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Customer Ratings & Reviews

WD - Easystore 4TB External USB 3.0 Portable Hard Drive - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 8256 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 85 Reviews
  • Rating: 1 out of 5 stars

    Stopped working after a few months

    Posted
    detailsmove
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Don't buy it. I faced complications with a mechanical Seagate external hard drive so I decided to try Western Digital because I heard positive reviews about the brand and its durability. It didn't work out with WD either. I chose this external hard drive cause it was on sale and the multitude of positive reviews on the product; don't rely on those reviews. I haven't dropped or hit the hard drive in anyway, it just completely stopped working and showing up on my computer out of nowhere. One usage it was working fine then the next, it just stopped without warning. The white light blinks and I've tried restarting the computer, etc. to no results. It's a shame because I wanted to trust Western Digital. Now I lost money spent, the data inside the hard drive, and I don't know how to go about WD's warranty for this product. If you have any suggestions, please let me know. I would like to get this resolved quickly. As of now, my experience with external mechanical hard drives have been terrible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this brand!! It is not durable!!

    Posted
    lucero5
    • My Best Buy® Member

    This brand is garbage, don't waste your money in this, because you will spend a lot more in a couple of months trying to save your data. This is the second time I buy WD brand. The first time I bought MyPassort, couple of months later I accidentally dropped it, and instantly got damaged and my computer didn't recognized it. I was like ok it was my fault, i was stupid enough to dropped it.. I got a data recovery which was extremely expensive... $1,000 expensive... that was just insane! but I did payed it... I went back to buy the same brand, this exact one, everything was going fine until today. Out of nowhere it stopped working, my computer is not recognizing it... The first time i was like, ok its my fault, but this time it wasn't ... This brand should consider making more durable portables , shock resistance, accidents happen, a tiny drop and boom all your data is damaged, that is so ridiculous..

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the headache

    Posted
    DeeCee
    • My Best Buy® Elite Member

    It was working great for 11 days. I was in the middle of a major transfer of files when it started to have mounting and reading problems. At this point I had over 2TB of information on the drive that I was scrambling to figure out a way to access and retrieve. To make matters worse the return period is only 14 days. I called my local Best Buy to see if they could help retrieve the information. For a fee I was told that Geek Squad could attempt. Not cool. Then I asked if I could have extra time to see if I could get anything off the drive. They would not extend the return period. Pretty crappy considering I've been a loyal Elite member for many years. I was able to finally access most of the files, but I also wanted to try to wipe the drive. Didn't have time to do that. All in all a pretty crappy experience.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware

    Posted
    Roxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    For years, I have used Seagate drives with no issue. 3 months ago, I thought I would save some money and bought the WD drive on sale. Well, 3 months after purchase, this drive is making terrible grinding and clicking sounds. The only way to stop it was to physically unplug it from the USB. Nothing else responded. I called for customer support. The human on the line was nice, but the policies for handling this situation by the company are not acceptable to me. Thank goodness I had a second backup of my important contents, but I'm losing my system image backup and file history. I'm going back to Seagate and trashing the wasted money and WD drive. I learned a hard lesson.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad experience with this product.

    Posted
    Scooter
    • Verified PurchaserVerified Purchase

    I downloaded photos and files from my old laptop to this external drive on 1/2/18. I checked to see if I could view these files from my new laptop and everything worked fine, so i deleted the files from my old laptop. 2 days later I connected the drive to my laptop and I couldn't access the files. Brought it back to Best Buy and they diagnosed it as a problem with the connection on the drive. They suggested i contact WD which I did, but they do not retrieve data. Bottom line I had to spend money to have a company retrieve the data. Now I don't have an external hard drive and I'm out $300. Bad experience.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Growing Unhappy with WD Products

    Posted
    Kristin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is the second WD easystore drive I've purchased in the past few months. The first lasted about two months, the second lasted about two weeks. I've owned several WD products in the past, but their more recent products seem to be much less reliable – not helpful at all considering the need for an external drive in the first place. Incidentally, I'm VERY careful with my technology components. Each of these two drives were protected in hard cases, and neither drive was dropped or bumped.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Warranty Service

    Posted
    notahappycust
    • My Best Buy® Member

    I had issues with my drive not transferring data. I contacted support at WD, who after having me do some testing, said the drive was faulty and that it qualified for a new one. Then gave me the website to start the process. The fact that the support couldn't help me further other than giving me their confusing website and to top it off I have to pay to ship it to them in order to replace the faulty drive that was not my fault. Won't be buying another WD product after this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't even know

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've had other WD hard drives before. However, I bought this when it was on sale last year. I just opened it this week. Tried using it on both computers in my offices and laptops. It is unreadable from both Windows and Macs. It keeps beeping as well. I've tried online manuals and installing all sorts of drivers but cannot get this to work. I wish I could say I love it but I can't even use it to know.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2 Dead Drives

    Posted
    Sasukewuff
    • My Best Buy® Elite Plus Member

    I will be RMA'ing my second one of these drives in as many years. The first one died inside the best buy return window... And I should have taken that as a warning sign. Instead I just got a new one, and a year later it's now dead too. An utterly horrid product, DO NOT BUY THIS. It was never dropped, always sat in 1 spot to be used as an extra drive for a desktop with limited desk space. It just failed, again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Crashed! Beware

    Posted
    joelsd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have a iMac and wanted to connect it to my AirPort Extreme and use it as a WAN NAS. I also wanted it to be read by a Windows PC. So I had to reformat as FAT32. I formatted it as two 2TB portions. I successfully connected it to the AirPort Extreme. At first it seemed to work properly. However after about 1/2-1hours of use the disk crashed and crashed the iMac. I removed it from the AirPort Extreme and connected it to my computer via a USB port. I could hear the head clicking and was only able to see one of the partitions on Finder. i don't recommend this for a iMac.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Meh

    Posted
    Anon
    • My Best Buy® Elite Member

    My Seagate external stopped working so decided on this one cause it was on sale from $200, thought a good deal, got it home and worked for about 8 hours then just started clicking on the inside. Moved it to my PC to try and find out what was wrong but only said it was a defective hardware issue, will be returning it. Maybe I just got the wrong batch but will definitely find out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very unreliable hard drive

    Posted
    ITPro
    • My Best Buy® Elite Member

    the external hard drive failed in the first 2 hours of using. We already have over 700G of sensitive data transferred to this failed drive. WD customer support is not able to replace this hard drive without sending this failed disk back. With sensitive information already copied on the disk, we CANNOT send it back. -- If you want save you some trouble, please DO NOT buy this one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not sure if it's an HD or product problem

    Posted
    BuffLou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Recently this product was not being detected by my PC but it could detect my Toshiba 64GB Flash Drive.. The light goes on but doesn't flicker. I treid it on my backup PC which is newer than my main one and the easystore could not be detected. This had high reviews before I went ahead and purchased it. As of this issue I cannot recommend this product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    very bad customer support experience

    Posted
    lucatub

    i got WD 4TB and after few weeks stop working. i return under warranty with RMA. WD received the 07-14-18 and on 08-07-18 they closed the RMA as was shipped out. as today 19 of august UPS has not get the unit to ship out. i tried to contact WD which was impossible. VERY VERY BAD customer support experience and not way to communicate to them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WASTE OF TIME

    Posted
    GRAYSKULL

    First let me say that this product is EXTREMELY difficult to format. After plugging it in NOTHING went as it should. I have had several portable drives before and nothing was as FRUSTRATING as this was. Even calling WD service support didn't help. Mind that I have the newest MAC and my OS High Sierra is always updated. SAVE YOURSELF FRUSTRATION AND TIME. DO NOT BUY!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Seemed like a good drive, but stopped working

    Posted
    TomA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was excited to find a small 4TB drive for such a great price. I set it up and transferred some of my files to it. It worked great for a few days, but then my computer did not recognize it was connected. I tried it on another computer and it still was not recognized. I will be returning it to Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Spend more and get a better product

    Posted
    NCgrandpa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is not the WD drive I expected -turns out it was cheaper because its a Best Buy ONLY drive with fewer features. Can not be encrypted or locked. (Has the WD software for it leading me to believe it could when reviewed, but drive isn't capable.) Therefore suitable for file transfer only and not backup/storage of important data. Used it once, put it on the shelf, and paid more for a better product = wasted my money on this product. Zero Stars!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not A Fan

    Posted
    Buddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchase this to put all the videos of my daughter on it and plug into the TV and be able to watch it. The same brand in a 1 and 2 Gig work but this one the videos never showed up on the TV but we're loaded on the hard drive. The local geek squad couldn't help nor the 1-800 number so I returned it and went to Sams Club for a Toshiba that worked. I really think it's the easystore model that was the problem.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WD Easy Store and Passport for Mac

    Posted
    Baldangel107

    Both drives stopped working after a short period of time (4 months) and I almost lost all my data. WD Customer service is terrible, horrible, deplorable. It took a lot of time to get my money returned on a drive I returned.I bought the Easy Store drive to transfer my data to then that broke. WD products are terrible on Macs, do not purchase if you have a Mac.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I do not recommend WD products at all.

    Posted
    dmm2020

    I bought one and it lasted a whole 6 days before it started clicking. So I do not recommend Western Digital products at all. They are not durable. The slightest drop or impact can damage them. Then if you go to WD's website, you will find hundreds of complaints about them quitting with clicking sounds like mine and WD support does not seem to be responsive at all. Their website is even full of bugs.

    No, I would not recommend this to a friend