Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,150 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item. Purchased a year ago and Still using. Do recommend

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    This is the best hard drive I have purchased

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with this drive. I have two computers and the cable that comes with the drive lets me use it on both. The cable supports USB-C but comes with an adapter to use the older usb connection. So I can easily use this to backup, share files between the two computers I couldn't be happier

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    SO MUCH STORAGE!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG so compact and I can store so much stuff on this device

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable and Easy to Use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues at all with this. I’m using it as a hard drive extension for Xbox One X games and content. It runs a little faster than the on-board hard drive, so that’s nice. Setup is super easy and fast. I have both WD and Seagate products like this for my office as well. Have not had a single issue with any (knock on wood).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the better external hard drives I have bought in years. A lot others have failed to hold up to the requirements needed but this has surpassed that by far

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saved my files!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was on its last legs and this drive allowed me to save everything that I've been working on for the last 9 years of using my computer. It worked flawlessly and transferred everything from my old Windows 7 computer to my replacement in just a few hours. My old computer died the very next day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great hard drive

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive. It's super sleek and compact - Very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great storage HD at a great price.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really fast way to save your files this WD Ultra USB-C Hard Drive really makes the transfers fast no long waiting. It's build quality is really good the cord is heavy duty.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Phoenix Rapture

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an exceptional product that came along, and I needed time when my mainframe hard drive crashed, and I needed a storage unit which has now become my primary external hard drive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    External drive

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine but if you need to be on the go this is not best option since connecting and disconnecting it creates issues with the drive.

    I would recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello, Thank you for sharing your feedback. We are glad the drive worked well for you. For frequent connecting and disconnecting, we recommend safely ejecting the drive each time to avoid any issues. If you continue to experience concerns, please open a support ticket at https://support-en.wd.com/app/askweb and provide a detailed description of the problem, including any relevant error screenshots. Our support team will contact you as soon as possible. WDConnections

  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Satisfaction

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compact, easy to use, moderately cool when in use, good value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great HDD

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and very easy to use. Slim & fast data transfer

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Backups for days

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage drive for all my backups. The usbc to usbc cable provided with it is nice and thick with fast transfer speeds. Great little drive!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to set up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use insurance. just plug it in and it does it;s job every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Passport is a second brain to my computer.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Passport is my left hand for my right hand computer. As a reliable backup to my computer's apps and docs, I am assured, with ease, that the computer's data I transfer to My Passport is kept safe and secure, I can count on My Passport's reliability for recovery, should my computer experiences a crash or just want to clear up my files and folders, with just a click.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Fox Xbox Series S

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does the job of storing data. Allows you to download more games and transfer to you internal storage as needed. The benefit is that the transfer is much faster than downloading. Good alternative to downloading and un-installing.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    WD external hard drive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Haven't found the included back up program yet, but haven't looked too hard. First WD product, the Toshiba I normally use have been on back order and needed something quick **still fairly new, so the review might change**

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy plug and play for backups. Light weight. Works great out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great storage device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good storage device and it is very compact for 2 TBs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super light

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light and great quality! Worthy the money - durable !

    I would recommend this to a friend