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Customer Ratings & Reviews

WD - My Passport 1TB External USB 3.0 Portable Hard Drive - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 7964 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
errors
  • Rating: 4 out of 5 stars

    WD Passport makes a good fit

    Posted
    JoelfromCarsonCity
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While I like the WD Passport for its slender build and high-capacity (1TB in my case), I have found it to have issues at times with the Windows 10 platform, receiving error messages on several occasions that the Passport had needed to be scanned and fixed. Considering that I have had more experience with Windows-based problems since 1997, I'll try to give Western Digital the benefit of a doubt and look further into any communications glitches between it and Windows 10.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worked Well

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worked for storing. There was issues deleting files off of it, but that could be user error.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of Garbage

    Posted
    NicholasB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This drive had a catastrophic error within two months of buying it and suffered from stiction and I don't know if I'm going to lose all the data on what was supposed to be a backup drive! Worst purchase ever.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Portable drive

    Posted
    DoubleH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Does what it's supposed to, four stars because the first one started given errors after just three weeks. Second one working fine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not work with Windows 7 back up

    Posted
    NonProfitNancy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I may need to return or reformat this as it did not work with my Windows 7 laptop for back up. I kept getting error messages that it could not complete. When I tried the software that it came with -- same thing. Must have bought a dud.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Backup

    Posted
    JAS2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This works a bit differently than on my Windows computer. I have one there that has been a lifesaver with multi-crashing computer I had. This one runs continually backing up rather than on a schedule. I believe that is my own operator error, but I don't feel like messing with setting up again. Their customer service is good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great external for game systems

    Posted
    TheWizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I gave it a four instead of five stars cause it should come with a split y power cable in order to work with devices like the ps4, and other low powered ports. Sometimes it makes a clicking noise and then throws an error. Just reboot and usually everything is good, but I'll be buying a y split power cable for USB 3.0 so prevent data loss on my games. Other than that load times are great, and I have no complaints. Also great price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Somewhat confused

    Posted
    jacrgram
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When my old computer was dying it was recommended that I look into this "Passport" for large backup, rather than use multiple ("thumb") flash drives. So, when I was at the store to look at a new computer, I did purchase this. One of the selling points for me was that the storage is equal to that of the computer, so there would definitely be enough space to hold all necessary going forward. I'd never used one and found it far more confusing than a flash drive. It gave directions to register, download a program, and set up scheduled download times. This took quite some time. I then wasn't sure I was properly giving instructions to back up the folders I needed to hold for transfer to new computer. I had to leave it run for hours; and when I re-checked it seemed to be done. It cited the amount of space used, but no indication that all my transfers had been successful. I didn't like the "lack of communication." This is often the case today when someone does not have previous familiarity with task at hand. An online instruction guide was available, but having to go back and forth, scrolling to the correct page for instructions then returning to processing screen was very tiresome and confusing. Not feeling at all secure, I decided to do some transfers to my regular flash drives as well, but I ran out of time, as my installation was scheduled to begin. After I transferred everything from the Passport to the new computer, I found that some important folders had NOT transferred. I don't know why -- very possibly my own error, since I didn't understand what I was doing. Fortunately, I'd kept my not-quite-dead old computer handy, hooked that back up, and did another transfer to flash drives, and successfully downloaded the missing files....well, most of them: for some reason Dropbox wouldn't transfer and I had to put it onto my desktop instead. With all the confusion, I probably wouldn't know how to succeed any better a second time. Good and bad at same time, I was later told that I hadn't needed to go through the registration and other steps I took, that they can just be done without all that. How can one know that without instructions to the effect? At present, after receiving help, it is continuously on and plugged in, and it is supposedly downloading info daily when computer is not in use. I hope this is true! Again, someone who already had familiarity with such a device might happily attach it and see successes. I'm not in that position. And I don't know how to test to see if the daily backup is taking place. So, for those in similar positions to me in terms of experience, I'd say this might be a good device, but get good instructions prior to purchasing and depending on it. For those more savvy, perhaps it is a good buy without caveats. Including my sharing of all concerns and the ensuing recommendations, I'll state that I'd recommend this in hopes someone else can feel better prepared for success. But for those in my position, I might not actually recommend it.

    I would recommend this to a friend