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Customer Ratings & Reviews

WD - My Cloud EX2 Ultra 12TB 2-Bay External Network Storage (NAS) - Charcoal-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 18 reviews

78%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-18 of 18 Reviews
  • Rating: 3 out of 5 stars

    Need patience to setup WD Cloud

    Posted
    Bpark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First, to be clear Best Buy's service and delivery were great. The problem I had was with the WD Cloud device. The first night I set it up it worked great and I moved files to the My Cloud to back them up. I noticed it was doing updates and so I Iet it update overnight. The next morning the drive's power light was blinking fast blue and offline so I couldn't connect. I went through all the reset options and after two days of trying to no avail, I reached out to WD for help. That's a whole different story of bad service from WD, no help at all by their "techs." After TWO weeks of trying with WD they told me to take the drive back to Best Buy even though they initially said they would initiate a return on WD's end but when I asked about my files they said they couldn't help me! In one last effort I tried to reset by unrecommended procedures of continually disconnecting the power while the unit was booting up. After about 10 minutes of repeating that process the drive finally reset and the red light came on and finally turned solid blue. Since that point the drive has worked great and been stable. I am still slightly concerned about backing up everything on the drive so I am slowly testing and transferring files. I would recommend Best Buy but WD's service was awful so I wouldn't want a friend to struggle through this process as I did.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It's a nice but slow backup raid hard Drive

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm a mac user, so setting this HD up wasn't that hard, except for that I had to watch some tutorials online since in their own web site doesn't have a clear explanation on how to use it after you're done setting it up. I use it as a mirror/raid backup HD, which means it copies exactly the same data in both discs. The problem is that it makes it very very VERY slow to back up or even save large files. You can spend 3 hours saving 60gb. easily. The good part is that it's very reliable and after it's all set up it works really good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very easy to setup and use

    Posted
    Starry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    For several years I was wanted a central cloud for my music, e-books, etc, and was reluctant to invest with an external supplier. Recently i started researching personal cloud options and selected the EX2 Ultra. I use it in RAID mode and found it surprising easy to setup and use. There are many You Tube videos that go into some detail on its setup and usage but for meet these were for presales. I have PCs (Windows 10, an iPhone 6 Plus and a couple of iPads all connected thus far with free apps.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pro-sumer NAS

    Posted
    dabofher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These work quite well, I actually have a couple of them configured in RAID1 (mirroring) to keep a local backup of a variety of files. This is an upgrade of prior versions that don't work the best in fitting in with active directory authentication. Decent price point for what you get.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's ok

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The software backs up files to you computer hard drive as well as the NAS and there is no easy way to change what drive on your computer it backs up to. The cell phone backup is kinda neat but there other ways to do that and it's expensive. I'd give it a 6.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Lots of space

    Posted
    meandkids
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is 12TB of storage, or 6Tb as Raid-1(mirror). I wanted something that gives plenty of space, and with two drives 6TB each, I can have a backup to my backup with Raid-1 setup. It also has an ethernet port to add to your network at home (NAS).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good cheap NAS

    Posted
    Maliebar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The devices has great network performance. As an added bonus it is capable to run a PLEX Server. If I could change one thing about it I would have a more powerful processor in it. But what it has does a decent job of serving up my media over the lan.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mostly good...

    Posted
    ShooterMcGavin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really like the MyCloud product but I wish there were ways to be able to resend invites to share without having to delete the user and re-add them. The product works well and is easy to work with once you are past the set-up phase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replacement product - and well worth it

    Posted
    BrianO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I needed more space for my backups and my media... SO I upgraded from my old 6BG MyCloud - to this beauty. It's sleek, fast and easy to use! Well worth the investment!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    NAS Drive solves to problem

    Posted
    RonS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    With this unit, I can now store all my music files in one place and access them from anywhere in my house plus back up everything in a RAID format. Never to lose any data ever.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    cheap case

    Posted
    RonR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    sent my 12TB back because the rubber legs came off in the first hour. When I spend over $500 I expect a solid product all around.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Noisy

    Posted
    Laoblue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This makes lots of noise. The fan is loud and the HD can be annoying. So we returned it. If you are paying 600, it should be more quite.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup

    Posted
    MediaMogul
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Plugged in, started copying my files over, no issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great compact storage unit

    Posted
    UKLH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Easy to set up. A big step forward in both interface and capacity from units sold 3 years ago

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for storage

    Posted
    ITGuyEH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Lots of storage. More than Ill ever need! Easy to use. Just plug in and use it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great nas system

    Posted
    Loiserrano
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It was very easy to set up both the system and the cloud.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Noisy

    Posted
    Oldblu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Returned it because too much noise. Look for one with a quite fan.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Whoa

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Pretty fast at accessing files, not very loud as others proclaim.

    I would recommend this to a friend