Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,150 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    WD - My Passport Ultra 2TB

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 TB drive I ordered was lost in shipping, Instead of reordering that drive, I decided to get the 4 TB drive, which I'm sure is identical in every other way. I'm very happy with the drive. It looks great, no sharp edges, fits in the same carrying case I used for my old Passport drive. Really like the USB C.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    no problems so far

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was somewhat afraid of buying this slim and looking fragile tech item. my previous portable hard drive failed me several times and lost me 8gb of games and time to download them. but this one has worked fine so far except it gets hot while using it. i dont know if it would fail later but so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is what it claims to be.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this external drive in particular because of it's metal housing, which unfortunately feels a bit thinner than I'd like. However, in spite of that, it's still well made, fast, and so far reliable. The companion software for managing a drive password as well as cloud services is quite nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to use--just plug it in. It connects via a USB C connector, so if your laptop doesn't have such a connection, you'll need an adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    portable hrd drive !

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked Great ! Transfered data from my old COMPUTER TO MY NEW one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ultra passport works as promised.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best ever. data storage that's more correct than the initial file! ;-) (really, at this point all you know is that it runs and does what it is supposed to.... ) I do prefer WD drives though as over the years I've had fewer issues with them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Backup for all those photos!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item to back up all our vacation photos off an old PC! Easy to use, and a lot faster than loading to the cloud! Did contactless pick up, fast and easy! Was $5.00 less on AZ, but would have had to wait 7 days for delivery, I had it in one hour! Thanks BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable Hard Drive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The My Passport Ultra 2TB is a great product. The staff at Best Buy helped me choose the item,

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stores with a simple connection. I was able to clean up all my old photos off my laptop.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great product

    |
    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck when comparing Price vs Read/Write Speed vs Storage amount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Little Drive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do, quickly and efficiently. Adapter included for connection purposes. I have never had a problem with Western Digital drives and this one has strengthened my faith in them.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Memoria Externa

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a good external usb with a lot of memory, ideal for what I was looking for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Passport Ultra Cool

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, all prepare for plug in and use. Clean looking and connects easily to my computer. Very please with price and use thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have WD My Passports for my other laptops in the past and have never had any issues with them. Reliable product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Convenient and portable

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient hard Drive, and easy to use and move around.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    WD My Passport Ultra 2TB External USB-C - SIlver

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. It has a USB-C connector with an adapter if I don't have a USB-C, which I do on my laptop, and my I-Pad Pro. I since got another one with 4 TB, and it has USB-C with an adapter for USB-A. It has a lot of space for many files.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Great external storage unit

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to use and small enough to fit just about anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good thing in a small package.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use in storing and transferring data. Sleek design looks good in home office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WD External hard drive

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Nice way to backup my MacBook Pro to help protect my computer stuff and pictures

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup and use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent drive for backing up document, photo and video files. Very easy to setup and use. Great value.

    I would recommend this to a friend