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Customer Ratings & Reviews

$139.99
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Comp. Value: $154.99

Customer reviews

Rating 4.7 out of 5 stars with 1165 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers commend the My Passport Ultra 4TB for its substantial storage capacity and user-friendly design. Many appreciate its reliability and compact size, making it ideal for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some users have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,165 reviews
  • Rated 5 out of 5 stars

    Great with my iMac.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using with my iMac as storage for files, pictures and video so the hard drive didn’t fill up. Great stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Storage Drive.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I have ever made, the storage is very small and essential to keeping folders and pics that are important, specially since I lost all data in my last crash, this is a must have for anyone who works from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid unit, solid speed, solid capacity

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little unit is a strong contender, a silicone boot or bumper included at this price would make it a solid winner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice drive at a nice price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a portable drive it does what it is supposed to do. Extra storage and a pretty affordable price and nice and portable. I have purchased many drives like this over the years and have never had any issue with Western Digital brand drives. Can't say the same for Seagate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable hard drive. Easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic hard drive with all the extra storage I need for my work. Highly recommend. Geek squad personnel extremely helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hard pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this zero stars I would. Nothing worked beyond pulling it out of the box. It took 30+ minutes for my computer to even be able to recognize it was plugged in. And my computer is a brand new Mac Studio, no issues with any other external drives previously. Not only did it not show up on my Finder for forever, when trying to reformat it for Mac it was next to impossible. I had to download special software to even make it work and it still took over an hour for it to reformat. Then there was the transferring of data. I initiated a full transfer of around 175-200 gb from my other external hard drive and it never finished. It sat there and said it would take 11 days to finish! I finally called it quits, took the time to completely wipe it, which took forever as well, and promptly returned it. In contrast, I replaced it with a new 4 tb external ssd drive and it worked snippety snap. No issues reformatting, transferring, and it only took seconds for it to show up on my computer. Definitely would not recommend this product unless you don’t mind spending 2 weeks getting it set up.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi MichaelF, We are sorry for the inconvenience caused to you that you returned the drive without giving us a chance to make it right for you. We ask that you please let us know about any issues you encounter with any of our products in the future so we can review that for you. WDConnections

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a photographer storage is important and a trustworthy hard drive is key. Western digital is just that, highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage and great price. Wonderful and i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hdd for storing movies, pictures home videos and games.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a lot smaller and thinner than the regular My Passport and it has a very nice finish. I am amazed by the speed of USB C connections. I highly recommend the My Passport Ultra. For only $25.00 more I'm glad I bought this HDD. And it's well worth the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best external hard drive I have ever owned! Operating system is smooth and flawless. It does not disconnect while I am moving files over to it and even though it gets a little warm after heavy usage, it is nowhere near as hot as previous brands I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Portable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great it’s small and works just as they said it would

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable drive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive! Small, durable and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent portable hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this drives performance. More reliable than the USB - C 4tb G-Drive. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use works fast and holds lot of storage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Hard drive to storage music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It’s very practical because you can travel with it and you can connected with your t.v or computer.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great USB-C external hard drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for PCs and Macs. I also own the Easystore 4TB but that doesn't have native USB-c connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great so far...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't speak for future issues, but so far it works as intended. I would have liked it to be a bit faster, but then again it's not the SSD versions (that are way more expensive) I only hope it lasts longer than a few years. (I only buy WD Passports for portable storage, and sadly, a couple died out before 5 yrs hit. And 2 others I currently use, had for 5 yrs, before one of them started acting weird, and making me nervous it will die out - and make me lose the non-replaceable stuff saved on it). Plus, they were only 1TB @, and I need way more space than that now. (even this 4TB one I just bought, and wrote this review for, is too small. I need another, or a bigger one...)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Passport Review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drives are life savers. I use them to back up and keep my data portable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable hard drive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to store all my raw video files. Works and does what it needs to do

    I would recommend this to a friend