Customer Ratings & Reviews

Installers were very respectful and quick. Install of my stackable washer & dryer took about 20 minutes. 2 man job. They took all the boxes and trash with them.

If I could give 0 stars I would. Installers showed up and blocked my neighbor’s driveway. We had cleared our driveway and garage for easy access. When we asked if they could move the truck and either block or use our driveway the installers said it would only be 15 minutes so they weren’t going to move it. Then they removed the old washer and dry and set the new one in place. The installer then said your hardware looks good so we don’t need to replace it so you can return the new hardware. I advised the installer that per Bestbuy the new hardware but be installed. The installer then said what ever and he would install the new hardware if that is what I really wanted. He then said he was done. My wife asked if they would test the machine to see if it leaked or anything. The installer said fine. He removed the drum lock and said there you go. My wife started it turned around and the installers were leaving without checking anything. All the packing material was left on the dryer. This is when I realized the steam kit was never attached because it was still in the dryer. So I looked behind the dryer and realized the exhaust pipe was also not hooked up. This is when I realized I never signed anything sayin I received the equipment or the old equipment was removed. I immediately called the Best Buy number provided in the install email. They were super nice but are telling me they can’t get anyone out to install until the following Tuesday 5 days later.

Love my LG washer. Excellent product. Service was great too.

Our washer is beautiful and efficient. We love the removable agitator!

The guys installed my washer and dryer perfectly and removed my old one!

The delivery guys were great. Very professional, careful, and super efficient. Did do a test cycle after hooking it up to make sure everything was correct.

They came in set everything up with no problems and no issues very courteous very professional left no mess very happy with the customer service at Best Buy

The install team did a great job, putting our washer and dryer in.

The guys who installed was professional and knew exactly what they was doing. Gave me guidance on things that needed to be done after the installation

RJ and Charles did an awesome job installing today. Very nice and helpful. They installed and made sure everything worked.

The install team did a great job. Timely, thorough, professional.

I like Insignia washer because has many washing options to choose from, and it washes clothes very quickly and leaves clothes so clean with no stains.

Great job they really took the time to let us clean behind old appliances

Geek Squad Technicians are simply the best. They were very personable and efficient and did an outstanding job.

Crew alerted regarding delivery window, arrived accordingly, professional, handled machine with TLC, gave demo

Best Buy has really stepped up its game with awesome customer service with its delivery service. Very satisfied with that. We had two different delivery crews out and they were all very good. So far we are very happy with our new washer. Love the large capacity and easy to use. The first one was scratched and it has been replaced with no issues.

The team that came out to deliver our new washer did a great job. They were in and out, without issues before we had time to even get a wash load together.

I recently ordered a new LG washer and I was absolutely thrilled with the outcome. I can’t say enough good things about Best Buy and their incredible team. The staff installing the washer was attentive, offering expert advice on placement and care. The quality of their work is truly outstanding, and I will continue to trust Best Buy with all my tech needs.

Installation was a breeze. The team was nice and respectful.

OMGoodness! What a great idea washer! It’s a little complicated. But, once you have read the instructions several times; you figure out most of the combinations. There are so many buttons and cycles. You can do virtually anything!