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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1150 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, ample storage, and compact size of the My Passport Ultra 2TB external hard drive. Many appreciate its portability and the reasonable price. While some experienced compatibility issues or found the software less intuitive, the positive feedback on ease of use and storage capacity outweighs these concerns. The drive's lightweight design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,150 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy and effective!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Painless to use and rock solid! Theres been a lot of need for these lately and i just appreciate this ones availability!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    A great external drive!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use. Everything you need in the box. Hook it up and save away. Super easy. I feel good knowing that all is saved off the laptop safely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, but i havent download what i want yet

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 4 out of 5 stars

    It's a good buy!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a class and it works very well. You do have to set up the software that comes with this to work. So beware of that. If you want something that works out of the box, then consider something else.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    USB storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and compact. I have several. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Bestbuy, YEAH!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just about everything I buy from best buy works as expected including the last two terabytes drives I just bought. Bestbuy is my go to store for all my electronics. Bestbuy! Yeah!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Reliable backup solution

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to back up my laptop and went with another WD hard drive. Been using them for years and they definitely have been reliable. USB 3.0 speeds up back up times and I am very pleased with the performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my MIL to put photos and videos on there and off her phone. Good for that stuff. Complicated to start, have to download another app that has access to other features but was hoping for the simpler process they had 8 years ago when I got mine. Either way, decent product but expect to put work in at first

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great storage, extra hard drive, or system backup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup. Using it as a system backup but plenty of space for a second hard drive or photo storage. Nicely built, quiet and easily transportable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. It light weight and easy to carry when traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD Stands for Well Done!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD must stand for "Well Done". It's housing thousands of my family photos (and documents). It's easy to use and downloads pretty quickly. I'm glad I made this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    External back-up drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this external drive as a backup for my wife's laptop. It works well and has good storage capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Reliable Backup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tune up on my computer. Geek Squad recommended I needed back for my files. The associate helping me went into the stock room to find this item. Good price, easy to back up files. Solves the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    Great backup drive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have use more than a year and very happy with it. Is fast and a lot of space. Use to back up documents and pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This potable hard drive is very easy to use, just plugged it in and started transferring pictures. I was able to take it on a trip and easily present the pictures to the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the perfect gift for my son. He absolutely needed it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Hd

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hard drive easy to use and good quality with tons of space

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Annoying to Use w/ Mac

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hard drive overall and nice inclusion of usb-c to usb adapter. If using with a mac you have to do an annoying setup work around the first time but then it’s standard

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great Size

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device! Very small and convenient to carry around. Will fit in your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard drive works great. Bestbuy salesman was very knowledgable and helpful.

    I would recommend this to a friend