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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,150 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for work to back up my files to free up space. Completely freed up my computer with room to spare.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family Data Backup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for backing up photos and large files. Easy and convenient to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great for backups on mac. price was very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and durable. Works well on Mac. Only compliant is I thought I picked up the 4TB not the 2. My bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant Addition to any computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This External Hard Drive is so durable. WD has me as a returning customer. Great Product.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, using it for Ps5 to store games, would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    External hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive was fairly inexpensive and perfect for storing photos and video.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for the traveling business person.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the compact design, with tons of room for storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    plug it in; it works! plug it in it works! no perceived lag time! it is still working! it looks good too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I never run out of space!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient piece of hardware to help on multiple computers all over town. rugged and durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2TB External Hard Drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful product to have and use! I like this hard drive a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I'd def buy it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT's a great product for a terrific price! Super easy to set up, worked in seconds

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and back up my important files. Also is quick to access files and to back up the computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m using this to store pictures and embroidery patterns. It’s just a plug and play setup.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my backups. Plenty of storage even after a year of Helios.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rating

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD-My Passport Ultra 2TB External USB, this external hard drive doesn't work very well; it often stops, and sometimes it does not start at all

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi KoaVang, We’re sorry for the inconvenience caused to you. This isn't what we want for our customers. To assist you better, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue. Our support team will reach out to you promptly. WDConnections

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Really good to back up all your family moments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy product to use. The one drawback preventing it from getting five stars is its constant request for permission when you first logon your computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive uses USB-C type connection and thus is very reliable when in use. Highly reccomend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and Reliable Backup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Super fast. Easy backup. Everyone should have one of these!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Customer Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item! Was able to load my documents from one computer to the next.

    I would recommend this to a friend