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Customer Ratings & Reviews

Your price for this item is $269.99
The comparable value price is $349.99

Customer reviews

Rating 4.6 out of 5 stars with 237 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the easystore 20TB External USB 3.0 Hard Drive's massive storage capacity and its affordable price. Positive feedback also highlights its reliability and ease of use, with many praising its straightforward setup and operation. While some users noted occasional noise or elevated temperatures during extended use, these concerns were not universally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 237 reviews
  • Rated 5 out of 5 stars

    Great drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive with plenty of space. Love it! If you need some space this works well, yeah theres some drawbacks like speed but still

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    Nice Drive But...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an odd situation. I got a great deal on this 20 GB drive so I am beyond happy about the price. Here is where my happiness turns to bewilderment. This drive inexplicably drops from my Macbook Pro. It just disappears and I have to unplug/plug the power to make my Macbook Pro see it again. I don't know if this was in the planbook from the designers of this EasyStore 20GB or if this is just a drawback of owning this drive. You may say that this is not a problem but for me it is. It drives me nuts when I have to unplug/plug a device that should be seen by my Macbook Pro. BTW I did format the drive in APFS format so could that be the reason it is dropping? I dunno but I still like the drive for the capacity but can't give it a perfect 5 stars because of the "dropping" off problem. I still love WD products.

    I would recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi AlbertO, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. You may also try to fix the issue by formatting the device, Please be informed that the WD Easystore External drive comes preformatted in NTFS format for Windows OS. In order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it. If the issue persists then we'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest. WDConnections

  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second of these hard drives. The first is still going strong but it's of a lower TB size. I saw this one on sale and decided to get it. I can always use more storage. Working good and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Reliable and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as expected. Fast and reliable. Wester Digital has been constantly reliable for years.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great hard drive if you have huge projects/files to back up. Very reliable and easy to use!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage capacity

    Rated 5 out of 5 stars

    Perfect backup drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great form factor size and looks great on your desk. Plenty of storage space for music and video file backups. Great value per TB if you can catch it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD Easystore 20TB to simplify

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 4 smaller USB external drives and performance on my system was poor based on the USB activity so merged them onto this drive and life is much better now. I have had several drives including external cases that you put your own drive inside but this is much easier and seems to have ok IO speed for what it is honestly. I would recommend but I have only had for a few weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 5 out of 5 stars

    Trusted Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great drive. No issues and was perfectly shipped. I would buy again from WD when I need to upgrade my storage again. Been using them since 1997 for hard drives and have NEVER had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    So far a good work horse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This little drive is holding the backup of my iMac well. It worked nonstop for a couple days and still going well a month later!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    20 TB Drive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son appreciated this Hard Drive—great price and happy to see that he was well pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Huge 20TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely huge! Basically everything you'll ever need can fit on this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Be mindful it will show up as 18tb

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way that the pc reads tb is 1024 gb but marking reads it as 1000gb. So it is the full size but it will shock you if you dont expect it

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Quick file transfer, great storage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this drive as a backup to my server files and it provides ample storage capacity via USB 3.0 interface speeds. Love the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Really worthy my money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for a large storage user that’s sometimes not connected to the cloud. It worth every dollar I paid for. Sometimes there tend to be a vibrating noise that reminds me that it is there lol!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Perfect for storage of family pics/vids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for storing family pics/vids. We used to store everything on our laptop but now we use this hard drive instead. Clearing space on our lap top also. A bit tricky to use at first since you have to install the program but simple afterwards. Got the 20 tb on sale so it was definitely worth it. Probably wont ever need to buy another one for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage capacity

    Rated 4 out of 5 stars

    Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast reliable storage for whatever you need it for

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Western Digital 200 TB does not disappoint!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Western Digital hard drives do not disappoint! Very solid heavy construction and does not get hot while hooked up. Just plug and play (use), no additional software needed. I do not use the included cloud services, which is optional, but not for my needs. Very happy with this purchase. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Another great WD hard drive!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great WD hard drive with more than enough space to store my files.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    20TB WD Easystore HD - Works GREAT - No Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! I have two of them! Never had any problems with this size WD HD. This my second 20TB WD easystore HD. The first one is about 1 year old and this is my second one. They work great and I have never had any problems with this size HD. I store arduino code projects, my videos and my teaching stuff on it. I use it with a Windows 10 PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PnP easy with real benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have been easier to set up, and now I have a fantastic additon to my home network that you would never know was there.

    I would recommend this to a friend
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