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Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,150 reviews
  • Rated 5 out of 5 stars

    Great back-up drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent back up drive for my photos. I have two as back ups. Works great! Fast access an write speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this drive to back up my laptop files, and it has worked seamlessly. The backup is fast and easy,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save memories

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I can save all my memories easy to use and good help from the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External hard drive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very useful product for storing the information worth the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Movie drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how fast it transfers data, I save lots of movies onto my many external hard drives

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recording space for digital TV receiver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you so much for offering this so I can use it to record alongside my digital TV receiver

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the setup is a bit daunting. not as user friendly as previous models

    I would recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi EdwinB, We are sorry for the inconvenience caused to you. That's certainly not the experience we aim for. We appreciate your continued support and want to help make things right. If the issue persists then please free to reach out to us directly at https://support-en.wd.com/app/askweb our support team can look into this further for you. WDConnections

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    DOA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop wouldn't recognize this drive. Western Digital customer service said it was probably a dead drive. So I returned it to Best Buy. They didn’t ask if I wanted to exchange it for another one, which I guess was a good thing because they didn’t have another one in stock. So I bought a different model of WD and it works fine.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      We’re sorry to hear about the issue with your My Passport Ultra drive but are glad you were able to find another WD model that works for you. We appreciate your patience throughout the return process WDConnections

  • Rated 5 out of 5 stars

    great for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had a single issue with this product. Since it is not a SSD, transfer times of large files can take awhile. Not bad for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backup hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good backup. Good to have even if you are in the cloud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive works with Windows 11. Nice slim design. Great for storage and backups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Serves Its Purpose Well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive works well and provides me with a completely private and secure way of backing up my files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Portable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to see how thin these hard drives have become. Almost half the size from the previous version. Love that it is USB-C with a USB 3.0 adapter in the box. Great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and fast backup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent drive with easy setup and fast backup time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD - My Passport Ultra 2TB External USB 3.0 Portab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carry essential data with this Western Digital My Passport Ultra drive. The 2TB capacity lets you store work documents, personal media and various applications, and the USB 3.0 interface ensures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bad connection configuration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive is fine but the C connection is flimsy. The unit i have had to have an adapter which is a bad idea. Paid almost $80 plus tax, which makes it no great deal when I bought a 12 TB unit for $190 a week later there. Ok, but connector issued drops its value

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super affordable and lots of space for an external harddrive!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an external drive for backups, and this is perfect. I set it for daily backups, and just leave it plugged in, and set my desktop to shut it off when in sleep mode. It gives you many options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, small, quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, small and quiet. Works fine on usb power. Does what a disk should do. No problem using it on my Mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thinner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even thinner design makes packing this portable power house even easier. Same reliable product from WD.

    I would recommend this to a friend