The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Reliable drive for a Synology NAS
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Reliable drive used in my previous NAS, purchased again (larger capacity) for my new one!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Dead on arrival when purchased. Didn't realize it was 15 day return window, and going through the warranty process. Already had to pay for shipping, Western Digital claimed I wasn't charged when I followed up, and been 3 weeks and still waiting on the replacement. Will definitely reconsider Western Digital going forward and a bit annoyed with Best Buy as well.
We’re sorry to hear about your experience and the inconvenience caused. While our warranty process aims to be as seamless as possible, we understand your frustration with the delays and shipping charges. Please reach out to our support team with your case details so we can look into this further and assist you in expediting the replacement. We appreciate your feedback and will work to improve your experience moving forward.
Customer reviews from Western Digital
User rating, 4.1 out of 5 stars with 14 reviews on Western Digital.