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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 516 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 516 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Storage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a 4TB portable storage, the price was competitive. Also, the use of USB-C connection is amazing! I've always had faulty/broken hard drives because the connection it used was flimsy. USB-C is extremely durable and reliable! A must for anyone who works with big projects on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this all the time to transfer my music from one laptop to the next and it’s been very helpful, can’t complain about my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    I own 2!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this guy again but the 4TB version! I own the SanDisk Extreme Portable SSD for on-the-go editing and when I transfer raw photos and even 4K drone videos to the My Passport it is incredibly fast. I used to peruse my fridge for half an hour but now I can literally watch the transfer happen as fast as I can pour a cup of coffee and get straight to editing. Keeps the motivation and workflow efficient! Note: I partitioned the drive as an exFAT to use on both PC and Mac and to transfer and copy large files.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable Hard Drive. Replaced my old Western Digital 500 GB drive. Nice little compact size and tons of space for storing everything. Love how this is USB-C but also had the adapter for regular USB 3.0.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Storage

    Rated 5 out of 5 stars

    Fast and super light weight!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable storage, very easy to use. Fast transfers. Very quiet and light weight. I highly recommend this product. Great value too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Western Digital

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all WD external hard drives, they are reliable and an industry leader. Thanks Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Simple. Dependable. Portable.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third WD portable drive I've owned and I've never had an issue with any of them. Comes with USB-C port and cable but includes the standard USB 3.1 adapter. Housing seems strong and well designed. Password protection and file management is simple and doesn't require you install any thing on your computer to use. You can install a host of free software tools that allow you to take full advantage of this drive. I just use mine for a media back-up so I don't install anything to keep the process simple and quick. Which is nice due to some competitors require bloat ware just to encrypt or manage their drive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Solid External HDD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speeds for this aren't too bad for a HDD, but they obviously pale in comparison to SSDs. I ended up returning mine because I didn't need as much storage as I thought, but this feels like a solid, well-built unit.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great hard drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external hard drive for a good price. Was able to hold all my photos

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good purchase for me, easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to store photos and videos that I currently have on my Asus laptop (7 year old laptop). It works and was able to store them (about 1,000 images) and a handful of dashcam videos. I still have plenty of space. It was easy to set up and im an average tech user. Came with the usb cable and adapter for my Asus. Im planning to upgrade to a new laptop so I'll update.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for storage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for putting all my photography photos on. Great storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great design and value.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and value. Able to store what I need and setup was easy and quick. Great price for amount of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great external drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs well. I have no complaints. It was easy to set use, I just plugged it in and let it go.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    My Passport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge storage space and brilliant price, high speed file transfer, portable and light. Totally tempted to get another, since I use this one for work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good Product, Lousy Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD drive is great, seems well built and comes with cable and adapter allowing it to connect to USB-C or legacy USB sockets. Out of the box format was NTSF but I changed to exFat to work read/write with PC and Mac platforms. Used it to record 16 tracks of 96k/24bit audio from a live concert on my USB-C equipped older laptop. No glitches at all. If only BB's purchase process were as trouble free. I'd ordered from my local store in Santee, CA for pickup, only to be told the one unit they showed in stock really wasn't there... but at least that notice came very quickly. So I transferred the order to the El Cajon store, which promptly ignored it for about 2 hours. I finally dropped in on my way home from work, only to be told there was a problem verifying my credit card. Not that store personnel were bothered to notify me of a problem; I'm sure that's much too difficult for them to handle. Trouble is, my card was already charged successfully at the original store so where's the holdup? Then they said I'd have to wait for someone to pull the product which I could SEE on the display 50' away, and then only after the credit card issue was cleared up. They had zero idea how long that might take. I told them to cancel the order and I'll go buy it off the shelf. To her credit the cashier I'd been speaking with came along to make sure I got the identical product. Then, at the register it was like magic! My credit card was accepted. The original payment was refunded within a short time. So what kind of amateur operation are you running? Telling me lies due to your inept customer service... BLOWN! Thanks El Cajon store for having the drive in stock, but not for much else.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    External drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to download my music for my radio show it can hold a lot of music and pictures

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. I have had hard drive issues in the past and this one has been easy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Back upn

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of storage and way to use. Bought this to save and remove photos from my pc

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Hope it can keep up with me with all the saving I do data after day.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Buy - good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good back up drive. Well worth the $$$. Would buy again.

    I would recommend this to a friend
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