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Customer Ratings & Reviews

WD - My Passport 1TB External USB 3.0 Portable Hard Drive - Yellow-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 8249 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 52 Reviews
  • Rating: 2 out of 5 stars

    Not Plug and Play

    Posted
    crescentmotor

    The WD My Passport is marketed as a plug and play product (no instructions provided and supposedly unnecessary) but it falls short in that regard. Anyone not computer savvy is likely to struggle with this product. The WD Discovery software did not recognize the My Passport drive. That resulted in time consuming phone calls to WD support (case 13086296) to learn (from someone that was extremely hard to understand with a foreign accent) that downloading multiple individual software programs directly from WD would be necessary. In addition the WD Discovery software will not eject the drive. I use Windows 7 Home Premium and Safely Remove Hardware also will not eject the drive. I have followed all potential solutions offered by WD's website and other potential solutions available on the internet and nothing works except for a hard shutdown of my computer. All my other drives eject properly from the same USB 3.0 port. This is a known problem with WD drives that has existed for many years with no remedy by WD. Finally, My Passport is very slow and took almost eight hours to upload 473 GB of data, which is slow for USB 3.0 standards. In summary, My Passport leaves a lot to be desired and I am trying to decide on whether or not to return for a refund. As a side observation, the number of high reviews on the Best Buy site is quite amazing to me and is quite different from the ones found on Amazon for this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    wanted more from WD

    Posted
    MadMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use this for backing up my home pc. It became really slow to transfer the backup. I defragged and it didn't solve the issue. I followed the instructions on WD website to format the drive and it also erased all of the preinstalled software. WD customer support was useless. They would only respond by email and give generic responses to my problem. I can drag and drop files to copy but the automatic back up is so slow. Im going to use it for an extra storage for my ps4. If that fails I will be out $60. Disappointed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Cannot rate it fairly

    Posted
    Noblahblah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I cannot rate this fairly, as it did not work for the intended purpose. This is probably user-error, but i got this storage device to transfer and store data (home videos, movies, etc) from an apple laptop to this. This stated it was adaptable and would permit this. It seemed to require an additional step for this to made possible, but it never worked. I suppose its a straight-forward transfer and storage on pc computers, but not so much for apple.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    CPATechNovice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought to replace an old Seagate portable drive that was getting noisy. Drive works OK; however, backup software supplied with drive is very poor. Slow, fails to back up all files, scheduling never seems to work as intended. Had a HD failure a few years ago and the old Seagate saved the day- don't have same degree of confidence in the WD backup tools so we have started using Windows Backup to handle this. Expected more from a company that has been around as long as WD.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works ok after a fashion

    Posted
    Outside
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have 3 of the older ultra drives, bought this one because the others worked well and were easy to use. Not so with this one. Programming has been "updated" to something unlike the older one that worked well. It is not like the ultra model. I had to copy-paste and drag- drop to transfer files, it backed up the files fine, but would not recognize them for the new machine. Too bad, I will not but this model again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not easily accessible

    Posted
    Jay333
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was at Costa Mesa BB, appointment with Geek Squad re: recovering data on desktop. Suggestion was made to add the portable hard drive. I've not been able to access the data on the hard drive. It would almost seem useless but it also may be I was misdirected or not understanding of accessibility. JoeB

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I wouldn't buy this again

    Posted
    Ibgoofinoff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This seemed like it would be a great item to have. It was easy to hook up but if you need to replace your hard drive I wouldn't get this product. It doesn't seem to keep any of the recent back ups. The only one that's on here is the original back up from over a month ago, but I can see that it backs up every day. So something isn't right. I'm going to have to get with the mfg to find out what is going on.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not A Plugin and Backup

    Posted
    Sheri
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Full disclosure, I don’t read instructions, however, I didn’t see any that would have made using this drive any easier. I’m still not sure how I finally got it to work, but eventually I did. Now I just hope if I ever need to use it to restore a drive that I can figure that out too. I’ve been using computers since 1983.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Difficult to use

    Posted
    Ange
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I find this drive very difficult to use as it is not clear in the software exactly how to get the backup to work... also it is quite cumbersome to try to find the files that are created by the backup, you have to click through folder after folder after folder after folder to get to the actual files.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    not happy

    Posted
    pitzel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    unhappy with a back-up item that doesn't allow me to plug it in and then walk me thru the back-up process. I found it difficult to use and don't want to have to watch a tutorial to be able to perform a simple process. would have returned the item if there was an easier to use item available.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Oversell

    Posted
    Webroot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the color however I went in for a repair and tech told me I needed for files although I felt like I didnt. He upsold me needlessly as if the computer repair wasnt expensive enough. Gave to my son so he could use for school. He said it works well.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No help with how this device works

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I went online to see how this device works. Everything is written in a strange geek language. I have used data backup devices before without any difficulties. I'll be heading to BestBuy in the new year to see how this device works. Hope it is simple.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Alright if you have to have it.

    Posted
    Grandmagrad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Compared to the other ones, this is bulkier, harder to fit in my laptop, and just plain ugly! The previous design was a lot friendlier for small hands, no hard edges, and fit in my laptop bag with no problem. I don't like this and will not buy another.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice divise

    Posted
    Crawfaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    There were no explicit instructions of how to work the devise. I have had the passport for a few months and I am still not sure of how to properly use the devise effectively.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not user friendly

    Posted
    Piedpiper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Product lacks instructions and is not user friendly. Had a difficult time getting it to copy files and could not get it to download copied files onto new laptop.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice while it worked

    Posted
    Justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This drive was pretty good when I got it. Data transfer was fast and the included USB cable seems to be high quality. However, the drive failed after two months of home use.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Will need to exchange for a different one

    Posted
    MissKitty2
    • Verified PurchaserVerified Purchase

    Well, the info boxes that popped up said that the application requires an OSX10.8 or later. Mine is an OSX10.6.8. So I'll need to find out which one to exchange it for. Any advice would be good.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Difficult to Use

    Posted
    Rockinrich22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've set up this drive to backup my computer, but despite reading the manual and looking things up online, I can't locate the hard drive backup. Caling tech support was of little value.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Difficult to use

    Posted
    Morgan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I returned this after tampering for over 2 hours. Bought a different brand one and was able to use it with my MacBook within minutes

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    My Passport did not do what it was suppose to do

    Posted
    buck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I attempted to backup my pictures from my old computer to my new computer I had all different kinds of pictures that are now on my new computer.

    No, I would not recommend this to a friend