Customer Ratings & Reviews

The individuals who delivered and installed my compact washer did an outstanding job. Initially, they had some difficulty pulling my old washer from underneath the counter. The original washer had been there since I had purchased my house. The installers initially thought that one of my gas dryers would have to be disconnected. This would have meant that my delivery and installation would not have been able to be completed. But, one of the installers did an excellent job of determining that the connections which were tethering my old washer could be disconnected by accessing the cabinet underneath the nearby sink. Once the old washer was pulled out, the new machine was quickly installed. Within a few minutes, I was doing my first load of laundry with the new machine!

These guys are professional and take their time with installs. I've had guys previously punch holes in walls and ruin the new equipment, not these guys though! They're top notch. They successfully installed my stacked washer and dryer into a pretty darn tight space.

The 2 person install team was fairly friendly, but didn’t seem to know that a W/D set is supposed to be adjusted to have the same hight *before* hooking them up. I had to insist they lower the dryer legs to match the washer hight (they tried to tell me this was not commonly done.) This process was unnecessarily complicated as they had already installed both. One installer was turning the plasic legs with a metal plumbing wrench while the other propped it up slightly. This damaged the bases of those little "feet" and I had to order replacements. They installed and leveled the washer fairly well, but didn't work out how to arrange the fill and drainage hoses so they wouldn't bang against the wall and the washer during the spin cycle. I ended up adjusting these myself. It was a little bit involved as they used zip ties. I don't think a customer should have to do this.

Installers were quick to haul away old and install new washer dryer. Any questions were answered. I didn’t get a notification the day before on what frame time they would arrive. The installer did call me 15 mins prior to arrival. And I received a notification that installers were on the way from Best Buy 30 mins after they were already working.

Quick and efficient service. Checked to make sure machine was working and made sure we had no questions be for they left. Great experience!

Took them less than 40 minutes to deliver and finish install. They work great and efficiently. Great price on both pieces.

Both teammates were very professional and were very knowledgeable of the appliances. They removed my old appliances and reinstalled my new in a very timely manner.

Perfect instillation Seems to be working good. Installer was very nice and made sure everything including my older bottom unit was hooked up and working too.

Crew arrived during the window provided and installed the washer and pedestal without any issues. Will def use best buy again for appliances.

The installation took less than :30 and they cleaned all trash from the installation - ran a quick test on both the washer and dryer

I’m very impressed with how quickly and efficiently my washer was installed I have 0 complaints!

At the end of the day, the installation worked...but, the tech was very messy and he left without turning the water on. Not a huge deal, but sort of lazy in my opinion.

Excellent communication before install and great installers very friendly and knew what they were doing. Thanks

They installed everything great in a pretty quick along with professional manner, and they explained certain upkeep tricks we should be sure we work on throughout our usage.

They service was fast accurate and efficiency didn’t need to answer questions they knew what was going on from the start Thanks for the service

very professional knowing all kinds of condition and fast installation.

On time, polite and even gave me enough time to wash the floor and walls before the new washer and dryer got hooked up.

Install went smoothly! The installers made sure the machine was connected & working properly. Even handle the transition of my machines from off of the truck into home my home carefully!

The guys were fast and did an awesome job. No leaks! Thank you.

The install team was prompt and professional. They installed the washer and then performed a pratice run to ensure everything was installed properly.