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WD - My Passport 1TB External USB 3.0 Portable Hard Drive - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 8048 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Good for migration and backup

    Posted
    JimmyJamz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These devices are good for migration and backup. There are some caveats though. This device can have a password put on it, if you choose to do so and forget/lose the password then you will lose the data unless you jump through hoops and spend substantial money to get it back. On the otherside if your device is hit with a cryptovirus while this is locked it will not be able to access the drive as it shows up as a CD. So taking the good with the bad and depending on your needs these devices (Western Digital) can be fantastic or not a great fit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy the WD My Passport backup drive

    Posted
    Explorer050
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been trying for over 10 hours trying to get this drive to work. All that I have accomplished is to get the message "No backup targets found." I spent about 2 hours with WD technical support and then after 2 hours they told me that the problem was my computer. I had my computer check for problems and was told that there was nothing wrong with my computer. I went to the WD Community on the internet and I found this is common problem with this drive and WD will not fix it. I have tried everything that was on the community board and it still won't work. I am through with this WD backup drive and will never buy another one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    changeAdvocate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    4-TB capacity but unable to access half the drive. Popup message states a software upgrade required to use the drive. Drive partition is not accessible. Support website is counterintuitive. Cluttered with useless information. URLs for software downloads is like an Easter Egg hunt. Open one FAQ after another before finding the words "click here" in the middle of a paragraph. Downloaded what seen too be useful utilities but eventually determined they are of little use. Finally settled on using Windows 10 backup but still was challenged to recognize the network drive. Resorted to old tricks learned from earlier operating systems by first mapping drive then running backup. Frustrating experience. For price paid, I would not repeat a but of this device.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Worked flawlessly for backing up Dish Hopper Shows

    Posted
    mandmr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We purchased 2 of these external drives in preparation for backing up all recordings from 2 Dish Hoppers due to an equipment upgrade. There was plenty of storage to hold the amount of recordings from each Hopper. When the new equipment arrived the drives seamlessly integrated with the new Hopper and the recordings did not have to be transferred back to the Hopper to watch. One note is that the speed of these drives is not as I would have expected. Transferring data to the drive took a considerable amount of time and the drive became hot to the touch several times. Admittedly, there was a lot of data being transferred at one time but I would have expected these drives to keep up with the transfer and not get bogged down.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good For Media Storage and Playback

    Posted
    DavidW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this drive for my brother-in-law that I loaded up with my media catalog (99% full). I tested it out for about a month before I could give it to him, and I had zero issues. Playback was instant, no lag/buffering, read/write over USB 3.0 was quick (1.5 hours for 1 TB transfer over 3.0 vs. 5 hours for 1 TB transfer over 2.0). The bright red color makes it difficult to lose sight of, which is a plus if you are tossing it in a bag or are prone to losing things in plain sight. I bought the 2 year protection plan for him, but I don't think it will be necessary because the drive seems pretty solid. I also have one of these drives in black running as my external for my Xbox One. I would recommend this drive for that purpose as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    WD 1 TB drives

    Posted
    RColo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Competitively priced. Purchased two of these drives and configured in a RAID 1 set with Microsoft Storage Spaces Windows 8.1, then Windows 10. WD software does not run when configured in a Windows software RAID set. WD needs to update their software in order for their software to run when configured in a Windows RAID configuration. My career has been in disk storage hardware, software and marketing. I would have ensured that my company's disk products would have worked in RAID configurations. I would have thought that the disk drive manufacturer would have known to write their software so that it would function when their drives are configured in Windows RAID configurations.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    wanted more from WD

    Posted
    MadMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use this for backing up my home pc. It became really slow to transfer the backup. I defragged and it didn't solve the issue. I followed the instructions on WD website to format the drive and it also erased all of the preinstalled software. WD customer support was useless. They would only respond by email and give generic responses to my problem. I can drag and drop files to copy but the automatic back up is so slow. Im going to use it for an extra storage for my ps4. If that fails I will be out $60. Disappointed.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Small But Mighty

    Posted
    Autobot032
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I needed more storage for my XBox One S because you're given a criminally small amount of hard drive space to work with... And this not only fit the bill but exceeded my expectations. Now, it's not as fast as an SSD, of course, but the USB 3.0 connection is no slouch and helps keep it from being a source of torture while in use or transferring games back and forth. In case you're wondering, the drive is a 5400 RPM. Incredibly small, fits perfectly in your pocket and the USB cable is just long enough to work with without it getting in your way. I bought it on sale and for the price I paid, I highly recommend it if you're running out of space on your XBox or PS4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple, basic

    Posted
    Madman11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For myself, the question was to get the WD or the Seagate brand. Both are similarly priced. I got the WD b/c I had one before. It works just fine. I like the password protect, simple design, color options (even tho I got black). The only thing I would consider is kinda technical. I think the WD brand doesnt have a SATA board, or its built in, or something, whereas the Seagate may have the removable SATA board. I dropped and broke my 10 year old WD passport and when I tried to learn how to salvage the data, I couldn't b/c either I'm not smart enough or b/c there is no removable SATA board. Hopefully the newer model is more resistant to drops. So, overall, I like the WD Passport, JUST DON'T DROP IT!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Won’t have to buy a flash drive for a LONG time

    Posted
    Georgia78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This “My Passport 1TB external hard drive (a.k.a.- flash drive)” is DEFINITELY money well spent!!! The storage on my laptop, as well as my iPhone was almost maxed out. Since I wasn’t proactive about organizing, naming, saving, etc... in the beginning with all of my pictures, what started out as iCloud being a great backup tool (6 years ago) turned into thousands of pictures years later and a huge and very time consuming mess!!! This flash drive holds around 300,000 pictures, so not only is it nice to store ALL of my existing pictures onto ONE flash drive, but I’ll also be able to store future pics (around 295,000 MORE) onto the same flash drive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Drive but TERRIBLE software

    Posted
    Trooper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This WD Passport USB drive is small and easily portable. No problems with using it on my Windows 10 PC. HOWEVER, if you are buying it to backup your system, look elsewhere for the software. The WD software included with the drive is literally PATHETIC. I got it installed but I could not get it to run a backup, whether manually or by schedule. In searching for a solution, I found many others have the same problem. So, if you are just copying your files and pasting to the drive to have a backup, NO problems. IF you want software to do it for you, look elsewhere for a 3rd party software or use the Windows backups available.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good external hard drive

    Posted
    Blair
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The only complaint I have about this purchase is the relative lack of documentation that came with it. It "looked like" a plug-and-play device - and it is - but when I plugged it into my laptop that wasn't obvious from the onscreen instructions. So I had to call the Geek Squad to confirm. Other than that, I am very happy. Its 1T capacity is all I will ever need, and the price is quite reasonable. Very easy to set up and use. I especially like that it runs in the background without disturbing or slowing what I may be doing, so I set my backups for noon daily. That way I don't have to keep my laptop on during off hours.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great affordable external hard drive

    Posted
    phishgod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've been paying a monthly fee for document storage on Drop Box. which was bvery pragmatic for sharing big files while i was still working. Now that I've retired, I wanted to keep my files but no longer need massive file exchanges with colleagues, so i ducked into Best Buy one night, got a recommendation for this baby from a Blue Shirt, & I was in & out in under 30 minutes for under 60 bucks. No monthly fees for my fixed income retired life anymore! This works like a charm & I still have lots of space for storing megafiles from my home PC.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exellent Product

    Posted
    OurFamily5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had to purchase this item after our computer was infected with a virus. After all was said and done, we managed to download all music, pictures, and videos from two phones and a computer and still have not used even 1/6th of the space within this hard drive. Its an amazing product for the price, (about $65) and very easy to use. Its sturdy and heavy, not cheaply made from the look and feel of it. Its compact enough that it fits into a small corner of an office drawer. The customer service at best buy was also excellent with helping me to make a decision, and overall I'm 100% satisfied with my whole experience!! Will definately reccomend to friends and family!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Backup Program Did Not Work

    Posted
    WillE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased the WD Passport since it was advertised compatible with Windows 10. Well it either was not compatible with Windows 10 or the backup software did not work. I tried several times to get it working to no avail. I uninstalled and reinstalled the latest online program and it still did not backup with scheduled backup and it only worked twice with the backup now command after numerous attempts. My two attempts to get help from WD Support were totally disregarded as I have not received any answer after two weeks. I believe I have gotten it to work using the built in Windows Backup but I am not holding my breath that this will work in the future.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Back up for camcorder and other devices

    Posted
    Notahightecky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For our trips in recent years I use a camcorder to record our trips, flights and tours. In past years I have made DVD's of our travels but the DVD recorder stopped working earlier this year. The sales rep. in Best Buy said this device would serve as replacing the recorder. I guess it does but I have been shown several times how to use it and to this day I am not able to get it to work. Somehow I cannot figure out how to get the recordings onto the Passport device. Still working on how to get it to work. It does not seem anywhere nearly as easy as the DVD recorder. DVD recorders are hard to find and certainly are my preferred method.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Greate little backup drive.

    Posted
    Russ88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought to backup a failing laptop drive but partitioned it to work with two computers. Old laptop had only a USB 2.0 port but drive worked fine (but slow as expected) even using the USB 3 cable supplied. I have not had the opportunity to try the backup software supplied with the drive yet. I would suggest anyone planning to partition the drive as I did, become more familiar with that procedure so as not to compromise the integrity of the software provided. I do not leave my drive connected all the time but I still get update messages on bootup. That is somewhat annoying and I have not figured out how to over ride that option.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Holds a lot of pictures

    Posted
    Sarita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I took my computer in to geek squad I had a ton of pictures on it that I couldn’t access. It was all my kids baby photos, pictures from when I met my husband priceless memories to me. I asked them to get the pictures off and put them onto a storage device I thought they would either have to use a few or that it would be very expensive for one that would fit them all. Nope they were able to do it and the hard drive was only $50 I highly recommend it and the geek squad specifically Fernando in Oceanside as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    For XBox One S

    Posted
    Breezy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this for my XBox and nothing could have been easier to configure/format. Using this drive is seemless and allows me to download a lot of games and simply play off the drive. I can’t really tell any difference from playing off the internal hard drive vice the passport. I keep it plugged in via the included USB. It’s 1TB is double the 500 GB internal drive on the XBox. If I downloaded every game available for free I could fill up this drive but haven’t come close by downloading just the games that I want to play the most.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Cannot rate it fairly

    Posted
    Noblahblah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I cannot rate this fairly, as it did not work for the intended purpose. This is probably user-error, but i got this storage device to transfer and store data (home videos, movies, etc) from an apple laptop to this. This stated it was adaptable and would permit this. It seemed to require an additional step for this to made possible, but it never worked. I suppose its a straight-forward transfer and storage on pc computers, but not so much for apple.

    No, I would not recommend this to a friend