Customer Ratings & Reviews

Great workers got the job done . The hose is set perfect

The installation of the product was great..Everything was turned on before leaving and washer was installed properly. The only thing I was not happy with was that the steam hose was not included for hookup with the steam dryer.

I purchase this machine because a was in need of a new washing machine, I was very surprise of all its mechanizim. It even has eco friendly wash cycle. The most important thing is that the spin cycle leave your garments almost dry, it take less time for you cloth to dry in the dryer. Which makes it more cost effective and less time doing laundry.

Washer installation was a smooth process and it finished quickly.

Great experience with home delivery and install for washer and dryer. Tech did a great job placing and hooking them up in a small closet location, then took time to put everything back as it was originally. Very courteous, tested both units, and made sure to point out the warranty cards. Highly recommended.

Bought new washer, along with standard installation by best buy, hassle free installation, my laundry in upstairs, and machine was quite heavy, the guy accidentally scratched the back side of washed in the stair, but it's ok, not a big deal, can't see it, over happy with entire process.

Great guys. quick and smooth installation very respectfull.

Had to schedule multiple times. Stay on top of communication with Best Buy, as they bring contractors to you. They tend to not want to do anything and will try to leave before everything if you’re not on them before they come and establish what is to happen. Though we did ultimately get the washer install after a few botched appointments.

Great job by delivery people installing our new washer.

Installer said he couldn't hook up the washing machine because the cold-water valve was leaking. I had disconnected and checked both valves a few days earlier without any problems. The plumber that I called couldn't get to my house until at least December 15th and was going to charge me between $300 and $500 to replace the valves. After the installer left, I hooked up the cold-water hose and opened the valve all the way. I took a pair of plyers and tightened the nut under the handle and the leaking stopped. The valve has not leaked since then. I have no proof, of course, but I suspect that when I left the room, the installer loosened the nut to create the leak. He then hooked up the dryer using the $32.09 Smart Choice Semi-Rigid Dryer Vent Kit that was a mandatory purchase from Best Buy. The opening on the new dryer was in the exact same spot as the hookup vent in the wall behind it. He pushed the dryer back and crushed the vent hose rendering it useless. I would like a refund for the $32.09 that I paid for this item that ultimately went into the trash. He said that I needed to go to Home Depot and buy the "flexible dryer vent hose" that Best Buy won't sell because it's "not as safe". I was refunded for one of my haul-away charges because my delivery was delayed for four days because of a "sick call". I would also like a refund for the other haul-away charge to make up for these other issues.

My Whirlpool Washing Machine is easy to use, and there are many options (i.e. heavy duty, normal, quick wash, etc.). My only complaint that it is a bit noisy. Overall, great product. I've been using Best Buy for appliances for a few years, and I have always been extremely satisfied.

Juan and Omar did great job, quick and friendly TY

The crew came and did not manage to solve and then decided that they did not want to install the washing machine in the second floor. It was left in the garage. The person that spoke Spanish was terribly rude telling us if we wanted our money back and treated us to take the washing machine back to the store.

Washer & Dryer with pedestal looks great. Very happy with the purchase

The two techs were completely professional and courteous. And it was clear they both were highly knowledgeable of the installation. I'd definitely recommend them to any and all using the geek squad. It's a breath of fresh air to have had the two professional technicians install my washer and dryer. Five stars hands down for sure.

I was very impressed with the service, very organized they reminded me what parts I needed to prepare before they arrived.

The installation of huge and extra heavy machines is a big task for anyone in good health conditions. Having these machines install is an advantage of having the Total Tech membership. Good investment.

I bought a new washer to replace my old washer which quit working. They delivered it properly and installed it. Thank you very much Best Buy great value for the money.

When my washer broke I was having a hard time finding a washer that was available in stock good quality and an affordable price I found all of those attributes at Best Buy they’re always very helpful and knowledgeable well definitely go back for more appliances when needed in the future

Love the Samsung staker washer. Very nice machine, love how easy and clean it washes clothing