working on other parts of the unit so had to comtinually go back to redo. Also received a replacement for one of the boards that didn't completely fit correctly but couldn t use as the holes were in different spots. Then was moving it to get fireplace in and the bottom board broke off. Can't get hands in by the fireplace to put screws in so still don't have that in as there are no pre drilled holes to even get screws started even if you could get hands in there. I think I am going to return and get something else. I have put many things together and never have this many problems. So frustrated.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It is nice

    Posted
    babygirl
    • My Best Buy® MemberMember

    So I got this in the mail today. It was 2 days early. So I put it together. the fire place you should screw in but your hands cant fit between the fire place and unit. There is also no holes for you to screw in the fire place to the unit. It was a good thing that the brackets they sent worked because that is the only thing holding the fire place in place. I had everything put together fine. the other thing that was not wanting to work right was the cam locks didnt want to stay in place when I was standing it up

    I would recommend this to a friend

    • Brand response

      Walker Edison

      Hi Babygirl,

      Thank you for the feedback on this item! The customer experience is important to us and we like to know what would make it better. If any of the parts you received were damaged or hardware is unusable, please contact us so we can make it right. You can reach our Customer Service department at service@walkeredison.com or 877-203-2917.

  • Rating: 1 out of 5 stars

    AWFUL!!! Waste of 350.00!

    Posted
    Lakin
    • My Best Buy® MemberMember

    We just bought a new house and we were so excited about this product! This tv stand was delivered in a beat up box! Open it to discover piece number 14 was snapped in half!! We needed it so we glued that piece back together. Then during assembly realize the holes are drilled in the wrong spot on top and side panels. The top where the tv sits is literally only held On by two screws! So we have to move it by picking up on the bottom. Also it’s made out of partical board like material most if not all of the pieces had a nick or scratch on it. Seriously the cheapest looking furniture I’ve ever wasted money on.

    No, I would not recommend this to a friend

    • Brand response

      Walker Edison

      Lakin,

      We are sorry to hear you had a poor experience! Our goals are to have quality, affordable products and happy customers. If you received broken or damaged pieces, please contact our Customer Service department so we can help. We can be reached at 877-203-2917 or service@walkeredison.com.

  • Rating: 5 out of 5 stars

    Really brings the heat!

    Posted
    ColeJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have had this for about three days now and we have been loving it. It took me about three hours to put together on my own but that just adds to the enjoyment of it once it has been built. The directions weren't always perfectly clear but they were easy enough to read where it really counted. This fit perfectly in our 400ish square foot living room and even though it takes about an hour to really heat the place up, once it is there it feels wonderful. Highly recommend it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not overly impressed

    Posted
    TimTheToolMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I ordered this console online. Picked it up in store. After I was down to installing the doors, I discovered the holes were drilled on the wrong side of the door for the hinges. I redrilled the holes on the correct side. I really wasn't too impressed. Some of the cam locks failed to tighten properly. That made it not as sturdy as I would have liked. Overall, it is pretty to look at. Would have hoped for better quality for the money spent on it.

    No, I would not recommend this to a friend

    • Brand response

      Walker Edison

      Hi TimTheToolMan,

      We apologize for the inconvenience! We always hope our customers have a good experience. If you received faulty parts or bad hardware, please let us know. You can contact our Customer Service department at service@walkeredison.com or 877-203-2917 with the part number that was bad and we'll get you a new one. Hope this helps.

  • Rating: 3 out of 5 stars

    Not a do it yourself

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This looks amazing after it’s put together. But it was an extreme pain to get there. The directions were backwards and some of the holes cut for the screws weren’t in the right place. Some steps of the directions weren’t even in the directions

    No, I would not recommend this to a friend

    • Brand response

      Walker Edison

      Hi Matt,

      We're sorry to hear that set-up didn't go well! Thank you for letting us know. We'll take a look at the directions, and make sure they are correct and clear. We appreciate the feedback and use it to improve on our customers experience. We hope you enjoy the furniture!

  • Rating: 5 out of 5 stars

    Great Stand and fireplace is Awesome

    Posted
    Stub
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This stand is very sturdy and has lots of room to store stuff. The fireplace producers a good amount of heat. Only thing that it doesn't have that i would of liked is a remote for the fireplace. Overall a great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Melissa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We love our new tv stand w/fireplace! This made a non functional wall become functional. The number of pieces was scary, but the process putting it together was easy to follow!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    beautiful set

    Posted
    brendan97
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My new tv is put on the top of this console. The middle display is a fireplace and it gives off great heat

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it, had 2 scratches

    Posted
    Angieearbelaez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love so much, had 2 scratches but I got it exchanged and I completely love it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great look

    Posted
    Josef
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very happy with the look,the material and easy to clean.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great!

    Posted
    Matty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Awesome.................................................,!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks AWESOME

    Posted
    Ricker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    GREAT piece of Furniture looks great in my Livingroom

    I would recommend this to a friend