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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,150 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Cute little thing for computer images/backups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested, works fine. Plugged into USB port on router(Unplugged from everything when backups/images have been recorded.). The size of these things amazes me. "I was there"(ha!) when 1 gigabyte drives were as big as your elementary school desk... And they were amazing beyond belief, too!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Sent the wrong item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this to back up my Windows laptop. No where that I can find in the description does it say its for a MAC. yet the one shipped to me clearly states on the box "My passport Ultra for Mac. Now I have to make a trip back to Bestbuy, I am not happy I was shipped the wrong item.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi SarahG, We are sorry for the inconvenience caused to you. If you have just purchased the hard drive you can return it to the place of purchase. It is important that you contact the seller as soon as possible and open a ticket and share your concerns. They will be able to help you resolve the matter as quickly as possible. WDConnections

  • Rated 4 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed when my old one got damaged in the airport, and this was a great replacement!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Good drive for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely packaged aluminum rather tan plastic. Lots of storage for such a small unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good C plug Tablet expansion storage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good with 1 1/2 yrs, this is the C corded one for newer tablets.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Jimbo's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Downloaded many pictures to relieve my phone of needed space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug in and it works; couldn't have been easier to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and hardworking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used WD drives almost always, hence this purchase. I like the compact design and 3.0 speed. Not the smallest drive, but was very easy to pack in the camera stuff bag for an overseas trip. It is also a very durable unit and withstood the banging around during my travels.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it when I purchased my new MacBook Pro. Haven’t used it yet. But I do have another one that I use so I am very familiar with it. The build quality is nice and 2 tb is more than I will ever need. Glad I got it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great amount of space for the price and everything loads just as fast as whats on the main hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only external drive I use. This brand is dependable. Never had an issue and I have multiples linked.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Nice portable hard drive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little portable hard drive I used to store and transfer all my pictures music and miscellaneous files from my old laptop to my new one.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    GREAT BACKUP AND DATA TRANSFER-GREAT SIZE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a total of 3 of these I have bought over the years for data backup, recovery and storage. Have them all, but needed a new one with my new computer and wanted one with lots of storage for business and personal files. Have never had any problems with this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    External storage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price, easy-to-setup and used and fast. Comes with USB-C

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great portable hard drive for a great price. It has been reliable so far and very easy to use. Only thing I don't care for, is the software it make you download before you can use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product for backup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used WD hard drives for over 25 years and am satisfied with its reliability. Wish they had not dropped the warranty from 7 years to 3 years. That seems to tell me WD changed something inside to make it fail more often to sell more units. Or is it because it’s made in China?

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have good results with WD portable hard drives. This one seems fairly quick, and a great value for the cost. And a 3 year warranty. So far, about 4 WD passports I use for backup have not failed after owning some of them for over 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and it has worked great so far. I like that it has the USB-C connection so it works with my new laptop. I've had several My Passport drives over the years and have been happy with every one of them. Good solid product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My upgrade to Windows 11 is faster and more options. I am working to learn maximum capability.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for photos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my MacBook . I use this for extra storage for photos and many other things I like to save. Works very well for my intended purpose.

    I would recommend this to a friend