Customer Ratings & Reviews

Water everywhere on the wall, inside the compartment where hoses are

i bought the pedestals for my washer and dryer and after 2 failled attempts they are still not installed

the crew did an incomplete job they did not complete hook up of drain hose left packing scraps on ground outside my house and on floor of washing machine room damaged my door when bringing washer into the house

This is bad i needed to call a plumber because they dont want to remove the plastic white cover for the drain tube in my new house and when the plumber came he remove it like opening a bottle of beer. They even ask me to remove it. I don't think they are really a plumber

Damaged dry wall, floor and baseboard because the water lines were not secure or even hand tight. Let a cycle run and left without checking water flow. Came in to check when cycle signaled "done" to a ton of water everywhere.

We had FSA deliver and install and they put a huge dent in our washer and said they would take care of it. Been waiting and when we contacted Best Buy they had no notes on the dented washer. Now we have dented merchandise and a high unsatisfaction with Best Buy!

There was a dent in delivered item. They said Best Buy will give a call and schedule a replacement. So far I didn’t get a call. The installation people in hurry , not friendly. They finished it 15 minutes . If we ask any question , they say read manual.

Installation where not that good, I had to reorder it and next delivery guys bring me used cord and stilled my hose for the dryer, so now I can not use steam dry

Grant you it's a small space to install stacked washer and dryer unit. It's a tangle mess. The Y adapter and hose are not installed correctly as recommended on LG manual. My drain hose is also looped instead of straight and the duct was not anchored correctly. A re-installation was requested.

Drain pipe was not handled leading to leak. The crew spoilt the walls touching them and even scratching them in some places. Very poor installation overall.

The guy who connected my washer neglected to remove the instructions and the spare parts before starting the washer, I had no idea that those items were in the washer,that a rookie mistake,and reflects badly on Best Buy.

Poorly trained personnel installed the pedestal and scratched the brand new washer best buy pushed the problem off to 3rd party

Awful!!! They were doing things like someones was chasing them and they did everything wrong. They left the washer and dryer and also my walls very dirty. They had to come back to fix it and it was worst.

No installation was performed! the delivery person refused to do the installation and said that there is no charge of money. I bought this washer since It included the washer installation!

Very disappointing. Did not complete install as requested. I had to fix the washer drain myself

I can't say it was a good experiment but Best Buy is making it right.

My entire floor underneath the washing machine is brown as well due to water damaged. The technician who installed the washing machine never tight up the valve so the water was dripping little by little.

The installation of the pedestals for the washer & dryer is absolutely horrible. You can see hardware & not even centered. I am very unhappy.

Never trust them third party installers. Best buy charged me $129.99, sent a third class installer who did not put one cable tie and ended up in a mess. Most importantly, BEST BUY DID NOT stand behind it given that i paid best buy $129.99 for the washer installation.

The washing machine leaks after a week. And they destroyed the floor installing the washing machine. The walls in my laundry room were all marked up so i had to paint after they left.