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WD - My Book 8TB External USB 3.0 Hard Drive - Black-Angle_Standard

WD - My Book 8TB External USB 3.0 Hard Drive - Black

Model: WDBBGB0080HBK-NESNSKU: 5605510

Customer rating

Rating 4.6 out of 5 stars with 848 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
errors
  • Rating: 3 out of 5 stars

    Time Machine errors out

    Posted
    Dinosoar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the space but when the Mac goes to sleep it errors out on time machine backups

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast & reliable HD

    Posted
    Guillermo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fast & reliable HD, if you are a Mac user like me, be sure to install the provided software to erase the drive. Doing it with the mac disk utility will cause a lot of errors. Over all is a great disk.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    This Drive Worries Me

    Posted
    BrianJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm using this drive, essentially as a backup drive, and I've been using it for about a week. This week, out of the blue I got a windows error that "the drive was damaged, click here to scan and repair" or something to that effect. Not what one would expect from a drive that is this new and has been used so little. I've had drives that have gone years of much heavier use that have had no such problems.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unknown/Unresolved error

    Posted
    Rickv9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased a Western digital 8TB External drive to use as "Time Machine" backup drive with my iMac computer. After only three days I received a message stating "Time Machine Failed. Could not create backup folder." . I contacted Apple support and after multiple tech support sessions, it was suggested that the internal controller in the WD drive could be the probable cause. I reformatted the drive, erased the drive, REINSTALLED Mac OS High Sierra, all with no solution to the problem. I was told to return the drive to Best Buy and exchange it for a new drive, which I did. AGAIN, after only two days, the same error message began to appear. I then contacted Western Digital, and AGAIN the tech support rep had me erase all the data on the drive and reformat it again. The Time machine backup failed again with the same error message. I was told that my support ticket would be escalated to second tier support, and that I would be contacted by phone within 24 to 48 hours. I received an eMail from WD, stating that I had not replied to an eMail regarding my support ticket, and that the ticket would be closed if I did not reply. I did NOT receive a phone call, as I was initially told, so I contacted WD technical support again. Once again, the tech told me to erase the drive and reformat it. OK ... so I did. After two more days, the drive failed to back up Time Machine. Now I am back on the phone with WD tech support. A G A I N I am told that the ticket will be forwarded to level THREE support, and that I would be receiving a phone call ( YES A PHONE CALL) within another 24 to 48 hours. It has passed the second 48 hour period, and NO PHONE call, but I did receive another eMail stating that I had not responded to an earlier eMail set to me regarding this support ticket. IF I do not heard from Western Digital by 5 PM Friday February 23rd, I will return the second drive to Best Buy, and NEVER buy another Western Digital product again. So far, Western Digital has a very poor customer service rating.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not the WD I'm used to...

    Posted
    BryStealth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Have had the unit for a month+. It works, and the auto-encryption is super, but if want your drive to there all day every day, move on! You have to pull power on this unit at least 3 times a day (full day of use), for your system to recognize it and allow you to access it properly. It will show you the contents but no go on access/delete/add until a power cycle. Then ok most times. Had to do a system check and it found errors (repaired them). I'm done.

    No, I would not recommend this to a friend