Customer Ratings & Reviews

Great for docs but not so good for videos and pics

When I talked to a BestBuy sales person, they said this device it was an SSD hard drive that will be fast and silent. The 1st one was defective and exchanged it for a different one and the 2nd device well it's incredibly noisy when it's being used.

About 60 days working well, between there has few errors but it was ok....later on....unable to read and load files...I haven't dropped it ever...there has keep error message can not loading it...or literally freeze...I tried to go to drive manage and revolume and format...you know frustrated part is it cannot quick format...just throw away.

The external back-up drive never worked. I tried several times to connect it to my laptop. I thought I must be doing something wrong. When I brought it back to the Geek Squad at Best Buy, I was told the unit was ineffective (didn’t work), and that it was past time for Best Buy to replace it with one that works. Tough beans. An unhappy experience.

I would’ve given this zero stars if I could. The hard drive died on me two days after I bought it. I returned the Best Buy for a refund.

TRASHHH!! The struggle you have to go through with this Hd is unreal. I am a digital nerd, I have to repair this thing too many times. Continues to unmount from my mac or windows systems, swapped cords; not the cords. One time, I lost all files on it. Throwing this in the trash!

This is my second drive back to back I've purchased and failed, these Passport drives are awful and I do not recommend unless you want to give free money. Second WD drive to fail within months of purchase. These drives are horrible

This drive started making a 'click' sound when I was copying over some files. My transfer failed and so did the drive. I usually only buy Samsung SSDs since I had such poor luck with WD for years in my laptops and video backup drives. Thought I would give them another chance Looks like nothing has changed

This item did not come with an instructions on how to use. Very frustrating.

I purchased this from Best Buy and have tried many times to install product and to no avail. On 10/30/2020, Geek Squad attempted to install three different times on this date and were not successful saying it is defected. I am very sorry that I spent money on this product and it is not performing as should be.

I had bought 2 they both broke withing 5 months. i do not recomend these.

No I have to return it. Very unfortunate. But it just stopped working after a week.

Lasted less than six months of very light usage as an external storage device for an Xbox One, failing and taking 1 TB of stored games with it. Drive is now largely unmountable with a tell-tale clicking noise. On the rare occasions it does mount, the console reports all games stored on it are corrupt.

This stupid thing keep bugging out I should have went to GameStop

I own other styles but this one stopped working after a few months.

Stopped recognizing and would only show “fatal error “ when trying to troubleshoot. Lasted about 2 weeks. I kept meaning to return but so busy at work kept forgetting. So now I own a red paper weight I’d be willing to sell you cheap.

This item is defective it stops working 20 days after I bought it, I’ve called customer service to see if I can get it exchange they have told me it’s out 5 days of the exchange date so I’m left with a broken external hard drive. I’m sure that’s my last time buying stuff from them.

Couldn't get through the setup. WD website locked out the device and provided no method to reset. Had to return item for credit and buy another vendor's solution.

When I connected this to my Mac computer there was a "grinding" noise coming from it. Never heard that one before. After formatting it for my Mac it would not mount on my computer. Returned this dud for a replacement. The replacement is not making sounds and is functioning fine for one day at least!

I have had this for less than a month and it already needs to be replaced. This item went bad on me 4 days after the 15 day return policy. Do not purchase If you plan to use this longer than a month.