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Customer Ratings & Reviews

WD - My Cloud EX2 Ultra 4TB 2-Bay External Network Storage (NAS) - Charcoal-Front_Standard

Customer rating

Rating 4 out of 5 stars with 41 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 41 Reviews
  • Rating: 4 out of 5 stars

    Good but not perfect

    Posted
    JMLRUDD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Running on an Apple with Sierra. Over my standard AT&T wifi router the drive is somewhat fast. I can transfer about 100mb in about 30 seconds. Plug in through a gig lan connection and this thing is smoking fast, I almost couldn't believe it its so fast. So I know for basic file transfers i'll just use wifi, anything larger and i'll plug in at my desk. The bad: on my Mac and on my wife's new PC the drive won't stay connected or recognized as a net drive after a shutdown/restart. I had to assign a static IP (standard practice anyway) and then create a shortcut on my desktop to the IP address. Using this method and the drive connects just fine. The drive seems to work better with a PC but then again I like Windows file explorer over Apple's Finder and I'm an Apple Fanboy. Haven't tried the cloud service so i can't comment on that. The drive is very quiet and the fan, when it actually runs is quiet for a fan. I'm running this in Mirror mode (default setup) so I only get 2TB. Would i buy this again? anyway and I'm telling anyone who will listen and needs a net solution that this is a great drive.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Read this review carefully

    Posted
    RogerDodger
    • My Best Buy® Elite MemberElite Member

    I have an external drive that was full so I bought this one so that I can back up more data and have access on it through the app. First, its not as plug and play as they say. If you want more control over this you're going to need to call Tech support (who is very helpful btw) to help you set it up. Now to the problems. I made 3 phone calls to tech support. The drive continues to disconnect itself from the network. Also if you try to send files over the network, it will take an eternity. For example 5 gigs takes 30 min. Thats just lame! If you plug in an external drive to the my cloud and transfer directly then its fast but thats pointless. I want to be able to access and deliver files through the network. The app works great, but getting your data on the my cloud is a pain especially since it keeps disconnecting from the network. Overall, don't waste your money. Its not what you're looking for. I think if your a IT "pro" then maybe you can configure this to work the way you want it to work. But its def. not for the average user.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Problems Began Day One

    Posted
    EZ808
    • My Best Buy® Elite MemberElite Member

    The WD MyCloud EX Ultra is the easiest NAS drive I've setup and the options for accessing it are numerous. The downfall for me is that an hour after setting up the drive I got a critical notification from the unit stating the drive one volume had been degraded. After reading through a few forums regarding the drive I was able to determine that I needed to run a rebuild on it. It seemed to be running OK so I then began moving files to the drive but the more files I moved the slower they transferred. Now three days after the initial setup there was another critical notification that the fan was not working. With three issues happening in three days the drive is being returned tomorrow.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works good & easy to use

    Posted
    jbkd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this to use primarily as a backup device. I have found it to work flawlessly in this regard. Upload can be a little slow, but this applies mainly to the initial backup. Subsequent backups go rather quickly. The iOS app works well. Files can be downloaded, uploaded, & attached to messages or emails using my phone. I am able to access my data anywhere from my phone. It streams quite nicely to my TV's. My entire network is mostly wireless and all is well. The only problem I have experienced is that the drive will not stream .mov files to the TV's. I have to use a USB drive either connected to the TV or router, strange. I am quite happy with my purchase as it has made getting all of my files organized in a central location.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Network Storage Solution

    Posted
    Abstractus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installation and setup in RAID 1 was really simple with the EX2 4TB NAS. I setup a static IP for ease of use and establish a few share folders in less than ten minutes and it was ready to go. I have since migrated all of my pictures and documents to the NAS and now they're available from all of my devices. My only gripe (if I'm being picky) is that the UPS Slave feature only works if the UPS that you're using is connected to the network. In my experience, native network connectivity is usually reserved for enterprise grade UPS's and not all that common for a home or small office applications.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Superb quality

    Posted
    Ant1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This nas is great! What I like most is, that its configurable WD software. Once you've set it up right, this thing is great! You can access your files even from you phone remotely! The only downside that I find to be a flaw is that on Macs, while away, you cannot access your files as easily as other drives as you would in the Finder. It appears the only way to access is via WD software. Perhaps there is with a few adjustments in the configuration. Overall I like the drive, however I thing my next investment would be to purchase one that allows remote accessibility via the Finder.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Much better than My Cloud Personal Cloud Storage

    Posted
    willman500
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I original bought the "WD - My Cloud Mirror 4TB Personal Cloud Storage" and to me that should be taken off the shelves and have this one replace it. The other one did not have nearly enough memory/processing power for the features that were supported. So far this one is much snappier and I've had no issues. To be fair this is my first experience with personal cloud storage but it has everything I wanted supported with minimal configuration.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not user friendly and bad customer service.

    Posted
    Fly9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was looking forward to getting a NAS drive for a very long time and after a lot of research I bought the WD EX2 when it went on sale. Although, I am very tech savvy the initial EX2 Cloud setup was frustrating, so I called customer service hoping they could assist me in setting up the product, but the person on the phone was rude and wanted to remote in too my computer instead of helping understand the setup process. I have sent a compliant to WD about my experience and I have returned the product back to Bestbuy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good network storage device

    Posted
    mystery
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Product was easy to install and works as advertised. Although it can backup USB drive/memory sticks by plugging them in directly to the device, it can't backup a pc over the network. WD does have a sync application that can/will mirror all pc's that you install the sync software on, this software runs 24/7 in the background. It works well but I would still like to have a standard backup solution from the pc over the network to the storage device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Low Maintenance Backups

    Posted
    404Chia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this based on a friend's recommendation and after reading reviews. It's lived up to my expectations. My main uses for it are backing up my computers at home while also using my own personal cloud to access documents while I am away from home. It's great having peace of mind knowing my computers are being backed up and the convenience of my own cloud is great. Setup was ok, I got hung up on a few things but all in all I recommend it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    EXCELLENT BACKUP

    Posted
    celloSteel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This product is fantastic. I love that I can upload anything from my computer, phone, ipad, etc. from anywhere. Love the ability to upgrade storage, love that it saves my data on two different drives, etc. Upload speeds over wifi seem excellent, given the bad internet speeds in my area. The only downfall so far is the app - crashes all the time. Wish you could power down the drive remotely.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Large Extra Storage

    Posted
    VideoMaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this unit to suppliment some other extrenal units I have. It works well remotely when I am in the house on a tablet or another computer. I have a little trouble connecting remotely on another network because I have another unit already in My Cloud. Purchased just so I could have a larger storage space for the video work I do.Happy so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Steppped it up!

    Posted
    KashMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm coming from owning two my cloud drives, I've had then now for almost 4years, and they work great but interface and downloads were getting slow. I was looking at other alternatives but at the price this can't be beat since it includes the drives and comes ready to go out of the box with very little else required on your part.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk Drive

    Posted
    UnhappyCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Drive failed after 6 months. Replacement drive dead on arrival. 2nd replacement had one of two hard drives fail after 2 days. 3rd replacement on the way. Told getting my money back wasn't an option. Lesson learned: Don't buy WD!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for plex

    Posted
    Segate4TNetworkStorage
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a nice piece of electronics that is easy to setup and use. Many RAID modes available including JBOD (Just a bunch of drives) for the most storage space. On setup everything worked and it was easy to access from most anywhere.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible design and tech support

    Posted
    rflexible
    • My Best Buy® MemberMember

    Frequent errors that WD admits- power loss detected, firmware auto update that keeps repeating that WD says should not happen, Can’t uses surge protector, Can’t map mycloud or passport no writable surface Can’t access

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great data storage

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wish I had bought sooner! Installed at office for backups, discovered it also found it works great as a remote data server. I also can create secure folders to share with others. Great price, great buy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    its an ok product

    Posted
    gmandujano
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I did not notice any difference between the cheaper version for home that cost far less. I thought I would get better transfer speeds but if there is the difference is not noticable

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    When it works is great

    Posted
    sinproblemas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I enabled error notifications and I get many telling it is rebuilding the RAID. Meaning one HHdd keeps failing. If this continues it may have to go back.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    didn't set up properly

    Posted
    ax59
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Set it up via instructions from WD, nas just looped the registration and wouldn't let me access the drive. Returned it to store, not worth the headache for the price.

    No, I would not recommend this to a friend