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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,150 reviews
  • Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, no problems. I use it almost daily and haven’t had a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an external hard drive to backup all my data before switching to a new laptop. Worked ifne for the backup and data transfer. Hope to use it periodically for backups of my critical data. Speed and ease of use were fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife to download everything from her old laptop to transfer to her new one and it worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great HD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Love the little C to A adapter! Used it immediately with no formatting for my windows 10 and 11 computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More stable than previous iterations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newer style of USB connector really makes a difference. The previous USB connector would cause the device to become disconnected if you bumped it a bit. So this is a step up.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use I could finally storage all my photo out my computer and the phone with no problem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Above expectations in speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super faster, no complaints so far. I think a little bit overpriced but I think is is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    HD for you? HD for me! GET THIS ONE!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external HD! It's also the perfect size for the average square shaped sticker. Ridiculous as it seems, that was important to me...maybe it will be to you as well?

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    great for backing up photos on my android!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and size, its a great back up solution. Just plug the usb c port to your phone, grant it access and your off! And when im done, i can put it on my nas drive for backups. Comes with a usb 3 to usb c dongle. A definite buy

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Works well with Mac OS for time machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using two of these for backups. The most interesting being as the time machine backup for a MacBook Pro. Thus far has been very good. I'd give it five stars, but I haven't had opportunity to drive it through a larger recovery. I would recommend it for personal backups or extra storage on a machine with little built in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have backed up the information from my computer and so far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatness.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 out of 10 would buy again. I love it. Perfect for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    execent to used and to put musuc and other things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Using for Work backup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems, works great! saving all my backup work files on here. Easy plug and play setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a backup HD for the work computer and this was perfect. Easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fast, it's small and compact. And capacity was just what I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful Technician

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was chosen by technician (so I didn't have to guess about what I needed)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive works perfect extra fast when downloading

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    sleak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what an awesome price for so much space. I love the sleak metal design too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for frequent Backups

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not much at technical stuff, and ended up using my Geek Squad total tech service to help me set up my backup to my new WD - My Passport Ultra 2 TB External USB 3.0 Portable Hard Drive. Remotely he had to try a couple times to get it set up the way I wanted. Once set up, it works great. It is slower at backing up than my SSD External Drive. I opted for this Hard Drive (HD) because I update my excel spreadsheets multiple times daily and the description sounded like SSD may not last as long with constant multiple updates. But I could be wrong. I did learn my lesson when traveling not to take my HD after taking my WD - My Passport Ultra 1 TB. The cord disconnected from my laptop and dropped 3 feet to the floor. I can no longer access anything from it. So on trips I now backup just the info I need to a SSD USB instead. I do not use any cloud function. If I read correctly, only the first year is free.

    I would recommend this to a friend