Main Content

Customer Ratings & Reviews

WD - My Passport 1TB External USB 3.0 Portable Hard Drive - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 8050 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 6,320 Reviews
  • Rating: 5 out of 5 stars

    REAL GOOD So Far, But Only Limited Use

    Posted
    SpockCO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have to state at the outset of this review that I was REAL HESITANT to choose this particular Western Digital - My Passport portable drive to serve as my "backup only" drive for my brand new Windows 10 laptop computer: my PRIMARY computer. ... At the time I purchased this drive, October 12, 2016, there were still NO reviews for these drives posted on Best Buy's site. These "new" style My Passport drives had only been available for a couple of (maybe 5 or 6) weeks. I was "buoyed" by the fact that the Western Digital My Passport series of portable drives have been around for MANY years now and have garnered a superior reputation for their overall reliability. I was also supported in my final purchase decision by the fact that ALL of my "desktop" hard drives are Western Digital My Book/My Book Essential hard drives (numbering six now, ages 1 to 10 years). I KNOW Western Digital IS committed to manufacturing really reliable hard disk drives, AND they support what they sell: I have personal experience that says so! In regard to this particular Western Digital - My Passport 1TB External USB 3.0 Portable Hard Drive, my current experience is limited to less than 8 hours (more or less) of actual use. ... I took this drive out its box and removed it from its "scratch guard" sticky wrapper just long enough to perform 2 backup tasks on my brand new (fully set-up and "loaded") Windows 10 laptop computer. NOTE: At the time I performed these backup tasks, my computer's internal hard drive was loaded with OVER 300 gigabytes of "stuff" so the backup tasks were both well over 2 hours. --> The drive worked just fine, NO glitches or hiccups whatsoever, and that's about all I can say, because as soon as I was "backed up" I re-wrapped my new drive and put it back in its box for long-term storage. I can say that I really appreciate that these drives are available in several different case colors so they can be separated/segregated for several different devices (users) and different storage purposes. I picked red on purpose so that I will always know that the red drive is the most critical drive I have (backup ONLY), because it is storing thousands and thousands of media and document files that I have been collecting/creating for more than 20 years now. The colored cases are just so much more distinctive than ALL the other portable drives I own that are only either, black or silver; it gets REALLY confusing after you have more than a half dozen of each attached to five different computers in your household. I can also say that I AM (now) a HUGE FAN of USB 3.0 data transfer speeds!!! My 300 plus gigabyte backups used to take 6 to 7 hours each with only USB 2.0 available. USB 3.0 is such a refreshing change of pace (literally) compared to the old USB 2.0 standard.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use, Great for freeing up space

    Posted
    Aimallis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We purchased this external hard drive for my mom. She has an issue with taking 10's of 1000's of photo's and then uploading them to her lab top. After time, the lap top started run slower and slower and was way less efficient then what it should be. We had talked to her about purchasing a hard drive to help allow her computer to run at a better speed, but fear of the unknown made her decline every time. Recently, while trying to work on her computer, she was having such a difficult time, she decided to give up and go out computer shopping. After much convincing, she finally allowed us to purchase one as a gift. For the price, we couldn't ask for more, She was scared of losing what she already had, or being so computer illiterate that it would be more of a hassle then help. She was able to easily plug the hard drive in and navigate rather quickly. The size works extremely well for her. Having the 1TB for a million pictures is highly recommended! The size of the device it's self is palm size, and does not require much space. The item was fairly simple, light weight and over all works for the purpose she needed. I highly recommended this device for anyone that loves pictures, never erases them and can't figure out why the speed and quality of their computer is junk, Defiantly a 5 star item for the fact that it not only functions well, if not better then expected.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly what I needed

    Posted
    pwm07
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I needed to make a system image of my Windows 10 operating system. I read different reviews of external hard drives and ended up purchasing this WD My Passport 1TB External USB 3.0 Portable Hard Drive in blue. I never made a system image before and there were no instructions with the hard drive in the box, although there was WD contact information on a sheet in the box if one needed to contact them for help. I went on line to "How To Revive Your Windows 10 Installation With System Image Recovery" by techrepublic and they had a detailed procedure with pictures explaining how to create a system image in Windows 10 to an external hard drive and then how to recover a system image from an external hard drive to an internal hard drive through the built in Windows 10 software. I used their information to create a system image and then transfer that system image to an internal hard drive. This WD 1TB external hard drive worked great. I had no issues at all with creating the system image and then taking the system image from the external hard drive and importing it to an internal hard drive. I am very happy with the performance of this WD 1TB external hard drive. I didn't know for sure if the system image would clone the hard drive exactly; that is bring over all my favorites, my programs, my E-mails, and data. I can now tell you that the system image is an exact copy of the hard drive. Nothing is left behind. This WD 1TB external hard drive and Windows 10 work great together.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    WD - My Passport 1TB External USB 3.0 Portable Har

    Posted
    whl2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This model is the latest generation of the many My Passport drives I've owned or purchased for clients. They have proven reliable and good performers. They have incrementally improved with each new generation. This model features a new case design which most notably replaced the rounded corners with sharp 90 degree ones. Otherwise it should have little effect on use. BOTTOM LINE (for the impatient): The new model is a little bit faster than last year's and includes the 4TB model added to the previous generation My Passport Ultra early in 2016. This model (I got the 4TB size) is just noticeably faster than the 2015 model on sequential reads and but especially writes using Crystal DiskMark. This My Passport has a new design that replaces rounded corners with pointy ones and adds some odd (to me) styling to the case. The new case shows fingerprints and scratches much more than the old. It's a purely aesthetic change. Other than outward appearance it's functionally almost identical to the 2016 My Passport Ultra model. If these differences are not important for you or you prefer the old model's aesthetics, you may want to get last year's My Passport Ultra or this depending on which is least expensive at the time. You'll have an excellent drive in either case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All your memory problems instantly solved

    Posted
    CutenBored
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My HP All-In-One is 6 years old at least but it's still a good computer, and perfect for an 11 and 13 year old who still haven't quite grasped how much money all this tech that they've known all their lives actually requires. The computer had a fierce virus but the milliions of files on the computer from 6+ years of use were just too much to search each and every file. The Geek recommended the external drive and we got it. Everything stays in there and we only bring over what we need everything else... All those old files, with the exception of the pictures maybe will likely never be seen or heard from again. The computer runs as fast as the day we got it. Amazing!! I'm computer illiterate but I know this is a solid item to have as you can save everything on an external drive then the small or large amount of memory on your computer stays intact and your computer doesn't drag. <3

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect External HD to back up 2013 iMac

    Posted
    Junior
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The big benefit for this hard drive is the USB 3.0 speed, this drive backed up my 2013 iMac in 45 minutes. MUCH faster than a Western Digital USB 2.0 external I have - the time capsule back up in this took well over 2 hours. Also moving large videos, photos to this drive is super fast. But keep in mind, this model is made for Windows/PC, you will need to go into Mac Disk Utility to format it first, very simple. Hook the drive up via USB, go to Disk Utility, "Erase" make sire you format it to Mac Journaled. The process takes no more than 7-10 seconds. Once that is done, this is now a Mac formatted drive. Apple iMac Time Capsule can now be use. This also comes with a free one year trial of WD Cloud service. Nice little perk.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product

    Posted
    ernestt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When my old 14 year old desk top computer was essentially full of data, I needed to back up the files, documents, and photos on to an external disk drive. I got the 1 T passport external disk drive. It was very good if you knew what to do. I thought that I could use my wife's laptop with Vista OS. Big mistake! All that was displayed was I needed to get a program to display DATA. My two daughters had Windows 7 and Windows 10 on their laptops. I decided to use Windows 10 and the files opened up beautifully. I couldn't find any e mails that I thought the Geek Squad had transferred to the external drive. I had to return back and found out that there was some glitches that needed to be over come such as converting my free e mail program to a paid program to be able to down load the files to the hard drive then transferred to the external drive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ample Storage, Easy to Use

    Posted
    Aura
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this external hard drive because I was transferring all my information (documents, photos, scans ...) from an old PC to a new Desktop computer. I needed a safe and secure storage unit to house all of this information as I did not want to transfer them onto the new computer. It was easy to transfer all items from the PC to the external hard drive; Western Digital has a fantastic security system that you customize to your needs. I have since connected the hard drive to the new desktop computer and again found it easy to access my information as needed. I feel confident having my personal information stored offline knowing it is safe from viruses and allows more space on the new computer. An excellent value for the price. I would recommend this device to friends and family.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup, Fast transfer, plug-and-play

    Posted
    DMM418
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been nothing but pleased with this external hard drive. As the years have passed, my fiancee has taken more and more photos that seem to end up on my gaming computer. Well finally the hard drive filled and I needed to add something external, that way photos/videos could easily be transferred or viewed on another computer. Picked this hard drive up and it couldn't have been more simple. Didn't need to install the software as the computer auto-recognizes the hard drive and it was really a simple drag and drop. Transferred roughly 300GB of photos/videos in about a hour and twenty minutes. Not bad at all and it retrieves the files as fast as I want them. I will also note that this is compatible with XBOX One as an external hard drive. The price point for 1TB is on par with every other place selling this (even Amazon) so really no complaints.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great drive for storage and backup solution

    Posted
    KC2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this drive as a backup solution for all of the laptops in our home. This drive works perfectly for that. After plugging it in directly to our WiFi cable modem router via the USB port, I configured the drive for backups over our wireless network using the router's built-in backup/restore application. This drive is now backing up all of our laptops automatically directly over our home network. This drive includes its own backup/restore application and utilities, but I chose to use the router's backup/restore application instead (my preference, that's all).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good For Media Storage and Playback

    Posted
    DavidW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this drive for my brother-in-law that I loaded up with my media catalog (99% full). I tested it out for about a month before I could give it to him, and I had zero issues. Playback was instant, no lag/buffering, read/write over USB 3.0 was quick (1.5 hours for 1 TB transfer over 3.0 vs. 5 hours for 1 TB transfer over 2.0). The bright red color makes it difficult to lose sight of, which is a plus if you are tossing it in a bag or are prone to losing things in plain sight. I bought the 2 year protection plan for him, but I don't think it will be necessary because the drive seems pretty solid. I also have one of these drives in black running as my external for my Xbox One. I would recommend this drive for that purpose as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small But Mighty

    Posted
    Autobot032
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I needed more storage for my XBox One S because you're given a criminally small amount of hard drive space to work with... And this not only fit the bill but exceeded my expectations. Now, it's not as fast as an SSD, of course, but the USB 3.0 connection is no slouch and helps keep it from being a source of torture while in use or transferring games back and forth. In case you're wondering, the drive is a 5400 RPM. Incredibly small, fits perfectly in your pocket and the USB cable is just long enough to work with without it getting in your way. I bought it on sale and for the price I paid, I highly recommend it if you're running out of space on your XBox or PS4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple, basic

    Posted
    Madman11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For myself, the question was to get the WD or the Seagate brand. Both are similarly priced. I got the WD b/c I had one before. It works just fine. I like the password protect, simple design, color options (even tho I got black). The only thing I would consider is kinda technical. I think the WD brand doesnt have a SATA board, or its built in, or something, whereas the Seagate may have the removable SATA board. I dropped and broke my 10 year old WD passport and when I tried to learn how to salvage the data, I couldn't b/c either I'm not smart enough or b/c there is no removable SATA board. Hopefully the newer model is more resistant to drops. So, overall, I like the WD Passport, JUST DON'T DROP IT!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Won’t have to buy a flash drive for a LONG time

    Posted
    Georgia78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This “My Passport 1TB external hard drive (a.k.a.- flash drive)” is DEFINITELY money well spent!!! The storage on my laptop, as well as my iPhone was almost maxed out. Since I wasn’t proactive about organizing, naming, saving, etc... in the beginning with all of my pictures, what started out as iCloud being a great backup tool (6 years ago) turned into thousands of pictures years later and a huge and very time consuming mess!!! This flash drive holds around 300,000 pictures, so not only is it nice to store ALL of my existing pictures onto ONE flash drive, but I’ll also be able to store future pics (around 295,000 MORE) onto the same flash drive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great affordable external hard drive

    Posted
    phishgod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've been paying a monthly fee for document storage on Drop Box. which was bvery pragmatic for sharing big files while i was still working. Now that I've retired, I wanted to keep my files but no longer need massive file exchanges with colleagues, so i ducked into Best Buy one night, got a recommendation for this baby from a Blue Shirt, & I was in & out in under 30 minutes for under 60 bucks. No monthly fees for my fixed income retired life anymore! This works like a charm & I still have lots of space for storing megafiles from my home PC.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exellent Product

    Posted
    OurFamily5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had to purchase this item after our computer was infected with a virus. After all was said and done, we managed to download all music, pictures, and videos from two phones and a computer and still have not used even 1/6th of the space within this hard drive. Its an amazing product for the price, (about $65) and very easy to use. Its sturdy and heavy, not cheaply made from the look and feel of it. Its compact enough that it fits into a small corner of an office drawer. The customer service at best buy was also excellent with helping me to make a decision, and overall I'm 100% satisfied with my whole experience!! Will definately reccomend to friends and family!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Back up for camcorder and other devices

    Posted
    Notahightecky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For our trips in recent years I use a camcorder to record our trips, flights and tours. In past years I have made DVD's of our travels but the DVD recorder stopped working earlier this year. The sales rep. in Best Buy said this device would serve as replacing the recorder. I guess it does but I have been shown several times how to use it and to this day I am not able to get it to work. Somehow I cannot figure out how to get the recordings onto the Passport device. Still working on how to get it to work. It does not seem anywhere nearly as easy as the DVD recorder. DVD recorders are hard to find and certainly are my preferred method.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Holds a lot of pictures

    Posted
    Sarita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I took my computer in to geek squad I had a ton of pictures on it that I couldn’t access. It was all my kids baby photos, pictures from when I met my husband priceless memories to me. I asked them to get the pictures off and put them onto a storage device I thought they would either have to use a few or that it would be very expensive for one that would fit them all. Nope they were able to do it and the hard drive was only $50 I highly recommend it and the geek squad specifically Fernando in Oceanside as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    For XBox One S

    Posted
    Breezy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this for my XBox and nothing could have been easier to configure/format. Using this drive is seemless and allows me to download a lot of games and simply play off the drive. I can’t really tell any difference from playing off the internal hard drive vice the passport. I keep it plugged in via the included USB. It’s 1TB is double the 500 GB internal drive on the XBox. If I downloaded every game available for free I could fill up this drive but haven’t come close by downloading just the games that I want to play the most.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast portable hard drive

    Posted
    TheConsultant
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This portable notebook 2.5” hard drive is way faster on USB3.0 than I ever expected. The drive’s sustained transfer speed sometimes is faster than my USB3.0 flash drive. I have observed the drive’s read/write speed depends upon the host computer’s bus speed. On faster computer USB3.0 busses Windows claims this drive is moving 150MB/sec. That would be fast compared to USB2.0 standards but average file sizes have ballooned in recent history so that tempers the speed boost.

    I would recommend this to a friend